SUMMARY

• Over 7+years of Professional Software Development Experience including extensive experience in Salesforce.com CRM and Force.com platform with 4 years as a Developer&Administrator.
• Experience in Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C++, C#, Java.
• Proficient in databases including MS SQL Server 2005/2008, MS Excel.
• Excellent communications and interpersonal skills.
• Have a strong understanding onBig Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informaticatool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and ExtensionVisual force (Pages, Components & Controllers), Validation Rules, Work FlowsDashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-inApex Web Services, Apex Explorer, Sandbox development and testingApex Data Loader, Connect Offline, S-controlsSOQL, SOSL, Ajax Toolkit

SALESFORCE API TOOLS: Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange Data Loader

SALESFORCE INTEGRATION TOOLS: Data Loader, Informatica

LANGUAGES: C, C++,Java,,J2EE, Apex

DATABASES: MS Access, SQL Server 2005/2008, DB2

OPERATING SYSTEMS: Windows,Mac

JAVA TECHNOLOGIES: Java, JSP, JavaScript

WEB TECHNOLOGIES: Web Services, XML, SOAP, HTML, Adobe Photoshop

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE

Confidential, Fort Worth, Texas

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Intensely worked with Apex, S-Controls, Triggers, APIintegrationand SOAP based web services.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Extensively used HTML to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, SanDiego, CA

Salesforce Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• MigratedCurrent Outlook Connector to Salesforce Outlook which provides for the synchronization of information from Outlook to Salesforce.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Imported the product and pricing information from Salesforce into the Big Machines using Informatica.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential - Miami, FL

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, San Diego CA

Salesforce.com Consultant / APEX Developer

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Worked intensely on custom objects, triggers and workflows.
• Developed and customized User interface in salesforce.com using Visual force, APEX controllers and Force.com IDE.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica.
• Created and used Email templates in HTML and Visualforce.
• Developed web services using Salesforce.com Webservices API to provide data for third party clients.
• Experience in Data Mapping from SiebelTables to Salesforce native table, Data Cleansing, SQL Scripts, IFB scripts, Performance Tuning .
• Created views and store procedures to extract data from Siebel standard procedures.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE, Migration Tool and Change Sets.
• Designed and built custom applications using Force.com and Visualforce.com.

Environment: Saleforce.com platform, Seibel CRM, Boomi Integration, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential 

Java Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Used DAO’s and DTO’s design patterns.
• Configure the Eclipse IDE with Web Logic Application Server for Entire Application.
• Validate Framework was used for both client and server side validations.
• Implemented design patterns like Front Controller, Business Delegate, Session Façade, Service Locator and DAO.
• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team
• Actively involved in view side implementation, server side business logic implementation and testing.

Environment: J2EE (Java, JSP, Servlets, Struts, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE9i, HTML, DHTML, XML, Windows XP.