SUMMARY

• Around 8 years of professional Software Development Experience with strong Object Oriented Analysis, designing specification and programming technical skills including over 4 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Experience in Administration, Configuration, Implementation, and Support experience with Salesforce platform.
• Experience in SalesForce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration.
• Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience working with Salesforce developer sandbox and production environments.
• Experience working with eclipse IDE and Force.com Plug-in environment.
• Strong Knowledge in AppExchange Applications and their integration with third party applications.
• Excellent knowledge of all the phases of Software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Sound knowledge in sales force Account & Contact Management, Lead & Opportunity asset Management and Case Management.
• Extracted the data from salesforce.com application into the external databases like SQL, DB2 Oracle 9i/10g for generating large data reports using the Informatica Cloud.
• Experienced in data migration and integration with databases using Data loader and Informatica Cloud.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Manage and configure Outlook to Sales force chatter, Salesforce Mobile and Siteforce.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Experience in SalesForce Servicemax Cloud, worked on custom Objects -Visual force / Apex & Report development & workflow development.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script, Web Services-Axis.
• Experience in working with databases such as Oracle, MYSQL and DB2.
• Experience with Agile development methodologies
• Sound knowledge in using various database objects like Indexes, Triggers, and Locks etc.
• An effective team player with excellent problem solving and interpersonal skills.
• Flexible, Enthusiastic and project oriented team player with excellent analytical skills to develop creative solutions for challenging client needs.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Batch Apex Email Templates, Formulas, Validation Rules, AppExchange, Eclipse IDE, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies: JavaScript, XML, HTML, CSS, SOAP, WSDL, AJAX, Web Services-Axis.

Databases: MYSQL, DB2, Oracle10g/9i, SQL Server 2000/2005/2008.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Programming Languages: C, C++, C #, Java/J2EE, Servlets, PL/SQL.

App/Web Servers: Apache, Tomcat, Web logic, Web sphere

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Informatica

PROFESSIONAL EXPERIENCE

Confidential, AZ

Salesforce.com Developer

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions and custom objects.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Implemented field level security, Profile and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Deployed SFDC package from one organization to other organization.
• Wrote SOQL statements with in custom controllers.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created Visual Force Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Integrated external java applications with Salesforce using SOAP and Rest web services.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on SalesForce Servicemax Cloud custom Objects, Visual force/Apex & Report development & workflow development.
• Experience in Service Max cloud data integration and data migration process.
• Data modeling experience with exposure to sales analytics using Qlikview.
• Supported and administered existing Qlikview environment.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Scheduled Apex Batch jobs for processing large records.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Worked on data migration from databases to SFDC using Data Loader.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (PagesComponents and controllers), SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential, NC

Salesforce Developer

Responsibilities:

• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Created and Customized Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent-pick lists, and complex page layouts.
• Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Developed a support portal using Site Concept in Salesforce by creating Visual force pages and Apex Classes.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Developed Visual Force pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Helped other technical support staff with iRep sales tool of Veeva CRM to work both online and offline. Involved in sales team working with Veeva Web Application.
• Worked on custom Objects, Visual force/Apex coding and Report development and also workflow development of SalesForce Servicemax Cloud.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential, CA

Salesforce Developer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.
• Good understanding on Roles/Sharing rules/Record Types visibility in the application.
• Integrate Salesforce using SOAP and Rest API.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Customized the user interface using Visual force Pages, HTML and JavaScript.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Sandbox Email service, Html, Web service, Sharing Rules, Eclipse IDE plug-in, windows XP.

Confidential, MO

JAVA/J2EE Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DHTML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Prepared High level design document and UML class diagrams by interpreting customer provided functional requirements.
• Developed and maintained Widgets using Spring MVC, Spring IOC (Inversion of Control) and implemented Hibernate OR mapping to communicate with database.
• Designed and implemented the Hibernate Domain Model and involved in writing (HQL) hibernate queries to manipulate data in database.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Involved in configuration of Data sources in Web Sphere Application Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
• Developed Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Good experience in debugging the application by running the server in debug mode and having the experience in usage of log4J to persist the data in log files.

Environment: J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT2.0), JavaScript, Ant1.7.x, Putty, JQuery, TOAD, Hibernate, AJAX, Junit4.x, Windows XP and other office tools.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements.
• Worked on the enhancements for the existing pages using servlet, JDBC technologies with MS SQL server as the back end. The pages were developed using HTML, Velocity and java script for client side validation.
• Wrote Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application

Environment: Java, JSP, JDBC, Servlets, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Developed the XML Schema for the data maintenance and structures.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements.
• Responsible for Design and development of GUI screens using HTML, Java script, AJAX and CSS
• Responsible in writing Data Access codes using Oracle database as backend Model component.
• Developed Servlets to process update information.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, JavaScript, ORACLE, HTML, DHTML, XML, Windows XP.