SUMMARY

• 6 years IT experience, wif 3 years in Salesforce programming on the Force.com platform and 3 years in core JAVA.
• Experience gathering, analyzing, and conveying business requirements
• Strong experience and implementation of sales cloud and service cloud of salesforce.com CRM. Made custom applications for Sales as well as Service Cloud
• Substantial administrative experience in designing custom objects, custom fields, page layouts, custom tabs, custom reports, report folders and report extractions to various formats.
• Experience in creating, maintaining and enhancing workflows, approval processes, validation rules, page layouts and implementing the Salesforce1 Mobile App.
• In - depth noledge of master-detail and look-up relationships and how to work wif standard objects like account, lead, contact, opportunity etc. and custom objects.
• Created junction objects for master detail relationships, pick lists, multi-picklist, custom formula fields, field dependencies, automated alerts, and field updates according to application requirements
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, sharing rules, profiles and permissions, setting login hour, and IP ranges as required by the organization.
• Experience in Data Management- importing and exporting on Salesforce.com platform using data loader and import start wizard.
• Proficient in using setup menu, reports and dashboards. Created communities implementing chatter & case logging feature.
• Customized community as per organization requirement, giving the desired look and feel and restricting access only to required users.
• Programming Languages: Apex, Visualforce, jQuery, Java, Javascript, AJAX, HTML5/CSS3
• Proficient in using schema builder and process builder.
• Experience wif Apex Classes, Triggers, Force.com IDE, SOQL, SOSL, eclipse IDE.
• Proficient in creating Visualforce pages along wif standard controllers, custom controller and extensions.
• Experience in integrating SFDC wif applications like Google Maps and social media such as the Facebook and Twitter API and Web Services like SOAP and RESTful service.
• Strong understanding of and involvement in all phases of SDLC
• Worked in both Agile and Waterfall methodologies
• Ability to manage commitments to project deadlines, and under strict time constraints
• Presented seminars to company sales representatives in order to make them comfortable wif the salesforce UI.
• Eager to learn modern methodologies and techniques to boost work efficiency and noledge.
• Excellent work ethics, disciplined and team oriented

TECHNICAL SKILLS

Developer \Admin: \: Salesforce technologies dat include apex \Custom objects, workflow rules, approval \Classes, apex language, apex web services, \processes, chatter, communities, reports, \Apex triggers, SOQL, SOSL, Visualforce\dashboards, custom tabs, profiles, roles, \Pages, Visualforce Components, Visualforce \validation rules, email templates, buttons, links \Controllers and Extensions, SFDC Sandbox, \and actions.\Integration of salesforce wif external apps using\Apex Webservices and Apex Callouts.\

Programming/ deployment tools \Data migration tools: \: Eclipse IDE, Force.com IDE, Java, \Data loader, Data Import wizard.\Javascript, jQuery, HTML5, CSS3\

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Admin/Developer

Responsibilities:

• Elicited and documented requirements for new functionality requests from a cross-functional team of Salesforce.com users
• Provided on-site support and manage access requests tosalesforce.complatform
• Managed all reports, dashboards, workflows, lead generation
• Customized home page layout as per user requirement
• Assisted Development team wif customization of Visualforce Pages
• Enable mass updates/deletes using data loader
• Advised on Health-Check results
• Assisted wif gathering requirements for mobile page layouts for sales reps in Salesforce1
• Ongoing Salesforce.com database schema updates and changes
• Create documentation, including training documentation and release notes
• Perform routine administration functions for Salesforce.com in sales org and support org
• Comply wif all enterprise Salesforce.com governance guidelines.

Environment: Reports, Dashboards, Workflow, Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Apex Web services, Apex Callouts Apex Language, Visual Force Pages, Data Loader, HTML, Java Script

Confidential, Newark NJ

Salesforce Developer

Responsibilities:

• Created user Roles and Profiles, security controls and sharing settings. Created user groups and assigned them to queues.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, email alerts and templates, and field updates.
• Developed Apex Classes, controllers, controller extensions, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Wrote SOQL, SOSL considering the governor limits.
• Worked on various Salesforce.com standard objects like leads, Accounts, Contacts, Opportunities, Cases, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Integrated Sales force wif Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Sales force wif Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Integrated Appexchange tools such as Marketo, MapAnything and DocuSign.
• Interact wif Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Integrated Sales force CRM wif Siebel CRM explicitly using web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Google API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Apex Web services, Apex Callouts

Confidential, Allen Town, PA

Salesforce Developer

Responsibilities:

• Implemented data loader to import leads from a .csv file to the Salesforce CRM
• Performed Salesforce Administrator Duties as well such as: creating profiles, roles, users, page layouts, email services, approvals, and reports of revenue
• Gatheird and compiled important customer data for sales team via reports
• Automated alert system using workflows to notify sales team to follow up wif clients dat all necessary paperwork had been filled out and submitted
• Used Apex classes and Visualforce pages to customize the sales teams and customer service department’s interface wif the system.
• Created email templates for various scenarios.
• Integrated wif an external app to get leads who were eligible for a reverse mortgage loan, using Apex Callouts.
• Integrated tools from Appexchange such as Q-Assign, DocuSign
• Used Force.com to implement WSDL generated from external app.
• Implemented dashboards for reports for the manager to see how many leads were converted to opportunities.

Environment: SFDC, Visual Force (Pages, Component & Controllers), Apex, Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Custom Fields, Triggers, Validation Rules, Apex Webservices, Apex callouts

Confidential

Salesforce Developer

Responsibilities:

• Mass insertion of leads
• Automated field updates, such as the day of the week.Created automated script for Sales users dat took in customer information, created record for the sale and sent the lead information to customer service department for future assistance.Created email templates to automatically respond to customer complaintsMade automated alerts for sales managers if prospective accounts were large in value, such as buying many work phones for a companyTrained/Update Sales team on new features and processes to ensure proper use of toolsGatheird and compiled important customer data for analysts and showed all dis data on dashboards via reports.
• Created community dat used chatter where customer could log in cases and customer service department could assist the customers by handling the case 24/7

Environment: Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Custom Fields, Triggers, Validation Rules, Email Services, Security Controls, Sharing Settings, Community, Standard Objects, Users, Roles, Profiles, Chatter, Schema Builder

Confidential

Java Developer

Responsibilities:

• Utilized Agile Methodologies to manage full life-cycle development of the project.
• Understanding project requirements for new service requests from client and preparation of impact analysis document based on the understanding.
• Interacting wif client to define business requirements and scope of the project.
• Designed web User Interface using design tool for client application.
• Designed webpages and implemented business logic.
• Implemented validation code using JavaScript.
• Responsible for business logic using java, JavaScript and SQL for querying Database.
• Responsible for tech support for hosted application.
• Responsible for providing assistance to users wif software-related issues
• Designed and developed front-end screens using JavaScript's, CSS, and HTML.

Environment: Java, J2EE, Maven, Spring, JavaScript, jQuery, HTML5, CSS 3, SQL, Eclipse Mars, Apache Tomcat, SOAP webservices

Confidential

Assistant Software Engineer

Responsibilities:

• Designed Front-Endfor Confidential American Insurance Group (AIG) using HTML5, CSS3, JavaScript, JQuery and Ajax for insurance modules: Motor, Travel, Health, Individual, Home and Lifestyle. Developed Back-Endfor Confidential AIG website using JSP and Servlets wif Sybase as the primary database.
• Created HTML email templates.Communicated directly wif client to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content and communicated progress wif client throughout length of project.
• Performed routine maintenance and content changes on client website. Improved hits for Confidential AIG website by introducing the Quick Quote module which reduced the time and effort dat a customer spent on retrieving an insurance quote.
• Achieved highest level of client satisfaction by single handedly providing Production Support services for Confidential AIG website which involved performing Root Cause Analysis and Defect Resolution wifin all SLAs.

Environment: Java, J2EE, Maven, spring, JavaScript, jQuery, HTML5, CSS 3, SQL, Eclipse LUNA