SUMMARY

• A Qualified IT Professional with 7 years of experience including 2 years of experience as a Service - Now suite developer and administrator.
• Around 5 years of experience in software analysis, design, development of web centric, object oriented enterprise applications using Java/J2EE technologies.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB.
• Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Content management system(CMS), Reporting, Integration with Web Services
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Expertise on creation of workflows for Service Catalog items in Service-Now. Created web applications using Python.
• Service-Now Administration and Production support including maintenance of lower life cycle instances. Familiar with versions Eureka, Dublin, Berlin.
• Functional knowledge and implementation experience of ITSM frameworks.
• Hands on experience in web development using HTML, JavaScript, Angular JS, Ajax, CSS and application development using Java/J2EE,JSON, JSP,.Net, Struts and spring on Linux/Unix environments.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management.
• Expert on Service Now Discovery module, comfortable deploying discoveries in a multi-datacenter environment. Proven Service Now implementation experience. Multi-domain/service provider model experience within a SNOW platform.
• Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow. Expertise from Berlin through Eureka versions.
• Create, monitor, modify, and publish service catalog workflows with approvals. maintain Single Sign-On integration
• Create an access control rule (ACL).Use of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now.
• Loads, manipulates and maintains data between Service Now and other systems.
• Familiar with Service Now Content Management System (CMS)
• Configuration Development and development of Requirement Integration components (SSO, LDAP).
• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.
• Experience in Integrating App Exchange Applications with Eclipse IDE in Sandbox and Production Environments.
• Involved in database designing by creating database objects such as Tables, Views, and Indexes and developed code in the mid-tier server integrating Service Now with other IT systems.
• Experience on LDAP Integrations using SAML2.0
• Implemented of Discovery from scratch, by installing MID Servers on remote desktops.
• Configure Service-Now tool for the defined processes. Design and develop scripts for any customization required. Supporting Power shell scripting in workflows.
• An understanding of IT Asset & Configuration Management Methodology. Basic understanding of the ITSM/ITIL principles .Worked on waterfall, SDLC, Scrum environments.

TECHNICAL SKILLS

ITIL: ITSM, ITIL, Service Now, CMS,SCR,SAM,LDAP.

Programming Languages: C, C++, Java, ASP.Net(C#), JEE, SQL, PL/SQL, ADO.Net

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

J2EE: Servlets, JSP, JSTL, Struts, Spring AOP, JNDI, JMS, JTI, Ajax, EJB, Spring IOC, Hibernate, Java Beans

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum

Databases: Oracle 10g, MySQL

Database Tools: SQL Client, TOAD, SQL Developer

Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

IDE: Eclipse, Net Beans, TOAD

Version Control Tools: CVS, SVN

Tools: and Packages: Rational Rose, Ant, Maven, Log4j, TOAD, MS Office, Dreamweaver

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Service Now Developer

Responsibilities:

• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Created functional and technical specifications documents for various Service Now modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now
• Coordinating the instance upgrade activities.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand. worked on CMDB from the scratch
• Worked on domain separation.
• Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.
• Worked on UI Macros to create pages as templates on requirement from the stake holders
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Worked on Calgary, Berlin Patch, Eureka versions.
• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.
• Writing script includes invoking them in reference qualifiers or variable scripting.
• Integrating Service catalog module with “Netcool” monitoring tool using Web Services and fixing the issues which come up while the tolls are getting interacted.

Confidential - Charlotte, NC

Service Now Developer

Responsibilities:

• Assisting client implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service-Now Instances.
• Working with client and functional requirements within Service Now.
• Facilitating rollout of new applications and modules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Service Catalog and Request Workflow Design and Configuration
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• The service we also provide to clients is a semi managed service for administering their Service desks dat has been implemented. This includes various administration tasks within Service desk software.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.
• Written script includes and invoked them in business rules and client scripts
• Imported many ci’s using import set tables
• Imported Active Directory to Service now using data sources.
• Created data sources and loaded the Service-Now tables with different data formats
• Created transform maps both automatic field mapping and scripting.
• Worked on Berlin, Calgary Versions.
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.
• Worked on the integration of Service Now with Siebel, integrated Service Catalog and Incident module.
• Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.

Confidential -Poughkeepsie, NY

Java Web Developer

Responsibilities:

• Using DAO patterns to interface with Database and DTOs for data transfer between the integration tier and business tier.
• Performed client side validation using Struts Validation Framework.
• Developed Struts Action Forms, Action classes and templates and performed action mapping in struts-config.xml.
• Interacting with Business users, gathering and analyzing requirements and Involved in understanding the Requirements of the end Users/Business Analysts and Developed Strategies for ETL processes.
• Involved in database designing by creating database objects such as Tables, Views, and Indexes and provided technical solutions in the form of MDD (Minor Development Document) for the Process Change Requests from Business.
• Developed DAO classes for the persistent layer.
• Used Struts framework's advanced features like Validator, DynaForm etc.
• Used Java Mail to send mails to the user when it is appropriate.
• Responsible for development of Web Services.
• Packaged and deployed the application on JBoss Application Server.

Confidential, Mount Laurel, NJ

Java Developer

Responsibilities:

• Worked on persistence layer using O/R Mapping tool Hibernate with Oracle 10g Database
• Involved in End to End Design and Development of UI Layer, Service Layer and Persistence Layer.
• Implemented Spring MVC for designing and implementing the UI Layer for the application.
• Have Used Spring IOC to inject the services and their dependencies.
• Implemented Site mesh as the web page layout and decorating framework to aid in creating the consistent look and feel for the web application.
• Have used AJAX to retrieve data from server synchronously in the background without interfering with the display and existing page in an interactive way.
• Have Used DWR (Direct Web Remoting) generated script to make AJAX calls to JAVA.
• Involved in writing JavaScript for dynamic manipulation of the elements on the screen and to validate the input.
• Involved in writing Spring Validator Classes for validating the input data.
• Involved in writing complex PL/SQL and SQL blocks for the application.
• Provided expertise for performance optimizations on the end-to-end solution, implemented
• Performance enhancements to database interaction objects.

Confidential

Java Developer

Responsibilities:

• Developed web application using Struts Framework.
• Used Eclipse as IDE tool to develop the application.
• Designed and developed user interfaces using JSP, HTML and CSS.
• Developed Action Form classes, Form beans, Action Classes using Struts.
• Hibernate is used to persist the objects in the Database.
• Implemented MVC, DAO J2EE design patterns as a part of application development.
• Created Web.xml, Struts-config.xml, Validation.xml files to integrate all the components in the Struts framework.
• Worked heavily with the Struts tags- used struts as the front controller to the web application. Implemented Struts Framework according to MVC design pattern.
• Implemented validation framework for creation of validation.xml and used validation-rules.xml.
• Designed and developed user interfaces using Velocity, HTML and CSS.
• Design and development of application using Java, J2EE, Struts2, Hibernate & XML.
• Used Hibernate framework for the backend persistence
• Extensively used the LOG4j to log regular Debug and Exception statements.
• Performed code review and unit tested the application. Developed the Entire application using Eclipse.
• Closely worked with Test Team to identify bugs in application.
• Used IBM RAD7 as IDE tool to develop the application and JIRA for bug and issue tracking.
• Used JQuery and JSF validation framework for front end validations.
• Used Subversion for software configuration management and version control.
• Involved in developing applications using Java and J2EE.
• Used SOA (Spring WS) for implementing third party Services.
• Deployed the application on the Web Sphere Application Server.
• Develop web application using Struts Framework.
• Develop user interfaces using JSP, HTML and CSS.
• Use IBM RAD7 as IDE tool to develop the application and JIRA for bug and issue tracking.
• Deploy the application on the Web Sphere Application Server.