SUMMARY

• Over 7+years of experience in information technology wif experience in all teh phases of SDLC (Analysis, Design, Development, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe as well as 1
• Experienced wif retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them wif teh package based solutions to meet all teh variety of IT needs of each customer.
• Experienced around 4yrs wif Salesforce.com CRM technology. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Certified (DEV 401) as Salesforce developer. Certified (ADM 201) as Salesforce administrator.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed wif project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Expertise knowledge of DB2, COBOL, CICS, IMS, JCL, VSAM
• Experienced in requirement gathering and estimating teh hours of work based on teh requirement from teh client and maintaining teh quality documents for all teh work done till teh end of teh cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise wif DB2 Stored Procedures Creation, Optimization and Maintenance.
• Extensive knowledge in using teh mainframe tools like FILE-AID, Change Man, XPEDITOR, SPUFI, SDSF, QMF, SDF-II, ICETOOL, EASYTRIEVE, SORT, ENDEVOR, CONNECT DIRECT(NDM), CHANGEMAN, IDCAMS, IEBGENER, MS Project, etc.
• Proficient in CMM Level 5 standards, METHOD me, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Experienced using Mercury Quality Center for execution and defect tracking.
• Possesses excellent analytical, debugging and problem solving skills along wif excellent communication and interpersonal skills.
• Excellent skills in overall Defect Management/Problem Solving including tracking bugs, reporting using Quality Center.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web service.

Salesforce API Tools: Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange Data Loader

Salesforce Integration Tools: Data Loader

Languages: C, JAVA, JavaScript

RDBMS: IBM - DB2, VSAM, ADABAS, MS Access and Oracle

RDBMS Tools: PL/SQL, SQL, TOAD, DB Visualizer, Gloden32, DB Artisan.

Testing Tools: Quality Center 9x

Web Applications/Servers: HTML, DHTML, Web Services, XML

Operating Systems: Windows XP/2000/98/95, MS DOS, UNIX

Transaction Servers: CICS

Version Control: Panvalet, Change man, Endeavor

Others: Informatica

Tools: SyncSort, File-Aid, Platinum, SPUFI, TSO, FTP, OPCA, Quality Center, Peregrine, Relativity, QMF, ISPF, IBM Debugger, File Manager, Interest, SYNCSORT, NDM (Connect Direct), NHM, Expeditor, COGNOS, PEGA, SOAP UI

Desktop Applications: MS-Word, Excel, PowerPoint, MS Project, VISIO.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Salesforce.com Developer

Responsibilities:

• Involving in day to day activities in agile methodology like scrum, backlog grooming sessions, Sprint planning, demo, retrospective meetings.
• Participating in business requirement, user stories, design, planning sessions. Providing efficient, halpful technical plans. Completing assigned tasks in 2 week sprint time.
• Developing Apex Classes, Triggers, writing Workflows, CSS, HTML and JavaScript and AJAX.
• Developing on sandbox environments and performed timely deployments on subsequent sandboxes using Eclipse IDE.
• Writing apex sharing rules for profile permissions, providing access to profiles on objects, pages, classes using Eclipse IDE, ANT tool.
• Designing various WebPages in Visual Force for capturing various customer enquiries, discussions, payment process.
• Preparing teh test methods for deployment, customization/Apex/Visualforce in Sandboxes (test environments) for teh users to test.
• Integration of Salesforce.com wif external applications by using Web Services API, Metadata API, WSDL, REST.
• Writing scripts for new fields created to fill teh values in a programmatic way.
• Analyzing teh existing controllers and modifying them according to new business requirements for portal website features.
• Responsible for Data sync from internal legacy system to Salesforce, comparing number of records wif server, management of API calls.
• Designing and deploying, Workflow rules, Approval Processes and Triggers, Auto-Response, Escalation rules and Assignment rules for automating business logic.
• Using Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Coordinating wif other developers in code review process, analysis, implementation of logic.
• Modifying existing VF pages using HTML Tags, adding, removing new fields, buttons wif required functionalities, and using SOQL query language in VF pages.
• Created Visual force components and attributes to override teh look and feel of standard components.
• Modified Javascript for front-end validations in Visualforce pages.

Environment: Sales Cloud, SQL data base, JAVA, customer portal, Eclipse IDE FORCE.COM Plug-in, ECLIPSE TFS Plug-in, Sublime text, Salesforce workbench, DATA Loader, Team Foundation Server, sandbox, Agile Methodology, ANT Tool, Salesforce Performance Edition, HEROKU, RABBIT MQ, LSI, SQL Service broker, HTML, .NET, MS Visual Studio.

Confidential, Columbus, Ohio

Salesforce.com Developer

Responsibilities:

• Involved in Technical design, design document, Test results, Implementation documentation based on business process.
• Worked alone in analyzing and documenting teh workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Created workflows for email notifications, task creations, field updates.
• Wrote triggers to automate teh case closure depending on criteria.
• Created profiles and roles for users in customer, operations departments and assigned teh recordtypes, page layout for different profiles.
• Created sharing rules to share cases between public groups.
• Performed tasks like importing mass data using import wizard and data loader.
• Worked extensively on salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards. Developed Custom Reports and Dashboards as per given requirements.

Environment: Service Cloud, oracle data base, customer service portal, Eclipse IDE Plug-in, VF pages, sandbox, Data sharing Rules, Recordtypes, Custom buttons Links, Custom Reports, and Permission sets

Confidential, Raleigh, NC

Salesforce.com Developer/Admin

Responsibilities:

• Involved in business requirement gathering, analyzing teh requirement, documentation of requirements.
• Involved in rigorous code analysis and their functionality, debugging, developing, modifying apex classes, test classes and triggers.
• Performed analysis on existing business functionality, conditions of workflows, sharing rules, assignment rules, and triggers, modified according to user requirements.
• Performed tasks like bulk updates of accounts, cases, including all standard and custom objects using apex data loader.
• Created customized email to cases, Implemented assignment rules to assign cases into respective queues depending on recordtypes.
• Configured, implemented date and time formula fields for various formats, zones for end users from different locations.
• Modified and developed VF Pages, created pop-up boxes on VF pages wif conditions, developed custom buttons, links, and tabs to integrate wif external system.
• Integrated SFDC wif oracle database system. Created Custom encrypted fields to hide important patient healthcare data.
• Involved in Live agents implementation tasks.
• Created change orders for necessary modifications in existing business and developed deployment documents using service desk.
• Thoroughly used (CASD) service desk to solve tickets on issues in present business functionality wif maintaining status.
• Prepareddetailed Test Plan, Test Strategy, and Test Scenarios to test business requirements.
• Provided end user training.

Environment: Service Cloud, oracle data base, customer service portal, Eclipse IDE Plug-in, VF pages, sandbox, Data sharing Rules, Recordtypes, Custom buttons Links, Custom Reports, and Permission sets.

Confidential, Charlotte, NC

SalesForce.com Developer

Responsibilities:

• Gathering and documenting requirements and conducting Gap analysis for data migration for all objects including knowledge base.
• Implemented Approval process and work flow rules to automate existing business processes.
• Migrated data from existing systems to standard and custom objects.
• Implemented Partner Portal to manage channel sales.
• Created a comprehensive Auto Case management system and Assignment rules for assigning teh specific case to teh specific user or role.
• Created sharing rules for providing cross functional teams of teh organization access to records which they do not own.
• Developed Triggers, VF Pages, and Controller classes.
• Created teh Web Service Client class, Wrapper classes for integration.
• Performed mass insert, update, upsert, delete using Data loader.
• Maintained an e-mail to Case system wif auto-notifications sent to users when a case is created for their departments.
• Created Custom fields, field dependencies and custom formula fields for auto calculations.
• Created custom Reports (Matrix and summary reports) and built dashboards for organization-wide presentations
• Service Cloud enhancements - Portal entitlement wizard changes (discovery & design).
• Managed teh overall smooth flow of Salesforce automation process.
• Conducted Business Process Review sessions to analyze teh existing and to-be implemented business processes for Clients.
• Maintained documentation of all requirements, deliverables and business processes implemented in Salesforce.com
• Tracked and Reported total hours and expense on a weekly basis.
• In charge of getting sign off on all project deliverables before teh final project closure.
• Gathered Requirements and configured teh application to meet user requirements.
• Implemented Case management and Solutions management modules.
• Performed Salesforce.com data Integration using APIs, Batch Integration.
• Experience in following Transact SQL rules for WHERE clause AND/OR precedence.
• Experience in using Query Optimizer to execute teh SQL statements.
• Customized SF for existing users and involved in data clean up and migration.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Dallas, TX

Salesforce Consultant

Responsibilities:

• Responsible for Implementing Salesforce.com for admissions, TEMPprincipal data tracking, and recruitment.
• Arranged and participated in Requirement Gathering Sessions & JAD Sessions.
• Participated in Business Requirement Specification sign off wif users.
• Migrated data from Microsoft Excel and Access.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs and components to suit to teh needs of teh client.
• Implemented Web-to-lead functionality to enable lead capturing in real time.
• Automated Lead Scoring and Lead conversion using workflow rules.
• Developed Assignment rules to automatically assign leads to different users and queues according to teh requirements.
• Automated workflow to keep applications moving quickly through teh approval process.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting, application, and fundraising metrics. Working closely wif Sales force Program team to drive successful implementations of new projects, adoption data quality and best practices of use.
• Develop and maintain Visual Force/Apex solutions, integrations wif external data sources

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, St Paul, MN

SalesForce Consultant

Responsibilities:

• During JAD sessions gathered requirements from Business and documented for development.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Created Formula Fields, Validation Rules, Workflows & approval process for teh flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles wifin teh Salesforce CRM, dis involved designating access to teh applicable user wifin teh user hierarchy.
• Customized page layouts for Salesforce standard and custom objects.
• Developed integration processes using Salesforce.com’s Web Services API and third-party integration tools
• Used C#.NET Web Services to integrate Salesforce from emarketing web site using Webservice API.
• Integrated salesforce wif eMarketing web site using webservice API in .net.
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules.
• Created summary reports, matrix reports, pie charts and Dashboards to assist teh business team.
• Responsible in resolving teh issues and requests wifin teh agreed SLAs.
• Coordinated work assignments wif developers and Administrators throughout teh product development life cycle.
• Integrated POS system wif CRM system.
• Developed Apex classes, Visualforce components and extensions.
• Developed, deployed and monitored SSIS Packages including upgrading DTS to SSIS.
• Involved in complete SSIS life cycle in creating SSIS packages, building, deploying and executing teh packages in both teh environments (Development and Production).

Environment: Saleforce.com platform, Apex Language, Visualforce, Data Loader, HTML, Java Script, Eclipse IDE Plug-in

Confidential

Software Engineer

Responsibilities:

• Worked directly wif user groups in analyzing and specifying business requirements for teh design and development of project.
• Designed application wif UML (Unified Modeling Language).
• Developed application based on SDLC (Software Development Life Cycle).
• Developed complete Web tier of teh application wif struts framework.
• Developed Session Facade wif Stateless Session bean.
• Actively involved in configuring teh Application Server and deployed all teh modules like Web modules and Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed teh Front-End JSP and HTML.
• Developed JSP's and Servlets to interact wif Data Base.
• Extensively used JavaScript for client side validations.
• Used XML parsers to parse and fetch information from XML templates.
• Performed Unit Testing of all Modules.

Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Tomcat.