SUMMARY

• Around 7 Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming skills including extensive experience in Salesforce.comCRM and Force.com.
• Ability in providing the best solution as per user requirements and end user stories.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter and App - exchange applications.
• In-depth experience in CRM business process like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficient in designing of custom objects, custom fields, picklist, role-based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards and email generation according to application requirements.
• Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles and resource monitoring at different hierarchical level of organization.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and email generation according to application requirements.
• Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and Soap with third party tools like Boomi, Cast Iron.
• Experience in Salesforce Integration with ERP applications like Informatica-On-Demand.
• Configured and maintained user security permissions in compliance with organization needs.
• Excellent communication and people management skills.
• Capable of working efficiently under pressure and involved in end User training.
• Experience in working withSalesforce.com sandbox and production environments.
• Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.

SUMMARY

CRM Tools: Salesforce.com

Apex Language: , Apex Classes/Controllers, Test Classes, Apex Triggers, Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, Sandbox/Production Deployment and Testing.

Salesforce Tools: Eclipse, Force.com Explorer, Data Loader

Salesforce Integration Tools: Knowledge on Cast Iron tool

Programming Languages: C, C++, Java, Apex

Web Technologies: Servlets, Java Server Pages, JDBC, Visual Force

Databases: MS Access, Oracle 8

Operating Systems: Windows NT / 2000/XP Pro / Vista, Windows Server 2000/2003/2008 , Linux, Unix

Web Servers: Apache Tomcat

IDE's: Eclipse, Netbeans

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

• Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented click tools for data migration and to collect information in a number of ways including web pages, custom buttons or links within any Salesforce object.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Salesforce Service cloud and Opportunity Management for business support and technical support for its channel customers.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high -quality Leads.
• Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.
• Used field level security along with page layouts to manage access to certain fields.
• Introduced Salesforce1 for the corporate Blackberry and IPhone users in order to use several tools on the go.
• Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on SOAP API.

Confidential, Franklin, TN

SalesforceDeveloper/Administrator

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Responsibilities:

• Requirements gathering and analysis - starting from the need to have a CRM application.
• Designing and developing custom business logic.
• Developing custom objects as per the business need.
• Documenting the technical design and functional design for the business processes.
• Mapping the data fields from legacy applications to the custom fields on custom objects.
• Creating data validation rules and field dependencies on custom fields, lookup relationships, master detail relationships and Workflows.
• Developed approval processes to get approval for orders involving new vehicles.
• Created custom report types for generating the custom reports.
• Enforced data security through roles, role hierarchies and sharing rules.
• Migrated and integrated data between Salesforce and other applications using Boomi.
• Developed validation mechanisms to validate the incoming data files before loading into Salesforce application.
• Organized team meetings to monitor progress of the project during various phases of software development life cycle.

Confidential

SalesforceDeveloper

Environment: SalesForce.com CRM Application Platform, Apex Language, VisualForce HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Responsibilities:

• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via DemandTool.
• Participated on translating and documentation of business requirements into functional requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Proficient in creating triggers, Apex classes, VisualforcePages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Creating Reports and Campaigns (Campaign Hierarchies)
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Uploaded about close to a million records using the Data loader and experienced in Cleansing and De-duplicating bulk loads.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Integrated the Accounts using ETL tools like Dell Boomi, Informatica ondemand.
• Created and Implemented workflow rules, business and approval process.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS, and EAS processes and understood the different SaaS development processes and methodologies.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT)
• Performed IDE and Change Set Deployments across sandboxes and to Production Instance.

Confidential

SalesForce Consultant

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, MS Visio, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, MS Project, Standard and Custom Objects.

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Designed the UI's for both Salesforce and Big Machines based on the Requirements involving in multiple brain storming sessions with the team.
• Executed & maintained all the Business Test Case Scenarios for different phases of the project, releases & Enhancements.
• Worked with Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Implemented case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority.
• Analyzed Business Processes to enhance the Service Console Applications and reviewed it with the client requirements.
• Implemented on Auto response rules and supported End-Users with solutions to the issues they face with any functionality as per the SLA's.
• Efficiently implemented Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Customized the platform using Visualforce and Apex triggers and configuring the applications based on Client needs for automation using Configured Validation Rules, Workflow Processes, and Approval Processes & Sharing Rules for various Custom Objects.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Maintained various instances of Salesforce for consistency in data by monthly refresh of Sandboxes.

Confidential

Software Developer

Environment: Software Used Languages: Java (Java1.4, Struts 1.2, Ajax, JSP, Stellent7.5, MS SQL Server 2005). Tools: Eclipse

Responsibilities:

• Involved in Business Analysis and Requirements collection.
• Used JDBC for communicating with the database.
• Migration of application to Weblogic 9.2 from JRun server.
• Changing the code accordingly to work with weblogic server.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Testing the application in weblogic instances with load balance environment.
• Developed Servlets and java files for control of the business processes in the middle-tier.
• Designed Integration test plan for testing and Integration of all use cases for a module.