SUMMARY

• Accomplished business system analyst with experience with strong analytical skills; ability to conduct accurate needs analysis.
• Solve problems, assess technical capabilities, conduct strategic planning, build and motivate teams, and manage projects.
• Demonstrated talent for translating and implementing global business strategies into concrete action plans that drive change.
• Recognized the ability to coach and develop users in adapting to the framework of the company and organizational priorities.

TECHNICAL SKILLS

• People ManagementStrategyWorkforce Management
• New Business DevelopmentCoaching and TrainingGlobal Implementation
• Project ManagementSox ComplianceDepartmental Diversification
• JD Edwards Business AnalystChange ManagementPerformance Management

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst/Learning Development and Trainer/CNC Administrator

Responsibilities:

• Design instructional material for cost effectiveness for training programs to match features and functions to learning needs.
• Analyze business flow procedures; interpret and update information for business flows for the JD Edwards software system for Financials, HR and Payroll Management, Distribution/Logistics and Manufacturing Systems.
• Implement JD Edwards’s software system to satisfy a variety of business requirements, including database transaction and communication tracking.
• Develop and execute processes to assure the software system is reliable, and configure using testing procedures
• Training techniques and learning environment for Management and the end user.
• Provide effective and consistent technical support and research technical solutions.
• Perform tasks related to answering employees’ inquiries via telephone, in person or through applications and correspondence.
• Maintain security levels for computer software for Sarbanes - Oxley Compliance audits.
• CNC Administrator for JD Edwards System 9.0.

Confidential

Learning and Development Trainer/Business Analyst

Responsibilities:

• Collaborate with management to assess needs and recommend solutions that close gaps to improve processes resulting in achieving business goals. Establish corporate communications.
• Global Implementation, manage and customize PeopleSoft/JD Edwards Systems 8.10 and 8.11.
• Analyze business needs; data requirement for the Financial, HR Payroll Management, Manufacturing and Distribution suite. Prepare succession plans.
• Manage and train staff in operation of logistics, procurement, warehousing, and material systems.
• Develop and prepare training materials for Management and end users on new application and functions of the PeopleSoft/JD Edwards Software system.
• Develop continuous development and training programs.
• Evaluate and coordinate training course material with other departments to support continuous improvement.
• Maintain and update training documents.
• Conduct and analysis, recommended solutions, designed or developed solutions for the following areas: Corporate, Finance, Manufacturing, Material Center, Warehouse, Compliance, Human Resource, and sales.
• Analyze Human Resource Management Foundation problems and propose solutions for various applications for best business practices and implementation.
• Manage user’s workloads using combination of resources in order to meet deadlines. Blended learning solutions were implemented and effectiveness evaluated.
• Coordinate MRP planning with the MIMI program in accordance with inventory for PeopleSoft/JD Edward System.

Communication Administrator

Confidential

Responsibilities:

• Responsible for the day-to-day management of the Lotus Notes server system.
• Develop scripts and programs to automate, improve reliability and increase performance of email systems.
• Configure and maintain system services essential to the electronic communication group including mail and website programs.
• Investigate system problems, policy violations, and security threats.
• Maintain and update the company’s website.
• Manage company’s access to US and Canadian electronic PDA’s and blackberries.

Metal Buyer and Settlement Coordinator

Confidential

Responsibilities:

• Experience with purchasing of non ferrous scrap. Sourced and negotiated pricing for high quality scrap material for smelting purposes including establishing purchase agreements with various suppliers.
• Strong skills in identification of non ferrous materials. Examined material to determine its value; review metal analysis and quality of material. Negotiated pricing for material discrepancies with suppliers.
• Experience with commercial, industrial as well as peddler accounts.
• Ability to maintain and develop accounts. Direct cold calling experience.
• Thorough knowledge of scrap yard operations
• Coordinate delivery receipts of oversea shipments to various warehouses and maintain inventory for schedule releases of material.
• Prepare & manage logistics, monitor expenditure and implemented remedial measure where appropriate. Negotiated logistics pricing and trucks for shipment

Workforce Analyst

Confidential

Responsibilities:

• Problem solving through extensive and complex data gathering, investigation, review and analysis to define the problem, locate its source and develop/implement solutions. Analyzed the data used by Senior Management to make decisions which affect the bottom line. Considered effect on the expense, operations, associate relations or customer relations
• Producing data-driven analysis to solve business problems.
• Monitor service levels and contact center volumes to make recommendations for real-time queue management.
• Responsible for escalating and tracking contact center-impacting events. such as mass client mailings, system outages, business fluctuation and volume changes.
• Develop workforce diversity strategy.
• Arrange alternative work programs.
• Monitor performance management.
• Collaborate with other departments and partners on Training and Advancement.