SUMMARY

• Result driven hands - on solution/implementation consultant with outstanding record of delivering strategic Confidential IMG (Aveksa) and Data Governance projects
• More than 10 years of project delivery experience in health, telecom and financial industry
• Leadership skills to build and manage teams, both on-shore and off-shore with extensive exposure to outsourcing activities in client-driven and consulting environment
• Extensive involvement in tool & process improvement and resources optimization to deliver efficient IT solutions in large scale enterprise projects
• Hands-on experience of defining and creating dashboards, workflows, security model, data models and business use cases ( Confidential IMG and Salesforce) as per client requirements
• Extensively involved in automating business process to reduce back-end fulfillment agent’s tasks to ensure efficiency and accuracy
• 8 years of experience applying different project methodologies (Waterfall, Agile, UML, Scrums, JAD/RAD) in competing environments

TECHNICAL SKILLS

Security/Risk: Confidential IMG (Aveksa) (Identity and Access Management), Oracle Security Suite, Oracle Identity Manager,Algo’s Risk Manager

CRM/ERP: Salesforce, Oracle Financial 11i, Oracle Middleware Fusion, SAP (AR/AP/GL), Order Max (IBM), SSP (Sales and Service Portal)

Leadership: Change Management, Conflict Resolution, Task Management, Team Building, Training Programs

Data: Data Modeling (Erwin), Data Mapping (ODI), Data Integration, Teradata, Hadoop 2.0

Methodologies: Rapid Application Development, Agile, Test Driven Development, Waterfall

Databases: Oracle 8/8i, MS Access 2000, SQL Server 6.0, DB2 (Mainframe)

Development Tools: Websphere, WebLogic Workshop, Oracle Service Bus, Oracle Webcenter, PL/SQL, Oracle Developer 6i (Forms/Reports), Oracle Enterprise Manager, SVN, Maven, ANT

PROFESSIONAL EXPERIENCE

Implementation Consultant

Confidential

Responsibilities:

• Installed and configured ACM and AFX servers on complex infrastructure involving multiple network domains
• Developed forms to support HR processes that includes on-boarding, off-boarding and transfer
• Defined and configured workflows including xml and webservices to automate business process
• Developed and configured connectors for Active Directory, SAP, Oracle, Microsoft Exchange, and SSH
• Installed and configured webservice fulfillment handler for Remedy integration
• Worked with client team to put together Design and Requirement documents and aligned these documents with SOW
• Created and updated artifacts which include business usecases (manual & automation), process flows, workflows, data dictionary documents and
• Identified and documented functional and data requirements based on a business processes
• Worked with the client development teams for the analysis of source data requirements and setting-up (configuration) of test environment to ensure that data streams contains all data elements and attributes

Environment: Aveksa (ACM, ARM, AFX), SAP, Active Directory, RACF, MS Exchange, Make User Tool, PowerShell Server

Implementation Engineer

Confidential

Responsibilities:

• Worked with the business team to understand/document existing processes and presented solutions based on timelines, risks and dependencies
• Worked with project managers, stakeholders and sponsors to achieve the assigned scope and the declared project objectives
• Created business processes prototypes and presented recommendations based on existing design patterns and best practices
• Developed and modified Forms (ARM Module) for different business and HR processes such as User Termination, Account Management, Password Reset, Adding AD accounts to user profiles
• Developed and deployed Password Reset modules to the production
• Developed and customized workflows that includes request, approval and fulfillment workflows
• Build new connectors (AFX) and added new capabilities to existing connectors that include Active Directory, RACF, Oracle Databases, and cloud based applications
• Coordinated the major quality assurance program at a management level and facilitated the implementation of new tools and techniques
• Managed formal quality assurance role in audit/milestone reviews and advise on developing new policies
• Worked with development teams for the analysis of source data requirements and setting-up (configuration) of test environment to ensure that data streams contains all data elements and attributes
• Identified and documented functional and data requirements based on a business processes
• Defined and configured workflows to automate business process
• Analyzed available data to identify opportunities and develop operational efficiency and enhanced client experience
• Enhanced the customer experience while maintaining and ensuring data integrity and business performance through process improvements

Environment: Aveksa (ACM, ARM, AFX), RACF, Active Directory, DB2, Remedy, Auto-Fax, ESD, Service Now

Consultant

Confidential

Responsibilities:

• Installed and configured ACM and AFX servers in dev, QA and production environments
• Worked with sponsor team to help understand the business needs and presented solutions based on budget, timelines and dependencies
• Created prototypes and presented recommendations to varying levels of stakeholders
• Created and implemented business rule documents for defined workflows in Aveksa and Remedy (BMC)
• Defined and implemented security profiles for identify and access management
• Worked with related product & project vendors, stakeholders and sponsors to achieve the assigned scope and the declared project objectives
• Identified and documented functional and data requirements based on a business processes
• Defined and configured workflows to automate business process

Environment: Confidential IMG (ACM, ARM, AFX), Remedy, Bloomberg, Murex, SimCorp, GreatPlains, TM1, ADP, Investran, Risk Metrics

SME/Business Analyst

Confidential

Responsibilities:

• Created business requirement plan specific to the project so that activities and milestones of the project can be measured against the goals of the plan
• Identified and documented functional and data requirements based on a business processes
• Re-designed security model and data model of Salesforce to improve user experience and ensure compliance with corporate security policy
• Defined and configured workflows to automate business process
• Utilized corporate standard software, template and tools to create documentation in accordance with corporate standard which include use cases, workflows, data dictionary
• Developed and produced tangible plans and solutions based on analysis of concepts and requirements
• Worked as a subject matter expertise for the design and implementation of business & system requirements
• Drove cross functional implementation activities to meet deliverables and influence decision making to operational efficiencies with minimal downstream implications
• Worked within Frontline Call Center and Support Teams including requirements definition, business case development, risk assessment/mitigation/success factors
• Created concepts and present recommendations and updates to varying levels of stakeholders
• Analyzed available data to identify opportunities and develop operational efficiency and enhanced client experience
• Enhanced the customer experience while maintaining and ensuring data integrity and business performance through process improvements
• Accountable for timely resolution of analysis of call center and support issues

Program Test Lead

Confidential

Responsibilities:

• Worked with sponsor team to help understand the business needs and presented solutions based on budget, timelines and dependencies
• Defined and implemented the framework for requirement artifacts which include business processes (manual & automation), process flows, workflows, data dictionary documents and
• Worked as an SME (Subject Matter Expert) for ALM (HP) to implement the best QA practices
• Created and implemented business rule documents for defined workflows in Remedy (BMC)
• Collaborated with the scrum master and the team to develop and maintain project plans and to write concise and effective user stories
• Worked with related product & project vendors, stakeholders and sponsors to achieve the assigned scope and the declared project objectives
• Facilitated workshops to define and optimize business processes to achieve business goals
• Managed formal quality assurance role in audit/milestone reviews and advise on developing new policies
• Worked with development team for the analysis of data requirements and setting-up (configuration) of test environment to ensure that data streams contains all data elements and attributes

Environment: Remedy, HP ALM 11.0, Teradata, ODI, Oracle Datawarehouse, Online Quoting System, Policy, Rating, Claims and Reporting

Program Test Lead

Confidential

Responsibilities:

• Worked with application Readiness Team to define the technical testing requirements of migrating applications
• Worked with business to identify risk area and mitigation plan
• Created WBS of testing deliverable and project costing of QA activities
• Supported application Readiness Team to define the performance testing requirements of migrating applications, for both mainframe and non-main frame machines
• Created technical testing requirement for local and global load balancers (F5 LTM) in production environment
• Worked with infrastructure to define failover tests both at hardware and software level to mitigate the risk of deploying business apps to new data center facilities
• Worked with Bundle sequencing teams to map interfaces and shared services of migrating applications
• Worked with Bundle sequencing teams to map interfaces and shared services of migrating applications
• Created documentary framework for application testing teams to align test case creation process with Data Center Migration program
• Worked with vendors and project managers to establish a Program level Test Strategy that spans best practices, testing processes and standards
• Created and implemented project plan of QA activities for Data Center Migration Program
• Planned and developed test schedules for Master Schedule in MS Project Server
• Defined the scope of QA/Testing for each major and minor release within the program

Environment: Algorithmic Credit Risk, Fixed Income Java Interface (FIJI), eMPIRE (Accenture Migration Tool), Commodity Trading Platform (SCOT), SWIFT, ESB, ClientNet (Profitability Model)

Program Test Manager

Confidential

Responsibilities:

• Worked with vendors and project managers to establish a Program level Test Strategy that spans best practices, testing processes and standards
• Defined the scope of QA/Testing for each major and minor release within the program
• Worked with Foundation Vendor (IBM) to establish Test Center of Excellence, representing Foundation Vendor and core Confidential team
• Created and maintained component list of each physical and logical deliverable for audit control
• Reviewed and audited all test artifacts of Vendors to track progress on milestones
• Created security checklist, as defined by Corporate Security, to validate the implementation of security suite for role based authorization, identity management, sign sign-on and web access control
• Defined and created project controls to track testing milestones, activities and tasks are completed as scheduled
• Worked with Project Management Office to quantify risk assessment and prepare contingency plans
• Worked with Foundation platform vendor to establish automation framework for Rational testing tools (RST, RFT and RQM)
• Developed layers of automation framework that includes business logic layer, common function library, data layer and reporting layers

Environment: Oracle Business Intelligence, Oracle OLAP cubes, Data Warehouse, Rational Quality Manager, Rational Functional Tester, Rational Service Tester, Oracle Middleware Fusion, Oracle WebCenter, Oracle Security Suite, Oracle BPEL, Oracle SOA, Oracle Service BUS, JIRA

Solution Lead

Confidential

Responsibilities:

• Defined business needs for new and/or enhanced products, services, or optimized business processes in order to meet the business objectives
• Collected and translated documented business needs into detailed user requirements documentation and conceptual design for solution building of reports and applications
• Worked closely with business and sponsor team to define and document system designs and functional specifications, including developing user interface mock-ups
• Participated in various testing phases of new/changed processes and systems to ensure the correct implementation of business requirements
• Maintained new and existing documentation related to key processes and procedures
• Developed strategies, plans and presentation materials for engagement activities to gather information from various stakeholder groups;
• Provide analytical support (including process mapping, impact assessments, gap analysis, options and recommendation development) on projects
• Liaise with various stakeholders within and outside the department to understand the current business challenges relating to Sales, Products, Billing
• Worked closely with the development team to review development progress and deliverables to ensure they match the specifications
• Raised discrepancies between business needs and deliverables, when reviewing and validating requirements, and escalated these discrepancies to stakeholders to ensure that they understand and either accept these discrepancies or identify a need to change project direction
• Define and created customized reports using MS Excel and Quality Center to provide visibility into program KPIs (key project indicators)
• Managed delivery of area projects, work plans and alternate schedules for different testing team in different time zones

Environment: OrderMax, OrderMAX, OMF, WPC, ODS, eBCCS, MultiMAX/DigiTek, TapestrySIMPLe, MDM, PQAS, PSQT, ACCESS, Max+/ RT

Automation Lead

Confidential

Responsibilities:

• Worked with core platform team of SSP project to define and implement the best practices in TDD (Test Driven Environment)
• Coordinated with business primes of non-SSP system to analyze the business requirements of SSP
• Defined and implemented QA automation framework of functional and Junit test scripts using Selenium Suite of tools (Selenium Grid, Remote Control, Selenium Core Server) and QTP
• Worked with QA team to develop business components in QC for reusability across different testing teams of Confidential
• Created and tested generic mock server to mock data for testing during SIT (System Integration Testing) phase
• Involved in defining and writing non-functional requirement of SSP platform
• Extensively involved in deploying code to QA and UAT environments using Bamboo and BEA Weblogic Server
• Created test plan and test cases in Quality Center and integrated it with functional/system requirements in Rally (Requirement Tool) of the client ( Confidential )

Environment: HP Quality Center, QTP, SOAP UI Pro, 10gR3 (10.3.1.0), Rally, Bamboo, XML, SVN, J2EE, Oracle 10g, BEA Weblogic, Oracle Portal Workshop, SQL Server200, Business Transformation (CRM, OMS, Billing), USF ('Universal Store Front)

Test Manager

Confidential

Responsibilities:

• Managed, and supervised test teams for multiple releases of the super excite projects
• Designed and developed test plan using 3D and Super exCITE methodology
• Directed the efforts of a team of 4-8 quality assurance analysts to manage and coordinate SIT, UAT, E2E and ORT phases of the project
• Formulated a test strategy/test calendar to prepare data for test environments
• Managed delivery of area projects, work plans and alternate schedules for different releases
• Compiled, tracked and communicated project status on a regular basis to the project management team
• Administers Test Director to manage users accounts, access privileges, system entities, and user entities
• Coordinated the “Go/No GO” meetings for entering and exiting different phases of testing
• Analyzed requirement and technical design documents to create test conditions
• Used UNIX shell scripts to profile and seed data in test environment
• Prepared test data for test environment and production like environment
• Mapped the test cases with requirements and executed them in Test Director Lab module
• Compiled and analyzed test cases to perform root cause analysis of failed test cases
• Developed seeding scripts, as well as a regression suite covering all major functionalities.
• Set-up automation framework for Continuous Integration of Agile projects
• Developed a seeding script for Confidential Sympatico's ordering system (Simple) and a task completion script for Sympatico's order fulfillment system (Tapestry)
• Utilized HP Quality Centre to execute scripted QTP business components for higher complexity scripts

Environment: Confidential TV (CSG Billing), Ensemble Billing System, SAP (Account Receivable), IAF, Maple Voice Portal, Nortel Multimedia Communication Server, PRI Gateway, Metasolve’s Mediation Network,, IBM’s OrderMax, Focus, Aspire, Internet Administration Framework, Test Director 8.09, Windows 2000, Walled Garden