Servicenow Administrator/developer Resume
Simi Valley, CA
SUMMARY
- 5 years of experience in Development, Administration, Customization and Implementation of ServiceNow applications includes Incident Management, Self Service, Change Management, Problem Management, Asset Management and CMDB.
- Development and Customization of ServiceNow Application using UI Policy, UI Action, Client Scripts, Business rules, Service Catalog creation and Workflow configuration.
- Custom application development in ServiceNow using Forms, UI Policy, UI Action, Business Rules, Client scripts and workflows.
- Worked in CMDB, Asset Management and Configuration item relationships.
- Created Users, Groups and managing teh user access to ITSM modules.
- Integrating ServiceNow wif LDAP for user population and configuration of Single Sign - on (SS0).
- Integrating ServiceNow application wif External applications using web services (SOAP) and data imports using import sets.
- Integrating ServiceNow application wif reporting tools like Cognos, business objects and Hyperion.
- Worked on Agile and Scrum method environment and implemented teh changes required by teh business owners on a regular basis.
- Interacting wif business users and service delivery manages in analyzing teh business requirements and defining teh implementation process.
- Experienced in Preparing Process Documents, user Training and presentations for Incident Management, Self Service, Problem Management, Change Management and Asset Management,
- Working wif Project managers in managing software development life-cycle to meet teh Development, Testing and Deployment schedules.
- Following teh ITIL standards in defining teh Incident, Change and Problem management processes and configuration of teh tool.
PROFESSIONAL EXPERIENCE
Confidential, Simi Valley, CA
ServiceNow Administrator/Developer
Responsibilities:
- Interacted wif business community and gatheird requirements based on changing needs.
- Configured custom applications and modules as per requirements.
- Developed and configured Business Rules, Script Includes, UI Policies, and Client Scripts using JavaScript for Customizing different requirements.
- Created Record Producers to create incidents for emergency Service requests and creation of Change requests.
- Designed new Workflows and modifying teh existing workflows according to new requirements.
- Worked on integratingServiceNowwif external SOAP based web services.
- Created custom Tables, Fields and configuring field level, table level Access Controls over them.
- Configured Data Sources, Import Sets and Transform Maps.
- Captured all teh Technical Components in teh Update sets and migrating teh changes to QA and Production instances.
- Build reports, gauges, and home pages
- Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
- Followed teh SDLC process to develop and deploy teh code in development to production environments.
- Performed Self/Peer Reviews after Implementation to maintain Quality and Reliability in teh code.
- Prepared Deployment checklist and Test case document preparation for each deployment.
- Configuration of Email Notification and Alerts to notify users about specific activities in teh system.
- Provided support for all Production Deployments.
Environment: ServiceNow, Asset Management, Incident Management, Change Management, Problem Management, CMDB, HTML, Java script, MS SQL server.
Del Monte, Pittsburgh, PA
ServiceNow Administrator/Developer
Responsibilities:
- Created and Maintained foundation data - User Accounts, Approvers, Support Groups. Created new service catalog requests and items wif variables.
- Developed UI Appearance for Service Catalog Requests.
- Create, monitor, modify, and publish service catalog workflows wif approvals.
- Writing Business Rules, Client scripts, UI Policies and UI Actions to customize teh instance as per Business needs.
- Configuration of Email Notification and Alerts to notify users about specific activities in teh system.
- Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration and Reporting.
- Created various front end forms, and associated Client Scripts, UI policies, Business rules and Script Includes.
- Worked on end to end implementation of various third party monitoring tool Integrations, Supported teh team wif teh work flow of teh integrations.
- Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
- Developed operational requirements documentation and train operational staff to maintain solution.
- Gatheird requirement from stake holders for attributes needed to develop Service Catalog items.
- Worked wif clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured teh ServiceNow platform.
Environment: ServiceNow, Asset Management, Incident Management, Change Management Problem Management, CMDB, HTML, Java script, MS SQL server.
Confidential, Buffalo, NY
ServiceNow Administrator/Developer
Responsibilities:
- As a ServiceNow developer, generated Buttons and context menus using UI actions on forms and lists.
- Creating scheduled tasks, monitoring teh ticket queues and generating statistics.
- Involved in migration between various environments in ServiceNow using Update Sets and Import Sets.
- Worked wif reporting and configuring service level agreements (SLAs).
- Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
- Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
- Created data sources and loaded teh Service-Now tables wif different data formats.
- Involved in creation of reports, dashboards in ServiceNow.
- Working knowledge of various Service-Now components such as Self-Service, Change Management, Incident Management, Asset Management, Problem Management, CMDB and Knowledge Management.
- Involved in integration and changes wif regards to teh Service-Now tool.
- Imported Configuration Items (CI) from third party applications using import set tables.
- Experience on CMDB, Discovery and integration wif other external modules.
- Designed email templates by using html scripting and used them in notifications.
- Worked on integrating ServiceNow wif tally for obtaining teh order information.
- Provide support for Service-Now by troubleshooting functional issues, implementing bug fixes and performing root cause analysis.
Environment: ServiceNow, Asset Management, Incident Management, Change Management Problem Management, CMDB,HTML, Java script, Oracle 8i.
Confidential, Newton, MA
ServiceNow Administrator/Developer
Responsibilities:
- Provide day to day support in resolving production support issues.
- Responsible for developing technical solutions on teh ServiceNow platform to satisfy teh business needs of teh IT department.
- Managed Projects /tasks activities using Agile /Scrum wifin ServiceNow.
- Managed / Organized daily standup calls for project team members.
- Participated in Project management / planning discussions, tasks and activities.
- Provided feedback to Project managers on project activities, tasks, milestones, status reports.
- Configured Business rules, Filters, UI & Data policies specific to each domain.
- Created reports specific to company.
- Create, develop, and implement workflows, custom reports, and prototypes.
- Identify system deficiencies and recommend solutions.
- Design and implement new requirements and new features based on business needs.
- Migrate data from Remedy ITSM 7.1 to ServiceNow.
Environment: ServiceNow, Asset Management, Incident Management, Change Management Problem Management, HTML, Java script.