SUMMARY

• Over 7 years of experience in the field of Information Technology with 4+ years of experience in Salesforce.com CRM Platform and 2+ years of Experience as Java Developer.
• Experience in SFDC Administration: Create and manage apps, custom objects, custom fields, record types, tabs, page layouts, search layouts, roles, profiles, workflows alerts, approval process, dashboards, validation rules and e - mail templates.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups, Entity relationship data model, Pages, Classes and Interfaces.
• Experience in working on Eclipse IDE with Force.com plug-in, command line interface.
• Proficient in performing detailed analysis of business and gathering technical requirements.
• Used a number of third party tools in Salesforce.com AppExchange.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility. Experienced in working with integration tools like Informatica and Cast Iron.
• Experience in software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.
• Participated in all stages of Software Development Life Cycle (SDFC) me.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Solutions-oriented professional with proven success designing, implementing and integrating cost-TEMPeffective, high-performance solutions to meet challenging business needs.
• Ability to adapt quickly to challenges and changing environment.
• Involved in the requirement gathering between two business groups.
• Expert in preparing functional design documents.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email TemplatesFormulas, Data Import Wizard, Workbench, Validation Rules, AppExchange, EclipseSalesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles, Single sign on.

Web Technologies: JavaScript with HTML, CVS, CSS, XML.

Databases: SQL Server 2000, 2005 MS SQL .

Programming Languages: Java, Servlets, JDBC, JSP, C#, Apex.

Operating Systems: Windows XP/ 2000/2003/7/8, UNIX, Linux, Mac

Methodologies: Agile, Scrum, Waterfall.

Other Tools: MS Office, MS Project, MS Visio.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Salesforce.com Administrator

Responsibilities:

• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com Out Of the Box (OOTB) functionality.
• Configured Proof Of Concept (POC) in Sandbox Org.
• Preparation of design documents of various silhouette application based on gatheird requirement.
• Analyzed business requirements and segregated them into high level and low level Use Cases, developing various use case diagrams like Activity, State, Class, Context, ER, data flow diagrams and using Rational Rose according to UML methodology.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Integrated with PeopleSoft FT at the back end with Salesforce.com as User Interface and it is a bi-directional integration using Informatica on demand.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce.com team and support end users
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential, Los Angeles, CA

Salesforce Administrator

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Experienced working with Standard objects like leads, opportunities and cases.
• Maintained Sharing according to territory scale and assigned various Sales and marketing team needs.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
• Collaborated with chatter to make the internal team aware of the ongoing development.
• Worked with Data loader for loading the attachments into salesforce.com.
• Analysed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Created the platform on Sandbox IDE, tested and deployed in production.
• Experience working on Web testing tools, Automation scripting using Selenium, Jenkins and load testing tools like load runner.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE.

Confidential - Morristown, NJ

Salesforce Developer / Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to halp sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and halped them in getting used to the application, generated reports and saved them for further access to the users.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the halp of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Phoenix, AZ

Salesforce Administrator/Developer

Responsibilities:

• Performed the role of SFDC Lead during the course of project in an unstructured environment.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Developed various custom objects, Tabs, components, visual force pages and controllers.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Created and used email templates in HTML and visual force.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Developed record types and page layouts and assigned page layouts to the record types.
• Created profiles and implemented object level, field level and record level security.
• Developed custom report types and generated report using the report types.
• Developed various validation rules to validate the data.
• Designed and developed custom labels and used them in validation rules to parameterize the validation rules.

Environment: Salesforce.com platform, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML

Confidential

Java Developer

Responsibilities:

• Responsible for enhancing existing user interface functionality built using JSP, HTML, CSS, JavaScript & XML.
• Diagnose and resolve problems due to software defects which are escalated by support staff to development team.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Designed Xml Schema in xsd files.
• Developed code to automize testing process.
• Developed test scripts for the other developers based on the module they are working.
• Used CVS as version control.
• Implemented unit testing and Integrated testing.

Environment: Java, JavaScript, WebLogic, CVS, Struts, Eclipse, SQL Server, HTML,CSS.

Confidential

Java/J2EE Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlet that dispatched requests to appropriate classes
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, halper classes and Servlets for interacting with user interface written in JSP
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.

Environment: Java 1.4, Servlet, JSP, HTML, PL/SQL, Java Script, Apache Tomcat, Eclipse, MySQL.