SUMMARY

• An energetic leader, capable of managing a portfolio of concurrent initiatives, including multi - million dollar budgets. A personable professional and strong negotiator. Proven expertise in ensuring the successful completion of large-scale projects as well as maintaining the highest level of customer service to program stakeholders. Objective is to lead an organization where best practices are used to ensure the corporation and its customer’s success.
• Program/Project/Portfolio Management: Developed and managed program offices using formal project methodologies, to implement, enhance and support IT applications, ensuring the on-time delivery of quality initiatives. Utilized best practices that allowed for the successful management of customer expectations.
• Quality Assurance: Performed on-site analysis of corporate project initiatives, enhancing standards and ensuring profitability. Developed standards for QA reviews, to include scope of engagement, process, notification, and findings documents.
• Management: Managed teams of up to 30 people in a matrix-style organization, with P&L responsibilities up to $4 million. Personnel management included recruiting, mentoring, salary planning, training plans, goal setting, and performance management. P&L responsibilities included business planning, budgeting and forecasting. Interacted with CIO, COO, and other senior management in order to understand and deliver quality services to the organization, its customers and its suppliers. Managed day-to-day operations including regular reporting, as well as updates during periods of problem remediation.
• Vendor/Partner/Line Management: Managed relationships with external vendor partners, from small private firms to Fortune 500 companies. Worked with internal IT development and business line managers to ensure proper resource planning and scheduling to meet key deliverables. Prepared requests for quotes, reviewed proposals and awarded vendor contracts.
• Relationship Building - Developing and maintaining effective working relationships with peers in IT, PMO, business units, customers and vendors. Ability to influence others to meet objectives.
• Communication - Effective oral and written communication skills. Exceptional with client and partner meetings.
• Program/Project/Portfolio Management - Ability to break large initiatives into distinct, manageable bodies of work and track progress, including delivery experience in identifying early high-risk blocking factors and developing mitigation strategies to ensure timely and reliable solution delivery. Ability to lead others in the management of related projects that deliver benefits and capabilities that the organization can utilize to sustain, enhance and deliver organizational goals.
• Business Analysis - Ability to think conceptually and innovatively. Can successfully translate abstract ideas into structured analysis.
• Process Improvement - Ability to identify areas where refined processes or organizational definitions would yield lower costs or better service.

TECHNICAL SKILLS

• PMBOK
• Prince II
• RUP
• ITIL
• Agile
• Waterfall
• SDL
• MS Office Professional Suite
• ClarityPMOffice
• MS Server
• MS Project
• Oracle
• PeopleSoft
• Documentum
• Lawson
• SAA

PROFESSIONAL EXPERIENCE

Confidential, CO

Sr. Director PMO

Responsibilities:

• Developed and implemented the governing Program Management Framework supporting the Broadridge Wealth Management Division's portfolio of global initiatives for North America. This framework included PMO Optimization, Governance and Investment Management
• Implemented SDLC methodologies with a strong focus on change management.
• Help client define “right size’ processes and procedures to fit their business model
• Managed vendor relationships supporting development and business line managers to ensure proper resource planning and scheduling to meet key deliverables.
• Prepared requests for quotes, reviewed proposals and awarded vendor contracts

Confidential, Nashville, TN

PMO Manager

Responsibilities:

• Provided strategic expertise and tactical hands-on execution in the areas of Service Oriented Architecture (SOA), Enterprise Application Framework, Application/Infrastructure Optimization and Business Alignment for Nissan's global Information Systems Division.
• Conducted application portfolio optimization using Headstrong's Application Portfolio Analysis toolkit providing Nissan Information System's with a transformation roadmap focused on cost reduction. Focus was on application inventory, high value opportunities and transformation/execution plan to realize benefits.
• Developed and implemented the governing Program Management Framework supporting the Nissan Information Systems Division's portfolio of global initiatives for North America, South America and Japan. This framework included PMO Optimization, Governance and Investment Management.
• Collaborated with the global CIO, Nissan North America CIO and business owners to closely link business needs to the Governance and Investment management framework encouraging business process alignment with Information Systems by establishing robust processes, transparency through better metrics and reporting and refinement of the roles and responsibilities.

Confidential, Nottingham, UK

Program Manager

Responsibilities:

• Provided program management and delivery quality assurance for the Capital One's financial services in the United Kingdom.
• Supported the client with program oversight for approx forty Information Technology projects and directed a large systems conversion project.
• Responsible for providing mentoring and support for several program initiatives and working with the project managers to ensure that they follow program standards and mentoring the project managers on project management skills to ensure successful delivery.

Confidential, Colorado

IT Program Manager

Responsibilities:

• Provide firm-wide project leadership and direction in the development of the program management office, release management and UAT operations across all corporate initiatives.
• Implemented SDLC methodologies as Project Standard Implemented RUP/Agile methodologies. Help client define requirements, documents and collaborate with IT to create Functional Specs Managed projects of varying complexity in a matrix team environment.
• Organized/prioritized work assignments and projects independently.
• Facilitated Governance, Stakeholder and weekly project meetings.
• Managed vendor relationships supporting development and business line managers to ensure proper resource planning and scheduling to meet key deliverables.
• Prepared requests for quotes, reviewed proposals and awarded vendor contracts

Confidential, Colorado

Sr. Project Manager

Responsibilities:

• Collaborated with global clients to implement best practice project management methodologies (SDLC).
• Incorporated standards in project management and system methodologies.
• Provided project management expertise, guidance and consultation to project teams on large integration projects.
• Collaborated with client's partners to identify business needs and clear scope of project.
• Developed cost analysis and statements of work for client's partners.
• Managed procurement of hardware and software needs
• Communicated with client and partner's executives regarding status and project issues.
• Developed and manage project plans, implementation and test plans.
• Performed project audits, including methodology and budget audits.
• Collaborated with IT resources to develop logical and physical architecture topographies
• Manage project closures and identify area for improvement

Confidential, Colorado

Director, Program Management Office - Technology

Responsibilities:

• Implemented Lehman Brother's first mortgage capital division program management office based on best practices and industry proven project methodologies for both onshore and offshore initiatives.
• Developed organizational change control and awareness program, required to gain acceptance of the program management office and the associated applications required to manage, control and monitor the successful deployment of all projects.
• Directed and delivered large technology initiatives such as; Business Intelligence, Enterprise Data Warehouse, and Loan Origination System.
• Received firm wide recognition for the successful development of the IT Program Management Office.
• Managed the growth of the Quality Assurance Testing department by communicating testing metrics, and trends, and ensuring consistent involvement in all technology development initiatives.
• Responsible for corporate technologies audit preparation with a focus on customer identity management.

Confidential New York, New York

Strategic Initiative Director

Responsibilities:

• Responsible for achieving client’s business objectives through the effective deployment of technology from conceptual thinking of technical architectures to the implementation of infrastructure and real understanding of enterprise wide service management.
• Independently managed project workflow and coordinated with several departments with the organization to ensure initiatives were deployed within the scope of the program.
• Identified technology related business issues, analyzed underlying causes and collaborated with members of the client organization to mitigate identified risks.
• Facilitated training programs on process improvement and problem solving through team participation.
• Monitored and reported on program performance, resource allocation and Quality Control statistics
• Controlled staffing, pricing, profitability, as well as review and approve all Statements of Work

Confidential, New Jersey

Program Manager, Post Sales Business Architecture

Responsibilities:

• Managed a multi-year program defined to streamline AT&T’s system infrastructure defined by business and functional requirements to re-engineer and maximize overall organizational customer experience.
• Directed team in analysis of current systems infrastructure to determine areas of improvement.
• Developed solutions and requirements to facilitate the development of world-class system architecture.
• Managed additional cross-organizational projects ensuring deliverables were deployed according to the firm’s strategic goals.
• Acted as a liaison between business and technology organizations to ensure business and functional requirements were delivered as identified to the satisfaction of the business owners.

Confidential, New Jersey

Project Manager, Pre Sales Business Architecture

Responsibilities:

• Managed a multi-year program defined to streamline AT&T's system infrastructure defined by business and functional requirements to re-engineer and maximize overall organizational customer experience.
• Directed team in analysis of current systems infrastructure to determine areas of improvement.
• Developed solutions and requirements to facilitate the development of world-class system architecture.
• Managed additional cross-organizational projects ensuring deliverables were deployed according to the firm's strategic goals.
• Acted as a liaison between business and technology organizations to ensure business and functional requirements were delivered as identified to the satisfaction of the business owners.
• Managed business initiatives for the re-engineering of the Growth Markets Marketing Sales organization in securing AT&T's market share in a $34 billion market.
• Developed solutions to automate pre-sale processes and activities for AT&T's sales force.
• Managed the deployment of sales force automation technology supporting over five thousand end users.
• Directed the analysis of Marketing Sales organization and the direct sales channel processes.
• Selected to manage a 3.5 million territory for AT&T’s business customers.
• Built strategic relationships with key resources to consistently increase sales territory potential.
• Received Achievers Club award for exceeding sales quota by 200%.
• Developed process improvement strategies and practices for AT&T’s Customer Service initiatives.