SUMMARY

• Twelve years of performance consulting, instructional design, instructional delivery, organizational change management, and program management experience. Proven track record of effectively managing complex projects, leading high - performing virtual teams, and collaborating with clients in multiple industries and geographies.
• History of successfully assessing and ensuring organizational readiness and effectively increasing stakeholder adoption for large-scale initiatives. Considerable experience developing and executing organizational change management strategies including readiness assessments, stakeholder communications, and change impact analyses. Training program management experience includes developing and executing training strategies for enterprise-wide implementations of Oracle and PeopleSoft modules.
• Recognized for consistently developing and delivering innovative blended training solutions including instructor-led training, virtual instructor-led training, and e-learning using Adobe Captivate, Connect, Flash, Photoshop, Presenter, RoboHelp, Soundbooth; Articulate Presenter, Engage, Quizmaker; Trivantis Lectora; TechSmith Camtasia; Microsoft Live Meeting, PowerPoint, SharePoint; Cisco WebEx Meeting Center, Training Center; and Oracle User Productivity Kit (UPK).

PROFESSIONAL EXPERIENCE

TRAINING AND DEVELOPMENT MANAGER

Confidential

Responsibilities:

• Led teh development of end user training for a global Oracle E-Business Suite R12 system implementation impacting 255,000 employees in 22 countries. Managed a team of instructional designers to plan, design, build, and deploy end user training for approximately 300 unique topics across multiple lines of business, sites, and countries. Monitored team's training development work efforts to ensure deliverables were on time, on budget, and met quality standards.
• Defined and implemented training development process to leverage teh efficiencies inherent in Oracle’s User Productivity Kit (UPK). Work included development of standards, best practices, and deployment strategies. Established criteria for acceptable billing methods used by training development service providers to ensure payment for deliverables only. Work resulted in a savings of $300,000—50% of budget.
• Developed a blended training delivery approach consisting of e-learning modules, virtual learning labs, virtual instructor-led workshops, and in-application performance support. Designed al certification program to develop teh virtual instructor skill set internally. Leveraging Cisco’s WebEx Training Center for teh virtual instructor-led workshops eliminated participant and instructor travel expenses, resulting in an estimated savings of $350,000.
• Evaluated and selected a translation/localization service provider to ensure efficiency in teh processes for submission of source language content and internal review of teh target language deliverables. Translation deliverables included custom Oracle system values, stakeholder communications, intranet content, and training materials. Efficiencies yielded an overall savings of $250,000. Received quality translation deliverables on time and 60% below budget.

SENIOR INSTRUCTIONAL DESIGNER

Confidential

Responsibilities:

• Managed client relationships while serving as teh key contact for designated business units. Consulted with clients to determine business goals and recommend learning solutions. Conducted needs assessments, analyzed assessment data, and provided comprehensive reports of assessment findings and recommended learning solutions. Developed a broad range of learning programs within established timeliness.
• Implemented teh agile instructional design methodology to envision, plan, build, test, and deploy multiple learning programs. Methodology improved partnership with clients throughout teh design process—resulting in greater client satisfaction, less rework, and increased speed to market. Achieved an average client satisfaction rate of 100%.
• Managed all aspects of agile instructional design projects including: program planning; sprint zero; sprint planning; daily scrum; and retrospective meeting. Project team members included Learning Consultant, ScrumMaster, Instructional Designers, Multimedia Developers, Marketing and Communications Specialist, and Learning Implementation Specialist.
• Led agile instructional design project preparation using training needs assessment data to outline teh One Big Thing (course); Epics (module), Features (section), Stories (topic); and teh associated work effort. Continued analysis of dis information to prioritize sprint front burner and contingency back burner.

PERFORMANCE CONSULTANT/SENIOR TRAINER

Confidential

Responsibilities:

• Translated business requirements into training solutions to position business partners for human performance improvement. Applied noledge of performance consulting model, adult learning principals, and instructional design methodology to produce desired outcomes on time, on budget, and to specifications per teh established service level agreement.
• Managed 17 projects from inception to implementation, including teh development and delivery of end user training for an enterprise-wide system implementation. Clients included National Account Sales and Implementation; Ethics and Compliance; Claims Adjudication; Consumer Services; Provider Relations; Quality Assurance; Medical Management; and Underwriting.
• Supported teh company’s business strategy by developing and delivering training programs for multiple business units including Provider Relations, Network Operations, Account Installation, Medicare Enrollment, Account Services, and Large Group Sales. Owned teh development and delivery of financial reports training for teh large contracted health care provider population in 19 markets throughout teh continental United States and Puerto Rico.
• Facilitated instructor-led training and virtual instructor-led training with durations of 1 day to 10 weeks and 5 to 70 participants per session. Developed 30 training programs for various audiences, including soft skill workshops for 125 account services associates and end user training for 160 employees impacted by an enterprise-wide workflow system implementation. Exceeded performance goals by achieving an average level one/instructor evaluation score of 4.89 out of 5.00.

OPERATIONS TRAINER

Confidential

Responsibilities:

• Delivered instructor-led training on a variety of instructional topics including company policies, systems utilization, product sales, account implementations and soft skills. Developed all instructional material including course maps, facilitator guides, participant guides, quick reference guides, interactive decision guides, e-learning modules, and procedural documents.
• Managed 10 training associates responsible for providing training delivery support. Initiated teh development of an electronic repository for training materials and performance support tools. Implementation resulted in an annual savings of $50,000. Launched a partnership with teh Quality Assurance unit to proactively identify and address high impact performance issues.