SUMMARY

• Around 9.5 years of experience in Information Technology with large scale and complex application development that includes 4 years of experience in Salesforce.com CRM Platform and 5.5 years of experience with IBM Mainframe environment Technologies.
• Experience in full Software Development Life Cycle (SDLC) like requirement gathering, design, development, implementation, testing, releasing, support, maintenance and enhancement.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Experience working with Force.com IDE, Data Loader, Apex Explorer, Force.com Web services API and Salesforce.com Sandbox environments.
• Experience in designing and developing Visualforce, Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application.
• Experience in supporting and monitoring operations queue.
• Involved in weekly and monthly change request, enhancements and implementing new features.
• Experience in Debugging and fixing emergency bugs.
• Having very good noledge in Unit Testing, Test Coverage and Code Review.
• Experience in writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Experience in Banking, Insurance, Financial Services, & Pharmaceutical applications.
• In - depth noledge of project documentation especially preparing Requirement analysis document, design, complex test plans and design test cases.
• Involved in different levels of Testing: Unit Testing, Integration Testing, System Testing and Performance testing in both On-line and Batch environments.
• Ability to handle multiple assignments at teh same time.
• Involved in Production support for mainframe applications and always given high priority for teh production issues. Analyze teh production problems and take teh action immediately. Perform code changes or data patching if necessary and all teh support documents to be updated accordingly. If teh issues due to other teams, co-ordinate with teh other teams to follow up to solve immediately.
• Highly proficient in understanding new technologies accomplishing projects goals successfully.
• Excellent problem solving and team building skills.
• Having vast experience, excellent communication and interpersonal skills which contribute to timely completion of project deliverables well ahead of schedule.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow Approvals, Dashboards, Analytic Snapshots, Case Management Automation, and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Demand Tool, JIRA, Excel Connector, and Force.com Platform (Sandbox and Production).

Operating Systems/Environment: MVS/ESA, WINDOWS NT/XP, MS-DOS,WINDOWS XP, MS VISIO, OS/390 & Z/OS

Languages: COBOL, VS COBOL II, NATURAL,SQL & JCL

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Salesforce Developer/Administrator

Responsibilities:

• Working as a developer and Analyst for TOps platform team part of GTS.
• Interacted with various business user groups to gather requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Designed Custom Objects, Entity-Relationship data model, validation rules on teh objects and tabs.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created several reports and dashboards on standard and custom objects.
• Worked on Validation Rules and Workflows Rules.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Used SOQL and SOSL for Querying and Searching data from Salesforce platform.
• Customized various salesforce.com objects like Accounts, Contacts, Opportunities, Leads, Campaigns, and created custom objects for Quotes, Quote Line Items and Pricing data as per user requirements.
• Designed and developed Visualforce and HTML email templates for users.
• Created complex workflow rules and approval process to auto update various fields, assign tasks and notify Group and individual Case owners.
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing using Force.com Migration Tool.
• Developing internal custom applications Using Apex Classes & Triggers.
• Developed customize Change Request Process for users to submit change request.
• Bulkifying teh Existing Trigger's to support teh new features.
• Developed Apex Classes & Triggers to implement teh business logic as per teh requirements.
• Customized teh contract management (Apttus) for opportunities.
• Developed customize Case Escalation application for partners which is written in Apex Classes & Triggers.
• Worked on Small Business projects like Legal documents requirements, Survey emails for closed Opportunity.
• Worked on variousSalesforce.comstandard objectslikeAccounts,Contacts, Cases, Opportunities, Products, Opportunity Line Items,Price Book Entry, Product Line Items, Quotes, Quote Line Items, Leads,Campaigns, and Assets.
• Worked on high priority bugs, trouble shooting and fixing emergency issues.
• Worked on Weekly deployments on Change request.
• Interacted with teh Salesforce.com customer support team on a regular basis.
• Used Salesforce.com change sets for small and medium components migration to production environment.

Environment: Saleforce.com platform, Apex Language, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Assignment Rules, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Sandbox, ANT, Oracle 10g, SIMBA Order management System and Windows.

Confidential, San Jose, CA.

Salesforce Administrator/Developer

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created teh workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked on Enhancements and Applied new features.
• Involved in teh maintenance of teh previous versions of teh product by addressing bugs and client issues.
• Responsible in handling day-to-day support operations and addressing severity issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Responsible for creating Sharing rules among all teh users in different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to teh users in teh Queue.
• Worked on weekly releases between development sandboxes and production through change set.
• Monitor teh salesforce release updates and check for any impact on teh new features
• Worked on troubleshooting and debugging features.
• Worked on Data migration and Data scrubbing.
• Developed SOQL and SOSL queries to get data from different related objects.

Environment: Saleforce.com platform, Java, Apex Language, Visual Force, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, SOAP, REST Web Services, WSDL, Sandbox, ANT, Perforce, Eclipse IDE Plug-in, Oracle 10g, Java, ABC pricing engine, Solariff Tool, and SIM Engine.

Confidential, Santa Clara, CA.

Salesforce Administrator/Developer

Responsibilities:

• Reviewed teh existing environment and gathered teh requirements for new Salesforce implementation and documented teh Business and Software Requirements.
• Configured teh Salesforce.com environment.
• Administering Salesforce.com application like creating Custom profiles, user accounts and Roles to distribute user rights and functionality.
• Provided custom reports and dashboards to support teh needs of teh users and executives.
• Worked on Demand tool for de duplicating applicant’s records information.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in teh Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Developed Visualforce page using teh extension controller according to teh clients’ requirement.
• Developed Apex Classes & Triggers to implement teh business logic as per teh requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Worked on Salesforce.com application environment.

Environment: Salesforce.com, Apex, Visual force, triggers, workflow, validation rules, SOSL, SOQL, Data Loader, AppExchange, report, dashboard, Demand Tool, JIRA, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, SQL Server, Excel.

Confidential, Santa Clara, CA

Salesforce Administrator

Responsibilities:

• Reviewed teh existing environment and gathered teh requirements for new Salesforce implementation and documented teh Business and Software Requirements.
• Configured teh Salesforce.com environment.
• Administering Salesforce.com application like creating Custom profiles, user accounts and Roles to distribute user rights and functionality.
• Provided custom reports and dashboards to support teh needs of teh users and executives.
• Worked on Demand tool for de duplicating applicant’s records information.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in teh Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Developed Visualforce page using teh extension controller according to teh clients’ requirement.
• Developed Apex Classes & Triggers to implement teh business logic as per teh requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Worked on Salesforce.com application environment.

Environment: Salesforce.com, Apex, Visual force, triggers, workflow, validation rules, SOSL, SOQL, Data Loader, AppExchange, report, dashboard, Demand Tool, JIRA, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, SQL Server, Excel.

Confidential, Bengaluru, KA

RESPONSIBILITIES:

• Involved in requirements gathering from teh client/BA.
• Teh work includes analysis of teh existing elements like JCL & COBOL and understanding teh application.
• Preparing proper high-level and low-level functionality documents and process flows, based on teh gathered business logic with teh quality.
• Preparing unit test plan and unit test cases for teh low-level design.
• Extensively involved in debugging teh COBOL code by using INTERTEST.
• Conducting look ahead meetings (LAM) with teh team.
• Conducting weekly meetings and gathering MoM and cascading to team.

Confidential

Mainframe Lead/developer

Responsibilities:

• Involved in maintaining teh CTS rating application which is built up on mainframe.
• Analysis, Design and Coding teh Programs as per teh Specification in Project design Document (PDD).
• Extensively involved in Rating and Claims Subsystem changes.
• Involved in Processing Claims.
• Construct programs based on program specifications, as per applicable language standards.
• Extensively involved in developing new COBOL and NATURAL Reports and results are verified in teh Mainframe Reports and MOBIUS Reports.
• Involved in coding and testing teh JAVA online screens.
• Involved in analyzing teh code for new changes and changed teh code.
• Involved in code maintenance and changing teh code as per teh Tickets.
• JCL's and PROC's were written to run teh programs and teh results are verified in teh Mainframe and MOBIUS Reports.
• Extensively involved in debugging teh COBOL & NATUARL code by using X-Pediter & N2O respectively.
• Extensively working on several service requests raised by teh Confidential Insurance.
• Review of Tasks to ensure teh quality of tasks done by teh other team members.
• Debugging teh code to ensure correct results.
• Interacted in client design review and Test results review meetings.
• Involved in preparing teh Unit Test Plan and executing teh test cases.
• Testing SQL & ADABAS statements outside teh application program before embedding them in teh program code.
• Handled L2 support team as module lead.
• Extensively worked in CHGMAN Package creations.
• Maintaining teh job runs in Production.
• Involved in fixing teh Production issues.
• Monitor teh Jobs on a day to day basis and take corrective action wherever necessary.
• Involved in preparing teh RCA documents.
• Updating teh fix repository after fixing teh L2 incident tickets.