SUMMARY

• IT & Operations Management | Technical Implementation | Project Management | Executive Decision - Making | Data AnalyticsPolicy Development | Change Management | Large-Scale Computer Hardware & Software Rollouts/Implementation | IT Transformation Tactics | Strategic Program Development & Rollout | Infrastructure Reorganization | Process Improvements | Budget Allocation Financial Data Analysis | IT Migrations | Information Reporting | Stakeholder Liaison | Business Continuity Planning | Disaster Recovery | Program Management | Product Innovation & Development Management | Technology Optimization | Performance & Efficiency | Team Building & Leadership | Business Planning | Business Development | MS Project| Incident Response
• ands-on leader focused on providing value to customers in a rapidly changing business and technology environment. Resourceful and results-oriented strategic planner seeking to leverage a background with strong computer, communication, and documentation skills into a Help Desk Supervisor, IT Manager, or Project Management role with a progressive organization.
• Through understanding of SOX 404 compliance requirements (IT General Controls, Security Change Management, Operations & Program Development, & Application, Business Process Controls.
• Defined and executed IT strategy and technology roadmap to modernize and remediate the enterprise architecture, with standardization and process improvements. Analyzed critical support requirements identified deficiencies and potential opportunities, and developed innovative solutions.
• Evaluated IT and business processes for effectiveness and efficiency, through obtaining an understanding of and documenting key business processes and internal controls. Assisted control owners in understanding and meeting general controls
• Managed projects and developed project plans by facilitating the definition of project scope, goals and deliverables by soliciting input from cross functional teams ranging from Client Services to Production Development.
• Served as Business Intelligence Technical Project leader for all communication, service responses and issues mitigation for complex system migrations. Managed offshore development staff, providing training, skills development, design strategy and technical oversight for application development, production support, and business analytics planning.

PROFESSIONAL EXPERIENCE

Senior Enterprise Architect (Contractor)

Confidential, DC

Responsibilities:

• Drove the adoption of enterprise level capabilities in the areas of business process automation, business intelligence, business rules externalization, document generation, and enterprise service business.
• Recommended and participated in the analysis, evaluation, and development of enterprise long-term strategic and operational plans to ensure NTSB Research and Development Division objectives were consistent with the enterprise’s long-term business objectives and Federal Government mandates.
• Created project specific risk assessments, audit program, testing procedures for each assigned audit; documented testing results that identified the environments controls and areas for improvement within the NTSB’s control structure.
• Conducted Business Impact Analysis (BIA) to analyze mission-critical business functions, and identify and quantify the impact those function if these are lost (e.g., operational systems). BIA helped to define the company’s business continuity plan and IT internal control audit objective.
• Coordinated internal IT projects ensuring that implementation were ready as required by client deadlines. Completed several large implementation aimed at transforming business operations, increasing premium volume, and increasing operational efficiency.
• Performed installation and configuration of Windows 2012 applications servers, deployed SQL Server 2012, performed administration of user accounts, configured Active Directory and designed hierarchical structure using organization units.
• Defined technical requirements and documented plans for project lifecycle deployment including the scheduling of project deliverables, budget and timelines.
• Independently managed the full project life cycle, from initiation through implementation, including (but not limited to) requirements gathering and prioritization, defining scope and schedule obtaining approvals, managed development and testing tasks and troubleshooting.
• Planned, developed and deployed change management initiatives for technical implementation including productivity software, system, technical application and hardware release.
• Collaborated with other architects and provided a consensus-based enterprise solution that is scalable, adaptable, and synchronized with ever-changing business needs. Developed procurement strategies to ensure project success.
• Identified and recommended areas appropriate for further study and participated in proof of concept projects required to investigate architectural possibilities.
• Reviewed existing business processes and established metrics to improve internal NTSB Research and Development Division organizational goals. Developed strategic baseline organizational metrics to ensure customer satisfaction.
• Promoted the use of shared infrastructure and applications to reduce costs and improve information technology workflows. Maintained Key business relationship across the enterprise
• Provided critical input, best practices, and lessons learned related to technical system architecture requirements based on changing technologies and knowledge related to recent, current, and upcoming vendor products and solutions.
• Reviewed and worked through the approval process of data modeling designs with a focus on those areas influencing interoperability analytics, including compliance with the portfolio information model.
• Interfaced across education research and administrative areas, acting as visionary to proactively assist in defining the direction for future projects. Project Lead for NTSB GIS Global Information System for accident recovery systems.
• Provided input into allocation of invested dollars to meet NTSB Research and Development Division initiatives through review of development (business and technical) initiatives within the context of architecture and application system design.
• Participated in the design and implementation of IT services management standards, tools, and methodologies. Project lead for Cisco Wireless Mobility services deployment.
• Developed and updated Information Technology Contingency Plans providing overall management in DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
• Managed risks associated with Information and IT assets through the development, use, and promotion of the appropriate standards and security policies. Implementing DHS, NIST, DITSCAP, DIACAP, FISCAM and FISMA compliance.
• Developed strategic Disaster recovery solutions coordinate DR/BCP exercises. Analyzed, prepared and documented operational procedures and technical guidelines based on DHS, NIST, and DOD guidelines.

Senior Enterprise Application Monitoring Engineer

Confidential, Denver, CO

Responsibilities:

• Gathered requirements, designed, architected, developed, and tested a Business Intelligence Solution reporting web application, while integrating AppDynamics and Sharepoint 2013 for corporate standard reporting and self-service Business Intelligence using Microsoft BI stack.
• Data Gathering/Analysis: Utilized various methods of data modeling tools for business requirements, key performance indicators, network and server monitoring reports, OS/Software packages & upgrades. Performed various testing methods based upon data analysis prior to enterprise solutions in production.
• Collaborated with key stakeholders and internal teams to define enterprise architecture principles, standards guidelines, and mission critical blueprints.
• Performed design reviews across company and collected enterprise architecture performance metrics to assure continuous improvement.
• Developed project plans to monitor mission-critical Confidential Client Applications such as Microsoft Press, Cisco Press, and other high-level clients.
• Developed documentation for portfolio of applications, including context diagrams and technical descriptions for major programs and components.
• Provided strategic analysis of event information and feedback to appropriate individuals or groups regarding trends and issues reported by the monitoring system to assist with more effective event correlation.
• Analyzed, designed, developed, implemented, tested, and evaluated automation data processing software applications related to AppDynamics performance monitoring.
• Gained extensive experience as SME testing mission-critical applications for regression while gathering data for performance analysis and future system capacity planning.
• Managed project forecasting and planning for the release of new applications and custom applications into the AppDynamics environment to enhance critical application monitoring.
• Provided strategic advice for functions such as system integration, configuration, and resource management of applications across the enterprise, as it related to network monitoring with AppDynamics.
• Analyzed, prepared and documented operational procedures and technical change management operational guidelines.

Security System Auditor (Contractor)

Confidential, DC

Responsibilities:

• Evaluated the adequacy of internal controls and compliance with company policies and procedures by conducting interviews with all levels of personnel, examining court transactions, documents, records, reports and observing procedures.
• Managed and delivered IT and business process audits to ensure business risks were recognized and appropriately managed before the government entity was adversely affected. Assisted control owners in understanding and meeting general controls.
• Gathered comprehensive documentation to reflect competencies in specific information technology areas. Performed interviews, wrote narratives, illustrated business transactions, and gathered exhibits.
• Reviewed internal policies and procedures and existing Federal Government laws, rules and regulations to determine applicable compliance and the adequacy of underlying internal controls.
• Identified Risks associated with IT infrastructure, operations and application including pre/post implementation audit reviews for ongoing IT projects along with current legacy applications.
• Analyzed the “layout” of the enterprise in order to recommend the most appropriate Enterprise SOA Roadmap. Provided strategic ad-hoc analytical support for future and ongoing IT solutions.
• Offered guidance and operational support to ensure that future documentation adhered to the SSP. Documentation covered Agile project development, change management, patch management, and application/data classification life cycle management.
• Reviewed and assessed the existing baselines and target architectures (FEA framework) Developed technical documentation for the infrastructure and Business Continuity Plans (BCP).
• Coordinated multiple projects, established rapport, and maintained communication with stakeholders regarding objectives to perform business process mapping analysis and BCP.
• Assessed audit test programs and security controls using organization IT Security Policy Handbook and NIST Special Publications to provide information necessary to determine their overall effectiveness.
• Developed audit plans and programs, following COBIT, NIST, and FISCAM frameworks.
• Prepared audit reports detailing results and recommendations for remediation. Identified and tested IT General controls that support key IT dependent controls embedded in various business process cycles
• Evaluated clients key IT processes such as change management, system development, and computer datacenter operations and managing security of databases, network and application layers.
• Collaborated with senior leaders to communicate results of risk assessments while gathering all necessary approvals and signoffs.

Senior Technical Project Manager

Confidential, DC

Responsibilities:

• Participated in BRD reviews and walk through project JADs, maintained documentation for all teams in my group and all projects, facilitated periodic project specific meetings with stakeholders for status and issue resolution and produced meeting minutes.
• Project SME directly instrumental in coordinating requirements gathering information from end users, translating business needs into technical specifications and communicating technical challenged to the business to negotiate alternate solutions when needed. Projects included SharePoint 2013 Migration, Company Intranet redesign.
• Managed the research, planning, implementation, and troubleshooting of Active Directory related issues such as user authentication, DNS name resolution, Exchange messaging integration, trust relationships between forests, LDAP lookups, as well as application latency and response times.
• Generated project plan and documentation for company’s migration of 12+ Active Directory Forests into a consolidated, pre-determined 3 Forest Active Directory 2012 3 Forest design.
• Provided end-to-end leadership for VMware vSphere 6 Deployment as Project Manager. Coordinated internal IT projects ensuring that implementations were ready as required and meet end clients deadlines.
• Established and documented business and technical requirements, functional specifications, SOPs, process manual, and process flows. Assisted HR with Human Capital Management software application Oracle PeopleSoft HCM.
• Served as Project Manager for multiple system migrations, expertly balancing deployment with business operations to minimize downtime and remain on or ahead of schedule. SharePoint 2013 Migration SME.
• Completed multiple projects, including a Novell Netware to Microsoft Windows 2012 migration with integration of Active Directory Federation Services, a Windows 2003 and 2008 to 2012, a $2M+ initiative, and an Exchange 2010 to 2013 that included installation and configuration of Exchange 2013.
• Project Manager; created proven cost saving measures for businesses by implementing IT Administration centralization of technologies such as: Group Policy, scripted login scripts, server virtualization, and centralized automated server backup strategic solutions.
• Technical Project Manager; Active Directory 2012 Standardization project responsible for the creation of the project templates, review of project plan, schedule, communication, periodic review of project documents and mentor to the SME’s.
• Provided remote technical support for multiple clients, acting as System Administrator for VMware 5.5 & 6.0, Citrix and Exchange 2010 & 2013, and providing mobile device management for iPhone, iPad, and Microsoft Surface 3.
• Successfully directed design, development, testing, and deployment for numerous initiatives, working in collaboration with clients and engineers. Technical Project Manager for Oracle PeopleSoft Application deployment HCM 9.2
• Achieved on-schedule, on-budget execution for a $1M backup centralization project aimed at creating a backup strategy for 2K virtual machines, including SharePoint Server 2012, Exchange Server 2012 & 2013 and SQL Server 2012 (application used Commvault Simpana).
• Designed and rolled out enterprise network monitoring solutions using Science Logic EM7, SCOM 2012, Solar Winds applications and Riverbed / AppDynamics.
• Developed change management solutions by leveraging ITIL Foundation procedures. Directed Strategic IT project and job scheduling with oversight on vendors and contractors.
• Designed and implemented 650 virtual desktops with VMware Horizon 6 as well as subsequent deployment (project secured cost savings across hardware and data center power).
• Technical Project Manager leveraging ManageEngine, developed a mission critical Patch Management Application Lifecycle. As a result Network Operations Team successful deployed over 1,000 Critical Patches across 6 International offices with a 100% success rate.
• Hands-on Project Manager; Developed project plan, served as primary task resource, implemented and migrated domain from Windows 2008 to Windows 2012.
• Performed IT SOX program readiness and implementation assessments, aligned IT SOX audit programs with internal and external auditors. Developed the planning, scoping and design process of entire audit.
• Advised the IT department on SOX controls as related to new system implementations and new software development initiatives. Developed operational evidence collection and testing criteria.
• SOX 404 Readiness Engagement, Directly responsible for conducting walkthrough interviews, updating & documenting process flow-charts and narratives, identified and tested IT General Controls and reported issues to the IT Management.

Senior System Engineer

Confidential, Reston, VA

Responsibilities:

• Assured enterprise applications integration by selecting tools, specifying shared data and code resources, defined interface and data flows and monitoring progress.
• Planned developed and deployed change management initiatives for technical implementation including productivity software systems, technical application and hardware release.
• Modeled the Network Monitoring team core segments to align with the business capabilities within the IT technology framework. Managed IT business process projects by reporting on client expectations, leading team to engagement plan execution, completion of budget to actual wrap-up, and client deliverable preparation and reporting.
• Responsible for installation, maintenance and upgrade of event management and monitoring software, including availability, capacity and performance of operating systems, databases, and applications.
• Successfully completed all client goals and exceeded operational objectives in April of 2015.
• Utilized ScienceLogic EM7 and SCOM 2012 for network monitoring, reducing network false positive alerts by 90% within three months.
• Optimized system maintenance, optimizing reliability of wireless and wired networks, virtual servers, data centers, cloud technologies, and PBX/IP voice networks.
• Strategically advised cross-functional teams on utilization of various industry-leading applications and platforms.
• Led company-wide training and development initiatives on use of network monitoring tools, such as ScienceLogic EM7.
• Provided supportive mentoring and coaching to propel staff to maximize learning and technical experience.
• Championed projects using SCRUM and Agile to achieve superior results. Promoted consistent use of business process modeling techniques.
• SAS-70 Engagement directly responsible for conducting controls design assessment for IT Change Management process. Completed testing, documenting of IT Change Management Controls and reported critical issues to senior management.
• Managed large-scale system, network and software deployment projects for client companies with full oversight for design, development, deployment and production.

TECHNICAL SKILLS

Platforms: Windows, VMware, Citrix XenApp, Exchange Server 2016, SQL Server 2016, SharePoint, Mobile Iron, Microsoft Azure, AWS, Solar Winds, Science Logic EM7, Zenos, SCCM, Cisco PIX Firewall, CheckPoint Firewall, HP Archsight, Dell Secureworks, HP Fortify, Nessus, Qualys, Rapid7, Websense, ServiceNow

Administration: Active Directory, SQL Admin, Exchange Admin, ScienceLogic EM7; SCOM 2012/2007

Networking: MPLS, VPLS, VOIP, Cisco Mobility VPN, Cisco Networks

Applications: Exchange Server 2016, SQL Server 2012, VMware, Share Point 2012, XenAppExpertise: Systems Engineering, Scrum Master, Network Administration, Project Management, Service Delivery, Solutions Architecture, Information Security Auditor, Microsoft Business Intelligence, FireEye Security Solutions, Oracle PeopleSoft HCM 9.2, Exchange Server 2013, Lync Server 2013, Wireless, Cisco Wireless Mobility Services and Management, Infrastructure Vulnerability Management, Office 365