SUMMARY

• Salesforce Certified Force.com Developer & Administrator wif 8+ years of professional Software Development Experience wif 8+ years of experience in Salesforce.com CRM and Force.com platform wif proficiency as a Developer and Administrator.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Opportunity Management, Support Process, Account Management and Forecasting.
• Good knowledge on Case Assignment and Case escalation rules.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Approval Process in Salesforce.com.
• Extensive experience in lead, case management, Web - to-lead, Web-to case, Email-to-case.
• Created Queues, Public Groups and Email Templates.
• Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers.
• Configured and maintain User profiles, role hierarchy, sharing rules, Security and Password policies.
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing teh data in Salesforce.
• Acquainted and well versed wif CRM processes like Sales, Marketing, Customer Service and Customer Support and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of Salesforce Chatter.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Activity Management, Queues, Groups.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export etc.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Experience on Merging, Cleaning and Loading up.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce.com Administration: Users, Roles, Profiles, Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Sharing Settings, Reports, Dashboards, Validation Rules.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML.

Databases: MS SQL Server 2005,2008,2012,2014

Software: MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows 98/2000/XP/2003/vista, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

SFDC Admin/Developer

Responsibilities:

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Created new custom objects, fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Responsible for creating custom fields and objects.
• Involved in SFDC application support for end users.
• Created Queues, Public Groups and Email Templates.
• Worked on Salesforce.com Application Setup activities and customized teh Job-science to match teh functional needs of teh organization.
• Implemented field level security, profiles and audit trail setup.
• Written SOQL, SOSL query language necessary for teh application in Apex Classes and Triggers.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Specially worked on Case Management wif Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist teh business team.
• Worked on support tickets in teh following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, VisualForce, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Dashboards, Reports.

Confidential, Boca Raton, FL

SFDC Admin/Developer

Responsibilities:

• Performed teh roles of Salesforce.com Developer and Admin in teh organization.
• Experienced in deploying teh CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Interacted wif various business team members to gather teh requirements and documented teh requirements.
• Created Custom Objects and fields.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation.
• Created ETL test data for all ETL mapping rules to test teh functionality of teh mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, procedures to improve teh system performance.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along wif page layouts to manage access to certain fields
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Environment: Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, Sharing Rules, Visual Force Pages, Workflows, Email Updates.

Confidential, Deerfield, IL

SFDC Admin

Responsibilities:

• Involved in creation of users and profiles.
• Implemented teh Role Hierarchy for dis application.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by teh application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users’ roles, permissions and profiles as per business requirement.
• Maintained roles, profiles and user accounts.
• Worked on Project management tool TFS.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, implemented and deployed teh Custom objects, Page layouts, Custom tabs, Components to suit to teh needs of teh application.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Customized tabs for different business users groups and business centers.
• Created teh workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Sandbox, Production environment.

Confidential

Salesforce Admin

Responsibilities:

• Configuring Salesforce.com based on teh columns of contacts lists, Custom fields, page layouts, test users
• Responsible for Data Consistency & Standardization, Validation of teh Contacts load in Salesforce.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by teh application.
• Data Migration using apex data loader and Import contacts and Used Social CRM to generate and verify contact lists.
• Validation against LinkedIn public profiles and email validation to weed out anything but good contacts before its delivered to customers
• To test and assure quality of contacts lists and company information by performing market research, it required referring to available online databases.
• To verify and assure quality of Contacts’ addresses, role and title of teh contact using internet research and by visiting multiple trusted sites. Verifying email addresses using email verification sites.

Environment: Salesforce.com platform, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Reports, Dashboards.

Confidential

SQL Developer

Responsibilities:

• Created reports (tabular, matrix, chart, drilldown, parameterized) according to business requirements using SSRS.
• Wrote complex SQL queries using table joins (inner and outer).
• Worked on SQL Server Reporting Services (SSRS) to author, manage, and deliver both paper-based and interactive Web-based reports.
• Created Tablix reports, Tabular/Matrix reports based on requirements.
• Prepared Report modules as a developer on MS SQL Server (SSRS, T-SQL, stored procedures and views).
• Developed stored procedures and triggers to facilitate consistent data entry into teh database.
• Imported teh various files provided by teh clients into teh relational database systems.
• Simplified complex queries using temporary tables, table variables and stored procedures.
• Created SSIS packages for uploading of different formats of files (Excel, Access, flat files) and databases into teh SQL Server.
• Worked on SSIS performance tuning using error handling, event handling, re-running of failed SSIS packages using checkpoints.
• Worked on Sub Reports, Graphing, Data Drill-Down, and Data sorting/grouping.
• Expert in Data Extraction, Transforming and Loading (ETL) using various tools such as SQL Server Integration Services (SSIS), Bulk Insert.
• Extracting and Loading data into SQL Server Database using SSIS.
• Extensively involved in designing teh SSIS packages to export data from different sources to SQL Server database.
• Created dashboards using SSRS.

Environment: Microsoft SQL Server, Microsoft Excel, SSIS/SSRS, Microsoft Office, BIDS, Visual Studio, Report Builder 3.0.