SUMMARY

• Experienced in leading large scale projects and program - management efforts with over 12 years of leadership strengths, including strategic business planning and Quality management, on multiple national information-technology projects dat exceeds company’s strategic and financial goals
• Leadership - Strong leadership and management of cross-functional programs with capabilities of leading high performing teams under tough deadlines, to meet expectations of multiple customers.
• Global Strategic leader champion for change - adaptive skilled change agent with high reputation for maximizing cutting edge technologies.
• Enterprise-wide standard leader with flexibilities to adapt and bring about cross-functional openness to alleviate a siloed environment.
• Earned a reputation with senior management as highly analytical, detail-oriented, tactical thinker, quantitative problem solver and individual contributor with a unique ability to work cross-functionally, entrepreneurially and independently in deadline-driven environments.
• Strong communication skills- verbal and written.
• Consistently ranked and compensated at top of peer group.
• Problem solver - Creativity and forethought in solving complex project issues.
• Organizational ability and multi-tasking skills.
• Service orientation - “People person” with an excellent team player spirit.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Enterprise PMO & Portfolio Governance

Responsibilities:

• Successfully track projects from intake through final value realization and prioritization against current project backlog globally and at functional business unit level.
• Ensure project metrics and priorities are established for each program level project.
• Lead and spearheaded all project related planning activities in defining scope, schedule and estimated budgets for potential projects assigned to my business areas.
• Work with Project Managers in regards to project planning, execution and monitoring of programs to include budget management, project resourcing and delivery planning to support program and portfolio reporting
• Establish and maintain tight working partnership with business owners, executives and program teams to rationalize business priorities, requirements and timelines to facilitate successful implementation.
• Maintain a working noledge of client applications, products suites, customers and reporting capabilities.
• Successfully put together a Project Prioritization Board to help with project priorities.
• Exemplary communication skills with C-level executives and Program team.
• Build necessary governance process in writing, reviewing and managing business specifications, project plans, training plans, communication plans, Agile user stories, and business epics.

Confidential, Atlanta, GA

Sr. Program Manager

Responsibilities:

• Responsibilities include overseeing overall workstream governance and direction, implementing course corrections as needed.
• Prepared and maintained a high level detailed budget by phase for the entire scope of all proposed projects which included design, build management and support needed during these phases.
• Used industry research, standards and analysis by serving as advocate and role model for integrating business process, best practices and benchmarking into the organization.
• Liaised and collaborated closely with other Portfolio managers to develop integrated enterprise IT portfolio, Roadmap, costs and risks.
• Ensured dat IT applications in workstream are delivered to agreed upon schedule, budget and quality using PMI, PMO and SDLC standards.
• Ensured dat project/ program management stages and processes such as scope management, time management, risk management, schedule management and resource planning are in alignment with workstream standards.
• Ensured the team understands the PMO disciplines and business processes agreed upon by the workstream, to ensure successful project completion into production/ post warranty support.
• Worked with vendor to ensure procurement planning, contracts planning, authoring solicitations, evaluation, requesting solicitation responses, selecting contractor(s), administering contract(s), and contract(s) closing activities are completed on a timely manner.
• Liaised with Business and IT Sponsors to lead the creation, review and ultimately presentation of Business Cases to the functional and IT governance forums, ensuring dat the appropriate contributors and reviewers are engaged.
• Developed workstream objectives to deliver business case benefits to senior management. Establish and ensure continuous improvement methodology and tools are utilized effectively to maximize benefits.

Confidential, Atlanta, GA

Sr. Delivery Program Manager

Responsibilities:

• Successfully completed all projects/programs to portfolio agreed upon schedule, budget and scope.
• Lead end to end Enterprise Quality Management (EQM) and Command Center (CC) competency for Managed Services COE (Center of Excellence) with overall Span of 12+ people and 2-3 First Line Managers.
• Provided financial and non-financial insights to the relevant governance bodies to inform and drive decisions such as Portfolio Steering Committee reporting.
• Provided recommendations to senior management regarding process improvements and facilitate decisions based on business case, benchmarking and cost-benefit analysis for the CC.
• Developed and presented CC call reports and bottlenecks to senior management and clients; worked on resolving bottlenecks in a timely fashion.
• Provided remote support for EQM CC tracking system; responsible for monitoring Data Quality and Client Delivery.
• Incident management - Proactively managed incidents ensuring “top down” communication with CC customers and senior management is completed to drive service and quality improvements.
• Delivery management - Accountable for the overall EQM and CC deliverables, ensuring SLAs, schedule, quality and customer satisfaction are all met.
• Ultimately made go/no-go decisions on new software deployments, cut-off dates and version control.
• Administered quality assurance process including monitoring of calls and supporting call/ticket documentation. As required, built new processes and metrics for the command center.
• Created and periodically re-negotiated Service Level Agreements.
• Experienced implementing governance structures for complex programs and organizations to include definition of ownership, accountability roles and responsibilities(RACI), decision making frameworks, gate approval processes, formalized and standardized steering committee.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

• Responsibilities includes making portfolio (ROI based prioritization), scheduling and risk recommendations to Senior management and Head of PMO - with goal to optimize the structure in order to make the best decisions based on value, priority and constraints.
• Ensured portfolios continuously comply with program standards through the effective use of approved business processes, deliverables and SEC and IRS regulations and internal guidelines.
• Conducted compliance audits and process effectiveness audits as required.
• Possessed strong client relationship skills dealing with collaborating with client product specialists to explain portfolio strategy, positioning, economic outlook and performance attribution, as well as review goals and objectives for client accounts.
• Worked with Project managers to manage product development timelines, conduct and complete the Enterprise Intake process for TQA (Test Quality Assessment) gateways and reviews.
• Managed portfolio baseline and variances to ensure all project related activities are as planned as it relates to scope, budget and schedule.
• Created cost-benefit analysis and ROI assessments dat were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing needs, tactical matters, scope creep and divergent business and user needs.
• Conducted user meetings to nail down sprint cycles needed for project planning and execution.

Confidential ,Atlanta, GA

Sr. Portfolio Program Manager

Responsibilities:

• Managed and directed the line of business portfolio (card systems) ensuring dat all projects complete with proper assessments and reviews in accordance with the portfolio.
• Acted as single point of contact for the portfolio, by ensuring dat all project goals are in alignment with the company’s strategic mission, objectives and business functions.
• Possess experience in participating, writing and developing, roadmaps and/or RFP evaluation and proposal development.
• Developed action plans for identified targets clearly defining objectives, goals with strategies, schedules and action assignments.
• Assisted in the creation of critical project, program, and portfolio management deliverables such as Statement of Work(SOW), Project Charter, Project Plans, Critical Issues Log, Analysis and assessment documents. Supported the team in achieving priorities, goals and strategies with key stakeholders.
• Acted as the escalation point of contact by assimilating and integrating both diverse and complex information from various sources within the portfolio. Used information to improve business performance of the portfolio.
• Directed centralization and implementation of $8M CRF (Customer Relationship Facility) accounts into one central CIS (Customer Information System) database. Worked on a $10.2M project to retire (CRF) an existing database dat holds large terabytes into the customer information data (CIS).
• Worked closely with the performance team in identifying SOA Software to enable enterprises within the Portfolio to share data as APIs, connect and integrate applications, drive partner adoption, monetize and save on assets into SunTrust business and operations.
• Knowledgeable in the application/ assessment of regulatory laws such as PCI (payment card industry), GLBA (Gramm-Leach Bliley Act) and SOX compliances.
• Proactively understood customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.
• Analyzed new and emerging client needs turning them into business offerings.
• Managed all aspects of the program from planning, design, development and end-to-end support of project to ensure on-time delivery while keeping to the established budget, timelines and deliverables.
• Experienced in building and managing large complex cross functional teams in an on/ off-shore model. Presented and developed metrics and KPI’s across the board.
• Directed the recruitment process of key employees, consultants and contractors.
• Supported various testing methodologies such as Waterfall, Scrum and Agile techniques on projects.

Accenture Manager

Confidential

Responsibilities:

• Analyzed marketplace, industry, company, technology trends, best practices, vendor products, and services, etc.
• Analyzed data and developed business cases, in support of solution and capability decisions. Created strategic technical roadmap for applications based on business needs and anticipated future needs.
• Managed technical resources dat drive program delivery for Customer management systems in the GDS (Global Delivery Services) group - activities to include but not limited to refining and prioritizing business, functional and technical requirements, providing delivery estimation costs, identifying platform improvement opportunities, formulating technical strategy/roadmaps for applications, maintaining records for time and project tracking.
• Mentored, coached and supported less experienced IT team members to support GDS goals and objectives of the business functions.
• Collaborated with other functional towers within Technology to deliver enabling technology to the business.
• Maintained on-going solution portfolio roadmap presenting a “big picture” view dat closely aligns with the business values.
• Evaluated requests from the business and created conceptual solutions dat can be technically designed and developed.
• Functioned as an advocate for internal customers to ensure capabilities within technology applications are delivered according to established roadmap.
• Remained continuously aware of business, technical, architecture and infrastructure issues; acted as sounding board or consultant to aid in the definition of creative solutions.
• Participated in strategic planning sessions with both client and internal resources to determine the scope and objectives of each project.
• Proficient in using ISO 9000-1 quality management processes to ensure some of ISO’s best standards are met.
• Participated in design, functional and business requirements specification reviews.
• Performed design verification through final system and configuration testing for all major product releases. Tracked software customization, defects and issues via the use of SDLC.
• Conducted benchmark analysis by performing “AS-IS” and “TO-BE” principals across business disciplines.
• Championed and promoted enterprise methodology SCRUM and standards within the support arena and across the organization, which resulted in clear and concise definition of scope, requirements and deliverables of the project life cycle.