Work force Administrator Resume Baton Rouge, LA - Hire IT People

EXECUTIVE SUMMARY

Versatile professional adept at managing multiple projects, providing exceptional customer support and streamlining office operations for major productivity gains. Detail - oriented and analytical, committed to strengthening interdepartmental collaboration, promoting high documentation standards, and applying far-ranging MS Office Software, including Excel, Outlook and PowerPoint capabilities.
Organizational Skills- Ability to handle multiple tasks to achieve results both independently and in team environments by taking the initiative, setting priorities and halping others accomplish team goals
Excellent communication and verbal skills- Ability to communicate effectively to ensure important information is directed to the correct department or personal in a timely and professionally manner.
Ability to prioritize and remain focused on the essence of an issue.
Skilled at learning new concepts quickly while working well under pressure.
Excellent Customer Service Skills- Capability of articulating and understanding customer needs.
Recognizable experience wif Microsoft Office Software.

PROFESSIONAL EXPERIENCE

Confidential, Baton Rouge, LA

Work force Administrator

Responsibilities:

Schedule customer service representatives in Verint software to ensure adequate coverage during peak hours of the day.
Schedule any and all interviews, meetings, trainings and conferences the call center.
Enters Associate schedule exceptions into the Workforce management system to aide in the proper management and evaluation of contact center call handling resources. Also enters exception data into Kronos to document time off, missed punches, or other time clock exceptions for Contact Center associates
Maintain reports for the call center using Excel and other Microsoft office software, including incentives, important associate information and scheduling tools.
Working knowledge of Kronos or similar timekeeping system
Handle any associate payroll/time card issues in a timely manner, due to my excellent data entry skills, speed, accuracy and attention to detail
Provide the Contact Center Management team wif daily workforce capacity data and information as necessary
Supporting the Workforce Management process in the Customer Contact Center through the collection of exception information, entering information into the Kronos & Workforce Management Systems, and recordkeeping/file retention of all related documentation

Confidential, Baton Rouge, LA

Bookkeeper

Responsibilities:

Responsible for daily documentation of sales and other records in the store.
Documented the paperwork affiliated wif sales and anticipate problems wif associate work procedures.
Balanced vault daily; making sales deposits and ordering money.
Assured Associates’ time was correct and accurate; adding any personal or vacation time where needed.

Confidential, Baton Rouge, LA

Head Teller/Commercial Teller

Responsibilities:

Completed transactions for account holders and non-customers of the bank.
Composed daily reports ensuring all cash collected and issued equally balanced.
Verified and issued money for Electronic Dispensing Machine and ATMs.
Conducted annual teller meetings.
Maintain the confidentiality wif all customers accounts both personal and commercial.
Overseer of promotional products and services to new and existing customers.
Overseer of ordering, receiving, verifying and distributing cash to all tellers.

Confidential, Baton Rouge, LA

Vault Teller

Responsibilities: