SUMMARY:

• Certified Salesforce professional & solution architect with over 12 years of development experience in CRM, web and cloud applications, people management and project management implementing customer - facing applications in High-Tech, Banking and Financial and Healthcare.
• Worked closely with business and technology leaders to define their future technology roadmap, business processes and requirements, and application architecture
• Highly motivated manager to improve project management effectiveness and productivity through critical analysis and problem solvings
• Adept at driving business impact and leading large cross-functional teams in fast-paced environments having strong complex problem-solving, relationship building and networking skills and having a passion for working with talented teams and driving initiatives from concept to completion
• An articulate communicator; skilled in quickly engaging team members and audiences, establishing rapport and developing strong relationships
• Have strong exposure on end to end implementation of large enterprise applications for Industries like Banking, Insurance, Technology, Information and Media
• Good inter-personal skill, dedication, commitment and a pleasing personality
• Good Ability to interact with end-users, managers and technical personnel
• Managing the software testing process, which includes devising test plans, creating test cases, establishing protocols and testing environments and coordinating actual software testing
• Keep abreast of new Salesforce features and functionality and providing recommendations for process improvement
• Highly proficient in solution designing. High level understanding of the Object Oriented Analysis and Design (OOAD) and salesforce object model based architecture and SOA based EAI standards have contributed in a big way in providing cost effective solution architecture for multiple clients
• Extensive Experience on Object Oriented RDMBS (Oracle technology), Oracle SQL and PL/SQL Programming, DBMS Jobs Scheduling etc
• Major contributions are into Functional/Data Architectural solutions for B2B applications and on-demad CRM applications in sales IT Domain
• Worked on Different real-time B2B Integration platforms such as Informatica Power Center ETL tool for integrating Siebel and SFDC CRM system and also with legacy systems Applications. Hands on experience on Informatica Power Center 8.6 ETL tool Source, Target, Mapping and Maplets, Workflows
• Requirement Analysis: Requirement gathering, defining, eliciting, analyzing and documenting
• Sales and marketing: in CRM Practise under cloud solutions to offer salesforce solutions for customer intending to go with Cloud solutions
• Specific accomplishments
• Lead several of largest Salesforce projects including Service Cloud implementation at a global high-tech software company two very large Service Cloud implementations in high-tech.
• Led initial efforts for global roll out of Salesforce for high-tech software company for the consumer business unit. This included setting up processes, manage coordination with team members (internal and external), managing stakeholders to build a strong decision support system and roll out the Salesforce Service Cloud product to ~6000 users

TOOLS AND TECHNICAL SKILLS:

Hardware: Intel P4, P3,i7,i5

Operating System: Windows XP, Windows 2000, Windows NT, Windows 98,Windows Professional, Windows 8

Programming Languages: Java/J2EE, HTML, JavaScript, SQL, Apex, VisualForce, SQL, J2EE (JDBC, Servlets, JSP)

Databases & Tools: Oracle 8 i, Eclipse, OEM .EditPlus, Apex Data Loader, VeevaCRM, Boomi, Salesforce

Other Utilities: Oracle 8i, JSP 2.0, Servlets, EJB’s(session beans), Eclipse 3.2, Apache Tomcat 5.0,TLM tool(Transaction lifecycle management)

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Solution Architect

Responsibilities:

• Managed the requirements and design effort to implement the Apttus CPQ applications
• Led day-to-day project management and task management
• Monitored the delivery of governance artifacts across process maps, requirements, and technical architecture
• Led the deployment activities by coordinating tasks and monitoring the progress & issues closely
• Managed an onsite team and client resources as well as an offshore team for a total of 15+ resources

Sr Solutuion Architect/Manager

Jannsen Jannsen Location, New Jersey

Responsibilities:

• Serving as a mentor to junior-level SFDC IT professionals
• Making configuration changes to store reporting number and required attributes in SFDC. Apply the below conversion scenarios.
• Managing complex, full lifecycle and enterprise-wide multi-country rollout for Salesforce.com programs.
• Incorporation of new reports & dashboards containing detailed analysis of opportunities and companies that leading to better forecasting. designing, developing, and/or customizing software solutions
• Implementing, installing, and testing software solutions
• Undertaken complex software applications implementation projects
• Serving as a mentor to junior-level IT professionals

Confidential, Jersey City, USA

Technical Architect

Responsibilities:

• Configuration of different workflow rules, territory management
• Work closely with management to identify and continually refine solutions to business problems using SFDC and integrated technologies related to SFDC
• Subject matter expert for all Salesforce related problems including user on boarding, sales process launched globally.
• Oversee the feature request process and work with management to prioritize and execute solutions
• Using agile methodology and resolving the JIRA tickets in each Spring Cycle.
• Write, delivery templates, solution best practice guides, knowledgebase articles and other technical materials to improve the design, delivery and management of the company’s solutions, so making them easier to sell, more efficient to operate and deliver more saving for customers.
• Managing, training and mentoring offshore team of Confidential Enterprise Model.
• Expertise in Salesforce.com (Design/Architect of business processes, Apex and Visualforce development, Customizations, App Exchange package implementation).
• Managed complex, full lifecycle and enterprise-wide multi-country rollout for Salesforce.com programs.
• Extensive Experience on Object Oriented RDMBS (Oracle technology), Oracle SQL and PL/SQL Programming.
• Work with internal staff and management to create training materials and user documentation for new and existing users
• CRM (Salesforce) solutioning/ consulting
• Monitoring support tickets and priotizing and assigning them as per deadline.
• Incorporation of new reports & dashboards containing detailed analysis of opportunities and companies that leading to better forecasting.
• Specialization in Agile SCRUM project execution methodology
• Monitoring support tickets and priotizing and assigning them as per deadline.
• As part of rollout type of works, the responsibilities include gathering the requirements from the clients, performing analysis on the business requirements and development of detailed system design, test environment set-up, system testing.

Confidential, Waukegan, USA

Architect/VeevaTechnoFunctionalAnalyst

Responsibilities:

• Translate end-user requirements into required features and map SFDC features to efficient front end processes including solutions that are available and supported on mobile platform
• Source and program third party applications for the communication of SFDC with other systems.
• Subject matter expert for all Salesforce related problems including user on boarding, sales process launched globally
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operation
• Project managing complete VeevaiREP work stream starting from participation in design discussion to approving the final deliverable
• Work with the different Integration teams to provide downstream data for their applications and technology team closely to identify gaps in the data capture strategy and collaboratively implement enhancements
• Point of contact between business and IT: helping business understand language of IT teams and vice versa
• Design and review of Business processes
• Configuration of different workflow rules, territory management
• Guiding the team on development of Visual Force pages and Apex classes
• Design and development of sales cycle for Abbott iREP Model
• As part of rollout type of works, the responsibilities include gathering the requirements from the clients, performing analysis on the business requirements and development of detailed system design, test environment set-up, system testing.

Confidential, Hartford, USA

Solutions Architect

Responsibilities:

• Subject matter expert for all Salesforce related problems including user on boarding, sales process launched globally.
• Solution design and test plans
• Managing, training and mentoring offshore team of Confidential Enterprise Model
• Collaborate with salesforce Review team to assist with accuracy overall design of the application and adhering to any suggestion if feasible to implement in current time frame of the project.
• Interacting with stakeholder to define goals to meet for the End Users using the system
• Managing Confidential Enterprise Model work stream for key site enhancement including tagging documents, and QA

Confidential

TechFunctionalAnalyst /TechLead

Responsibilities:

• Requirement eliciting, analyzing and documenting for Global rollout out of salesforce dot com service cloud application for 3000 users and new enhancement releases and projects.
• Worked on collecting business requirements using JAD (joint application design), documenting FSD (functional specification document), creating test plans
• As a part of the initiative to have a single organization wide CRM system, Salesforce.com was being rolled out to first set of users through release 1.0, the first phase of the implementation program
• There were functional requirements that could not be accommodated within the Release 1.0 due to the compressed and aggressive timeline, which was delivered as a part of a Dot release, 1.5
• Cognizant was engaged with the implementation of the Salesforce.com platform, was asked to provide a proposal for Development and delivery functional requirements for Release 1.5
• Incorporation of new reports & dashboards containing detailed analysis of cases that leading to better customer service and retention
• Salesforce support was started as the support to the previous releases and any ongoing minor changes and user set up issues and being the first member of the project from scratch, additional task of fixing minor issues was under me with 2 resources at offshore.

Confidential

TechArchitect

Responsibilities:

• Worked as an Integration Architect for Managed Market CRM (MMCRM) project.
• Expertise in Salesforce.com (Design/Architect of business processes, advanced and extreme Apex and Visualforce development, Customizations, App Exchange package implementation).
• Managed training and mentoring team of Aruba Support.
• Design discussion for the solution architecture
• Monitoring support tickets and priotizing and assigning them as per deadline.
• Create dashboards and reports by pulling data from different data sources and websites for presentations to senior management team
• Imparting domain and technical knowledge to the new entrants and also fellow team members.
• Managing, training and mentoring the team.
• Requirement Analysis and Solution designing Implementation.
• Application Development
• Designing use cases scripts.
• Architecting a solution keeping business objectives in mind.
• Project execution and timely delivery

Confidential

Sr.Software Engg

Responsibilities:

• Development of Java classes and implementing the enterprise session beans.
• Requirement Analysis and Solution designing Implementation.
• Code-Reengineering and Bug Fixing
• Designing use cases scripts.
• Deployment of the application using Web sphere App server.
• Unit testing and Integration testing of the application.
• Project execution and timely delivery