SUMMARY:

• Proven technology leader with general management skills balanced with hands - on technical proficiency, and is business savvy who places high value in integrity.
• Strong track record of successful delivery on global basis, with good understanding of regional regulatory and compliance requirements.
• Drives high-quality execution and operational excellence, delivering technology solutions, meeting business needs, and maximizing customer experience, growth and retention.
• Extensive experience with IT Service management (ITIL certified), IT Infrastructure and Operations, and Project Management with a background in Application Development.
• Deep technical expertise developed through a combination of hands-on roles and management of global IT teams.
• Excellent track record of partnering across various elements of technology and business to drive execution strategies and plans to ensure high performance and availability of IT Infrastructure and systems, for both applications and the supporting Infrastructure.
• Most recently responsible for managing an Application Infrastructure suite in Production globally; covering major business lines that demand high availability, high performance, as well as very low latency. Works with a significant number of external client facing systems.
• Effective team leader with ability to quickly and frequently risk manage and make the time critical decisions necessary when working with high volumes and complex dependencies, requiring effective communication with several groups including senior management like the CTO.
• Excellent hands-on experience supporting mission critical Production environments as well as planning enterprise-scale project solutions to meet business needs. Measures and reports development metrics (key performance indicators/LKPI), resulting in continuous process improvement.
• Experience encompasses: Resiliency/High Availability/Automation/ Low Latency/Scalability/Service Desk/Event Management/Problem/Incident Management/Work Order Management/Service C Confidential log Management/Release/Change Management/Knowledge Management/Account Provisioning/Asset Management/Configuration Management/Disaster Recovery/Business Continuity/IT Service Level Management/Metric Reporting/Project Management/Process Reengineering/ Virtualization/Messaging/Integration/Budgeting/Team Building/Quality Assurance/Load balancing/DevOps/Stress testing/Cloud/Risk Management/Work Flow Optimization/Controls/High Performance/Networks/Security/Compliance

TECHNICAL SKILLS:

Hardware, OS: Linux (Red Hat RHEL 6.2) on HP DL 380 G7, UNIX, MS Windows Server, Active Directory

Network, Low latency, Highperformance Compute: Low Latency, Co-location with Clients, Infiniband, Compute Backbone, Grid/Platform Symphony, TCP, UDP, Ports, Firewalls, Proxies, Protocols, Unicast, Multicasting, WAN, LAN, WiFi, VPN, Extranet, DNS, DHCP, LDAP

Software, Coding, Scripting, SDLC: Java, Python, Shell Scripting, Perl, Athena, XML,Html, C++

D Confidential bases: Oracle 11g, SQL Server, Hydra(in-memory), Postgres

Monitoring Tools, Resiliency: Geneos, Nagios, Splunk, Load Balancing, Clustering Middleware, Messaging, Integration, Web Server, Application Server:MQ, UM, Apache, Tomcat, WebSphere, WebLogic

Software Configuration Management, Service Management: CMDB, SubVersion, VSS, ANT, JIRA, MS Project

Change Management, Capacity Management, Incident Management: ITSM, SharePoint, Wiki, Excel, Conquest, BPI/KPI, Visio

Scheduler, Quality Assurance, Testing: Control-M, Autosys, QTP, LoadRunner Virtualization, Storage, Cloud Computing,Cloud, AWS Cloud S3, SOA, SAN, NAS, VMWare/ESX

Security, Compliance, Controls, Regulatory, Audit, IRM: SiteMinder SSO, SSL, SFTP, SOX compliance, ASA, EPV

Others: ERP/i2 SRM/Supply chain, IaaS, SaaS, SOA, cfengine, Cruisecontrol

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

IT Director / Technical Service Delivery Manager / Production Support / Infrastructure Operations Manager

Responsibilities:

• In addition, serve as the lead interface to Messaging and Integration services, responsible for working with the service owner on the service improvement strategy which includes Resiliency, Performance, Roadmaps, Change Management, Incident Management, Capacity, Monitoring and Alerting, and the development of a portal for this service.
• Delivered technical solutions/systems that ensure operational stability and key infrastructure components for critical business applications, targeting high BPI ratings (approximately 99.98%).
• Drove significant IT efficiency, effectiveness, and quality improvements.
• Lead the Technical Delivery of projects/activities, managing a team of technical resources while ensuring best practices and standards like ITIL and related frameworks.
• Pro-active approach especially during peak revenue periods, and took ownership during outages and crises to ensure speedy resolution and engagement of right resources, and to ensure Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are met.
• Virtualized the legacy environments, review initiated on the back of the “Lights On Program” resulted in storage and backup cost savings along with underutilized servers and decommissions, with a projected annual savings of more than $500K; reduced the number of machines/CPUs by migrating to higher power boxes in NA and Asia; resulted in annual savings of more than $1M; drove several similar programs, resulting in significant savings for the firm
• Effectively used location strategy and adoption of a flat organization structure, breaking down the silos, which saved $342K approximately one year ago and laid the foundation for similar ongoing annual saves; put in several measures for automation as well as other efficiency initiatives, which allowed for expanding the service offering while maintaining the same/less number of resources
• Changed the culture by consolidating groups for 100% cross-support of similar applications, thereby saving on support costs
• Migrated functions between Primary, Secondary, and Tertiary sites, strategically; re-engineered the regional teams into a global team, working seamlessly to support the businesses; results were clearly visible during periods of extreme market volatility (trading volume spikes as high as five times normal) and geographical disasters as witnessed: after the US debt downgrade; during the Japanese earthquake; and after NA Northeast was hit by Hurricane Irene
• Re-engineered/simplified monitoring and alerting; consolidated the various alerting instances; developed a standard so each alert showed the Application name, host, criticality, and the appropriate next steps; established a control process for the new alerts, cleaned up the frivolous alerts, and reduced the number of alerts per week significantly, which improved the level of production monitoring, allowing the teams to focus on automation and prevention of failures while enhancing technical skills
• Built high performing teams globally, addressed escalation issues from individual teams, and coordinated appropriate executive decisions in order to address immediate concerns, including triage, problem identification, and alternative solutions while driving towards resolution
• Assumed global lead role in enabling the strategic re-engineering program, which resulted in decommission of legacy applications; worked closely with the various Development teams conforming to the “Fast Time to Market” that the business required
• Partnered closely with the Business, Application Development, and Infrastructure teams; built out a low latency co-location (Equinix) environment, allowing the business to have increased opportunities and revenue generation; a similar re-engineering was performed for APAC and EMEA
• Identified and implemented several business aligned measures for improving resiliency within environments, such as: put in measures to minimize ongoing loss of sales, primarily around instability during client presentations by means of implementing end-to-end functional checks and efforts to prevent/resolve issues on time
• Simplified the feed generation from legacy system, resulting in significant time savings against SLA.
• Several automation projects were undertaken throughout the year, resulting in significant efficiencies and improvement of the business delivery, such as: developing a system that produced daily production scorecard in syndication with Middle Office and automation of application releases for several applications
• Focused on Scalability and Resiliency while fostering a culture of strong control, a series of measures were put in place; reviewed applications for SOX/Audit/Control breaks in terms of retention policies; identified breaks; worked in partnership with IRM to resolve
• Drove the effort to segregate environments while adhering to the compliance agenda; in the past, there was a lack of defined segregation of environments and wide open access to production was available to the majority of technologists, including access to Root and/or functional IDs and spotty notifications on production changes
• Transitioned ownership of the control aligned functions like SSL management to the Production teams from the Development teams
• Secured infrastructure accounts via EPV/break glass procedure; remediation efforts resulted in reducing non-compliance of servers from 65% of the estate to near zero

Confidential, Houston, TX

Technical Service Delivery Manager / DevOps / Application Support / IT Operations, Infrastructure Manager

Responsibilities:

• Globally responsible for the Production, Infrastructure and Service Delivery for all applications within Confidential, Trading, DCM, and Syndicate lines of business.
• Lead the combined Level1, Level2 and Level 3 support teams.
• Progressed to become the Global Operate Manager, Level 2.
• Set up Application Infrastructure in addition to security SSO Authentication and Authorization in the space.
• Implemented the first automated Build and Deployment/Release (DevOps) Environment within the space

Confidential, New York, NY

Application Developer

Responsibilities:

• Played a pivotal role in building the first web-based system within Credit Originations/Loan Trading space
• Involved end to end, from the ground up in Planning, Design, Development, Infrastructure, QA, and Release to Production

Confidential, Plano, TX

Systems Engineer

Responsibilities:

• Building and Implementing integrated Strategic Sourcing, Supplier Management, Procurement, and Content Solutions for Global Confidential 1000 companies and electronic marketplaces
• Manufacturing Plant with ISO 9000 standards, Six Sigma methodology