SUMMARY

• IT professional with a strong focus on business systems analysis, application development, project coordination, testing, quality assurance and technical support.
• Experience with software development life cycle (SDLC) from design to data archiving along with groupware analysis development experience. Work collaboratively to ensure data protection for Windows and UNIX applications, administration and troubleshooting are maintained. Security management with email and active directory.
• Performed software development analysis using Waterfall and Agile methodologies.

TECHNICAL SKILLS:

Software: Windows Server 2000 - 2008. VMware, SharePoint 2010, InfoPath 2010, Lotus Notes/Domino 5.0, 6.5, Lotus Formula Language, Lotus Script, Lotus Notes/Domino R5, JavaScript, HTML, Flash, SameTime, Power Tools, Visio, QuickPlace, BackupExec 2010 R2 server and clients, Netbackup 6.5.3 master server and clients, Tivoli Storage Manager server and clients. Data Domain Enterprise Manager, EMC Data Protection Advisor and Avamar clients for enterprise support, Clarity, HEAT, Archer, Ariba Buyer 7, MS Active Directory, Domino NAB.

Hardware: Dell PowerEdge 1850-2850, HP Proliant DL385 G5, Dell PowerVault 136T, HP MSL6000, StorageTek SL8500 LTO3 - HP LTO4. EMC Data Domain and Avamar virtual tape libraries.

Applications: MS Word, MS Excel, MS Access, MS Project, Adobe Photoshop, Visio, PowerPoint, Team Foundation Server (TFS)

PROFESSIONAL EXPERIENCE

Confidential, Chandler, AZ

Business Systems Consultant

Responsibilities:

• Gathered and documented requirements for a SQL relational database used to manage data center hardware and software migrations. Created business requirements definitions, functional system designs, test scripts, and training guides for current and future design phases. Constructed Agile backlog with burn down and velocity charts. Prepared Visio drawings and matrices for architectural design, data flows, traceability, and RACI.
• Performed elicitation and requirement documentation for developing a corporate-wide infrastructure technology monitoring application. Composed design documents, use cases, and gap analyses in a scrum-driven development environment. Real-time reports were designed that included charts and tables used to display operational metrics for server health monitoring. TFS was used as a central database for communicating requirements for QA, development, and user acceptance testing.

Confidential, Scottsdale, AZ

Business Systems Analyst

Responsibilities:

• Collaborated with all levels of management, clients, vendors, PMs, directors, VPs and non-technical users to provided strategic thinking and problem resolution to ensure profitability for a large healthcare data center.
• Gathered requirements, conducted discovery, scope definition, requirement analysis, user acceptance testing and implementation support for a large, workflow driven pharmaceutical web environment to ensure timely implementation.
• Deployed 125+ groupware web applications in an Agile, demo driven development environment. Performed JAD sessions, business scope and requirement documentation for patient enrollment, production management, project logging, physician and pharmacy correspondence, fraud reporting, security badge/visitor tracking and customer contact websites.
• Accomplished critical operational problem solving for previously implemented solutions that required Windows server and data protection administration for 10+ data centers around the United States.
• Built and utilized SharePoint websites for client tracking, quality control, and health network client boarding.
• Conducted SDLC from design to implementation, operation and storage.
• Provided security support for customer on-line access, fraud alerts, application access controls, and hacking prevention through extensive vulnerability remediation efforts.
• Managed security of all databases using Domino name and address book and MS active directory, involving people, groups, roles, and their accounts.

Confidential, Phoenix, AZ

E - Commerce Training Specialist/ Application Developer

Responsibilities:

• Acted as the interpreter between business and technology groups regarding requirements and system capabilities.
• Conducted Ariba Buyer e-commerce (extranet) user orientations, technical assessments, quality assurance testing, and roll-out strategies for departments within American Express.
• Designed and programmed training, communications, and deployment applications for general procurement functions. Electronic publication, training, website requests, and e-commerce deployment tracking modules were developed.
• Designed and programmed Market Offer/New Product Launch Checklist Database to create specifications for new credit card products.

Confidential, New York, NY

Application Developer/Analyst

Responsibilities:

• Conducted project coordination, testing, and programming of law firm intranet start-up, where calendars, reference materials, case correspondence, and accounting information were modernized.
• Developed applications of a multi-database suite for attorney and staff performance evaluations, time sheets, case tracking, surveys, continuing legal education, document storage, practice group assignments and firm calendars.
• Supported the help desk and trained the trainers with appropriate presentations and documentation for next generation applications.