SUMMARY

• Certified Salesforce Platform Developer and Administrator.
• 7+ years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications, 2+ years of experience in Java Application Development.
• SFDC Techno Functional with thorough knowledge of requirement gathering from functional and other business users. Experience working with both point - and-click configuration as well as programmatic customization.
• Extensive experience in salesforce.com implementation cycle in Sales, Marketing, Service and Support modules.
• Strong Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple complex data migrations and integrations to Salesforce Actino Grid, developing macro's, creating widgets, customizing console components and using Flow.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.
• Experience in SFDC Integration using Web Service and Apex Programming, Sales force.
• Strong knowledge about Sales cloud, Service cloud, Market configuration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Created Functional Requirements Document (FRD) which consists of Functional Requirements, Logical Model and System Context Diagram.
• Worked on Salesforce integrations Sales cloud and Service cloud.
• Extensive experience in lead, Case management, web-to-lead, Web-to case, Email-to-case.
• Experienced with Sales Cloud, Service Cloud and Marketing Cloud Implementations
• Exposure to implementation, consultation, development, customization, integration, migration and support services for Salesforce, Salesforce1, Force.com, AppExchange apps and projects related to CRM modifications.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits. Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments as well as the ability to efficiently analyze and interpret data using Salesforce.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Component
• Exposed to all aspects of software development lifecycle (SDLC) such as Analysis, Planning, and Developing, Testing, and Implementing Post-production analysis of the projects.
• Experienced in migrating from proprietary legacy system to SFDC and setting up Lighting UI.
• Executing solution design activities such as data mapping, object modeling, page layout design and rule logic definitions as well as Developed and contributed to data migration and/or systems integrations strategy and developed data mappings.
• Worked on Static Resources which allow you to upload content that you can reference in a Visualforce page, including archives (such as .zip and .jar files), images, style sheets, JavaScript, and other files.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Expertise in SFDC Software Development Lifecycle (SDLC).Experience in Buddy Media, Radian 6 and Social Studio in different projects. Experienced in using Eclipse IDE, Force.com ANT, Developer console for development and debugging and query.
• Experience on container management tools Docker, Mesos, Marathon and Kubernetes. Also used to manage clusters of nodes using Docker swarm, compose, DC/OS and kubernetes clusters.
• Knowledge on SOA and, SSL Certs, testing protocols.
• Extensive experience in continuous integration tools like Bamboo, Jenkins and Build Forge involved in JAVA and J2EE programming.
• Exposure to Data Import Wizard, Apex Data Loader, MuleSoft’s Dataloader.io, JitterBit Data Loader, Progress Data Direct, Starfish ETL, Talend Open Studio, Midas, Pentaho Community Edition, Apatar, Mass Effect, Dataloader.io, Informatica Data Loader and data migration tools
• Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Developed and Supported Extraction, Transformation and Load process (ETL) using Informatica.
• Migrating the projects fromANTto Mavenand upgrading the build tools.
• Innovative, possess strong business acumen and the talent to be part of a team deploying complex Salesforce.com projects with major integration components using AppExchange, possess the ability to communicate effectively and help the company foster change.

TECHNICAL SKILLS

Force.com: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Veeva CRM, Apex Web Services, AJAX, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, Change Management through BMC Remedy.

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica, Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Cast Iron systems, Composite, Scribe, Force.com Platform (Sandbox and Production), Marketo, Maven Connector with Salesforce, Ant Connector with Salesforce, Force.com Excel Connector, Jitter bit Data Loader, Data Import wizard, Dataloader .io, Demand Tools.

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL, RDBMS

Methodologies: Agile, Scrum, RAD, Waterfall.

Web: HTML, XML, CSS, JavaScript, Bootstrap

Platforms: Windows, Windows Server, Linux.

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Documenting Tools: MS Office, Microsoft Project & Visio, Rational, Smartsheet, Rally, Jira, Basecamp, and Google Apps (Docs & Sheets), UML.

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Texas

Sr. Salesforce Admin /Lightning Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed and deployed Salesforce.com Unlimited edition in Sales Cloud Platform.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and worked on documentation.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Used SQL in some parts of the OpenStack installation for modules in order to balance database and created custom images for OpenStack and writing Post Instances Creation scripts using scripts.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Extensively experienced in using Build Automation tools like Maven, Ant, Gradle, SBT and frameworks like Spring Boot, Spring MVC with Jenkins for build and deployment.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components
• Executed technical requirements for a Salesforce Implementation and Lightning UI rollout.
• Experienced in migrating from proprietary legacy system to SFDC and setting up Lighting UI.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Performed Unit Testing and Regression Testing.
• Created custom controllers implementing complex code for retrievalfrom salesforce to Visual Force Pages
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Salesforce Console
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, Rally

Confidential - Stephenville, TX

Sr. Salesforce Admin/ Lightning Developer

Responsibilities:

• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Day to day Administration activities. Salesforce Org involves more than 500 users and 34 Profiles.
• Extensively worked on End-to-End real time web service integration
• Implemented Apex classes & Triggers as per the needs of the application.
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• The Approval Process involves with triggers, workflows, visual force page, custom buttons, email templates, custom report types.
• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning Experience.
• Worked on Custom Labels and Custom Settings. Setting up different languages.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Developed and Supported Extraction, Transformation and Load process (ETL) using Informatica.
• Implemented the duplicate management rules on contact and Account.
• Creation and maintenance of the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on Service Cloud and Sales Cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Involved in gathering business requirements from sales/marketing team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (both Service and Sales cloud)
• Created Web to lead and Email to Case process.
• Created complex reports involving Matrix and Summary reports.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge
• Base and Entitlements.
• Implemented the application requirements on Force.com IDE Plug-in using Eclipse.
• Created test scenarios and packages in sandboxes and migrated them to the production.
• Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Created custom objects, custom fields, pick lists, field dependencies and validation rules.
• Created page layouts, search layouts, custom links, related lists, workflows and other components on a record detail and edit pages
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Creating custom objects, custom fields, tabs, Record types and list views.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components
• Executed technical requirements for a Salesforce Implementation and Lightning UI rollout.
• Experienced in migrating from proprietary legacy system to SFDC and setting up Lighting UI.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, St. Charles, IL

Salesforce Admin/Business Analyst

Responsibilities:

• Worked closely with business partners to utilize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter.
• Perform Unit, Functional, Integration and Performance testing there by ensuring data quality.
• Experience in service cloud including communities, email-to-case, Case escalation and assignment rules.
• Experience in Sales cloud to create Lead assignment rules and web-to-lead.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used email templates in HTML and Visualforce. Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer. Created workflow rules, Flows, Page Layouts, Validation Rules and Approval Process based on Business needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Apex, Visual Force, Triggers, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in, Data Loader, HTML, Web Services, Reports.

Confidential, Vineland, NJ

Salesforce Developer/ Admin

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Planned and implemented the requirements gathering strategy.
• Setup and deployed Salesforce.com from the ground up for 500+ users.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved in group for requirement gathering throughout the planning and implementation.
• Enhanced the JavaScript classes to cookie the campaign details and affiliate details on the browser.
• Developed custom logic using Apex batch classes for Partner User on-boarding process
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC
• Also developed these front end pages with the JavaScript technology that makes the advanced coding of VF.
• Designed VF pages with Auto-populating feature of various fields connecting with data.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Designed Visualforce pages to add more flexibility and a rich look, implementing various dropdowns, other tools and page user friendly.
• Worked with AJAX toolkit to develop S-Controls.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.

Environment: Salesforce CRM, Apex Language, Visual force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL

Confidential, Hyde Park, NY

Salesforce Consultant

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Resolved issues related to call centers, CTI adapters and mobile applications.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.

Confidential

Software Analyst

Responsibilities:

• Translated end user specifications into functional and technical design documentations
• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Generate daily/weekly/monthly reports using Excel’s lookups and pivot tables
• Ensured documentation is accurate and meets standards for quality, coverage, format, and style
• Worked closely with Developers, System Engineers, and Project Managers to translate functional designs into technical design documents.
• Involved active interaction with network and development teams - business and technology teams
• Managed any change requests related to the working project plans daily to meet the agreed deadlines.
• Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms.
• Mapped Supply Chain Business Processes and liaised with consultants and users to ensure proper mapping and Seamless Interfacing.
• Assisted Developers in Data Modelling using Entity Relationship Diagrams (ERD)
• Experience in mobile application development for the client.
• Developed User Interface for web applications using bootstrap in order to make them as responsive type.
• Used SQL queries to create/modify/delete data.
• Delivered system Use Cases for services and user interfaces
• Interacted with Technical Teams to prioritize Bugs and identify Design and Development Errors

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS-Project), Windows 2000, SWOT.