SUMMARY

• Technology Professional with 7+ years of experience in designing, implementing and integrating Customer Relationship Management Systems using Salesforce.com .
• Over 5+ years of experience in Salesforce.com platform as a Developer/ Administrator and around 5 years of experience in Siebel CRM implementations and customization.
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, Workflows, Web Services, SOQL and SOSL.
• Extensive experience in designing of custom objects, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats.
• Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform
• Proficient in creating Profiles, Roles, Users, Tasks and actions, Approval Workflows, Validation rules, Reports and Dashboards.
• Experience in working with Eclipse IDE and Force.com Plug-in environment.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Experience in creating Web-to-lead,Web-to-Case, Email-to-Case to generate new Leads and Cases.
• Experience in working on Sales Cloud and Service Cloud.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Cases, Dashboards and Reports.
• Expertise in performing large and small-scale data migration using Migration Tools and Data Loader.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Experience in Implementing and executing System Logs and Debug Logs.
• Experience in web technologies like HTML, CSS, JavaScript, XML, WSDL and SOAP.
• Experienced in cloud technology and on premise infrastructure integration forSalesforce.com.
• Experience in working with Agile/Scrum environment/Iterative software development methodology.
• Good command in database development using SQL,/PL-SQL in Mysql, Oracle, SQL Server.
• Worked on different verticals of Siebel CRM.
• Excellent communication, problem solving, debugging & programming skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

CRM: Salesforce CRM & Siebel CRM applications

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages: APEX, Java, Python

RDBMS: ORACLE 8/9i/10g, MS SQL, PL/SQL

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 & 8.

Web Technologies: HTML, CSS, JavaScript, XML, WSDL and SOAP

PROFESSIONAL EXPERIENCE

Confidential, Seattle,WA

Sr Salesforce Developer

Responsibilities:

• Attended meetings and interacted with various business team members to gather the requirements.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience working in Sales and Service clouds.
• Experience in Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Maintained the Products sync with the external application.
• Implemented Web-to-lead,Web-to-Case and Email-to-Case to generate new Leads and Cases.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed Visual Force Pages and used standard, Custom Controller and controller extensions.
• Developed various Custom Objects, Web Tabs, Visualforce Tabs, Visualforce Components.
• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many relationship among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Custom Settings and Email Services for automation using Apex Classes
• Experience in using Dynamic SOQL, SOSL and DMLs.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits.
• Worked on test classes to achieve deployment at 90%.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Performed the sandbox refreshes and maintained all post refresh activities.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Migrated data from legacy system to salesforce.com using Data loader & SQL server.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Worked on various AppExchange products according to the needs of the organization.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, Visual Force (Pages, Component & Controllers), Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, BMQL, BML, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows 7.

Confidential, Phoenix,AZ

Salesforce.com Developer

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Creating a custom object called Global History object which mimics the standard history table.
• Creating a batch Apex class which copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks)
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse.
• Developed Apex Classes and triggers to provide functionality to the visual pages.
• Created different Formula Fields for the various standard and custom objects.
• Performed the testing operations on the VisualForce Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Created many Approval Process needed in the different stages of the application.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• ImplementedSalesforce.com web services client using Salesforce web services API.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Salesforce Unlimited Edition Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Security Controls, Apex language, Java Script, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in and Windows 7.

Confidential, Minneapolis, MN

Salesforce.com Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on variousSalesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents forSalesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• ImplementedSalesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Provided the training to Business user's about the system.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visual force pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, Schaumburg, IL

Salesforce.com Developer / Administrator

Responsibilities:

• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Created several Validation Rules, Override custom buttons and links on custom and standard objects.
• Created different custom objects, Custom Fields, Record Types and E-mail Templates for various business needs.
• Implemented S-controls to manage sales plan call sheets withinSalesforce, capturing data and call activity.
• Created Visualforce email templates and also automated Email Process to send customers.
• Created and deployed several reports and dashboards, developed various workflows.
• Implemented on demand pricing and products configuration using Ajax and JavaScript.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Assisted with data migrations using Data Loader and Import Wizard.
• Used the sandbox for testing and migrated the code using Change sets and Force.com IDE to the deployment instance after testing.
• Implemented and Created Auto Response Rules, Assignment Rules, Escalation rules and Email-to-Case functionality's for Case Management
• ImplementedSalesforcetoSalesforceFunctionality and Outlook Integration.
• Assist users with report design and management Process, Discovery and Management Work with various functions and end users to identify, document, and communicate standard business.
• Work with development team to maintain, track and enhancesalesforce.com
• Work with management to identify new and creative opportunities to leverage the database to support and additional business processes or functions.
• Work closely with Project Manager, analysts, anddevelopersto enhancesalesforceinstance.
• Developed triggers, apex classes, custom Controllers to achieve the complex business functionality in the application.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential 

Java Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0,Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle8i
• Used CVS for version control of the product.
• Used JSP’s to create the front-end screens for the module.
• Used Struts frame work to develop the web Tier.
• Involved in writing Business Objects, Service API’s, Datamaps, Entity classes to the corresponding existing business classes.
• Used Junit to do unit testing of different modules.
• Involved in validating and reviewing team members modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode