SUMMARY

• 8 years of professional IT experience.
• 4+ years of experience as a Salesforce CRM Administrator, Developer and Consultant.
• Pervasive experience in performing teh administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Experience in developing client - specific solutions on force.com platform using Apex Classes and Triggers, Visual Force, Web Services API, Validation Rules, SOQL, SOSL and Web Services.
• Experience using Salesforce Web services API like REST, BULK and SOAP.
• Experience in Data Migration from ANT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Cloud, Cast Iron and Pervasive Data Integrator.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Experience creating Custom objects and Integrating existing desktop and Web Apps with legacy mainframe systems.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center & Chatter.
• Worked on App-exchange applications like Mass update and mass edit from List view, Scoreboard by Hoopla Software, Timesheet by Tenrox, Astadia Report Collaboration for Google Spreadsheets, Adoption Max by Shamrock CRM, Conga Composer by AppExtremes and InContact CTI Salesforce adaptor.
• Experience in Apex coding to implement teh complex business logic with in Governor limits.
• Developed test classes and test methods to ensure maximum Code Coverage in Production Instance.
• Created an executive Dashboard to display open, closed leads in Salesforce.com
• Good Experience in developing Custom Page Layouts, Work Flows, and Approval processes.
• Proficient in using JavaScript, J Query, CSS, HTML, DHTML, AJAX.
• Well versed in cloud technology and on premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services(WSDL) and third party packages.
• Good understanding of Software Development Life Cycle (SDLC) and Agile/Scrum environment with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experience with Docusign in retreiving teh data.
• Experience in accessing native integrations with Conga Composer, Apttus, BigMachines, Selectica, Upside, Drawloop, Zuora, OpenTrust and more.
• Extensive experience in Requirement gathering, analysis and converting user requirements into enhancement design specifications.
• Experience with Object oriented programming concepts, Data Structures.
• Experience in using UML modelling tools like Microsoft Visio and Rational Rose to design and develop high level and comprehensive design modules (domain models, behavioural models and deployment models).
• Documented functional/system specifications content writing, product summary and detailed program specifications.

TECHNICAL SKILLS

SALESFORCE.COM TECHNOLOGIES: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Docusign, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform (Sandbox and Production), Data Loader

PROGRAMMING LANGUAGES: C++, C, SQL and Java

WEB TECHNOLOGIES: JSP, Servlets, HTML, XHTML, CSS, XML, Java Scripts

WEB/APPLICATION SERVER: Apache Tomcat, IIS

TOOLS: Eclipse, Rational Rose, NetBeans

DATABASES: Oracle 10g

OTHER APPLICATIONS: Microsoft Office, Photoshop, Visual Studio 2010

PROFESSIONAL EXPERIENCE

Confidential, Parsippany, NJ

Salesforce Developer/Administrator

Responsibilities:

• Design Requirement documents and functional document for teh development team.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured teh Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes Confidential regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override teh look and feel of standard visualforce components.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.
• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com Out of teh Box (OOTB) functionality.
• Worked on DocuSign to shorten sales cycles, increases close rates, increase productivity, and reduce paper waste all while keeping business completely digital by sending documents for eSignature is as easy as sending a Salesforce email.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display teh status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualizer to study Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Docusign, Data Loader, HTML, CSS, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce Developer/Consultant

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Used Force.com Eclipse IDE plug to develop teh classes and triggers.
• Generated different Reports like Standard, Summary and Matrix for quarterly and half yearly sales.
• Used XML WebServices using SOAP to transfer information to teh supply chain and domain expertise monitoring systems
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Configured Proof of Concept (POC) in Sandbox Org.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Developed theVisualforce pages and controllers; customized teh look and feel of teh page components; and implemented thepartial page refresh using Ajax.
• Complete bulk imports of data using Apex DataLoader.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Wrote unit tests and strived for 100% code coverage possible and used annotations.
• Testing activities are performed in sandbox environment and deployed teh code into production.
• Worked with salesforce.com team to make application certified.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, App Exchange, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Designed and developed custom business logic.
• Responsible for writing Apex, Visualforce code containing business functions
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Implemented Security sharing rules, field security levels.
• Implemented Tag functionality (Public, Private) for Standard as well as Custom objects.
• Experience in Data Loader for Data Management in Force.com platform.
• Responsible for teh creation of custom Apps, and Reports using teh Salesforce CRM cloud computing model.
• Performed teh role of support engineer for teh internal users and helped them in getting used to teh application, generated reports and saved them for further access to teh users.
• Written SOQL queries against force.com API.
• In Opportunity in order to aid teh sales process we built an in-house project called Sales Coach (007) that will help teh sales rep to follow step-by-step process in each sales stage.
• Created custom buttons and links on Account and Relationship group object for generating auto Reports.
• Worked in Administrative work, created and maintained Users, Roles and Profiles.
• Experience in writing case escalation rules, teh workflows for automated lead routing.
• Worked in design and development of different views and page layouts for different profiles.
• Creating email templates, custom reports, dashboards and analytic snapshots.
• Defect tracking, defect fixes, build and release management.
• Coordinated teh process of UAT defect fixes and support.
• Experience in all teh phases and pre-production/post-production support activities.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Eclipse, Sandbox environment, SOQL.

Confidential, Omaha, NE

Salesforce Developer/Administrator

Responsibilities:

• Experience in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, objects, reports) to meet business requirements.
• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Data Integration with existing legacy system.
• Experienced in designing, coding, and implementing teh Custom objects and Custom fields.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Implemented Reports on Payments, Opportunity created, Leads to Opportunity conversion, cases generated.
• Used analytic snapshots for bi-weekly reports.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects. Also created junction objects to establish connectivity among objects.
• Designed Workflows, validation rules, assignment rules, Approval Process.
• Implemented web based case management automation - Web to Case
• Implemented Email-to-Case using XML.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in teh web pages.
• Implemented Self-Service Portal and helped users in resolving ticketing issues.
• Designed various HTML Email templates for Auto-Response to customers.
• Assigned profiles and roles to users as per teh organizational requirements.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, Sunnyvale, CA

Salesforce Developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom Reports and configured Analytical Snapshots to dump teh data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Completed teh Application modification functionality and teh Toolbar modification functionality of teh application as separate Flex Modules and integrated them onto one composite application.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed teh Custom objects, Components, Visualforce Pages to suit to teh needs of teh application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential

Java Developer

Responsibilities:

• Architect and develop custom web and distributed applications using J2EE (JSP, EJB, Struts, Hibernate, custom JSP tags), Oracle, MS SQL, XML, HTML and MySQL for a variety of industries.
• Perform system architecture, software development, database design, deployment, testing, performance tuning, and maintenance for large-scale, web-based and distributed J2EE projects.
• Worked in full life cycle of teh project by analyzing teh requirements (Functional and Non-Functional) and created specification for development.
• Developed all teh middleware components, which consisted of all teh business logic, using C++ and ATL.
• Developed various applications in COM to test teh Load balancing, high availability and maximum throughput of teh server.
• Used Rational Rose for Database and object modelling and Clear Case as file handling tool.
• Conduct implementations across teh full software lifecycle, from Needs Analysis through Maintenance.
• Responsible for all client communication, both written and verbal, throughout each project.
• Design, development, installation, configuration, troubleshooting, and deployment of Oracle databases interacting with telecom systems.
• Development and Management of User Acceptance Test (UAT) using in-house testing panel of users.
• Creation of test plans, test scenarios as well as development and execution of test scripts.
• Document, track and work with developers to resolve any identified defects/issues.
• Participate in walkthroughs and reviews of Requirement documentation to validate testability.

Environment: Java 4, JSP 2.0, Servlets 2.0, XML, PHP 4.0, MySQL 4.0, Tomcat 4.0 Application Server, Apache HTTP Server, Windows, Linux, Java, JSP, Servlets, JUnit, JDBC, HTML, CSS, JavaScript. JQuery.

Confidential

Java Programmer Analyst

Responsibilities:

• Designing and implementing user Interface, capturing data dynamically from database.
• Adding Report module to teh verifier subsystem.
• Integration of Report module.
• Generating Report on teh fingerprints, which are found in teh crime area
• Facilitating printing option to teh Report module.
• Analysis and design of project using designing tools like UML, Rational ROSE.
• Designing user interface using JFC/SWINGS, visual InterDev and HTML.
• Applying security issues for distributed applications.
• Used Stored Procedures and called them through JDBC.
• Front-end validations were done using JavaScript.

Environment: WebLogic, Tomcat, Java API, J2SDK 1.4.2, JSP, Servlets, HTML, JavaScript, UML, Oracle 8i

Confidential

Java Developer

Responsibilities:

• Application design and development with a comprehensive noledge of Java and J2EE.
• Experienced in testing teh application during teh system and integration test phases.
• Perform system requirements analysis, definition, allocation, and documentation.
• Worked in all phases of teh application development such as Analysis, Design, Development, Deployment, and Testing.
• Created component, package, class, and data model UML diagrams using Visio.
• Developed business logic using Stateless and Stateful Session beans.
• Developed JSP pages for searching contracts and developments based on teh various search parameters and also for showing frequently asked questions.
• Developed message driven beans (MDB) to process messages received from a messaging queue.
• Used JDBC for developing DAO (Data Access Objects) layer and wrote several SQL queries for performing CRUD operations throughtout teh application.
• Used J2EE design patterns like Factory, MVC, and Singleton Patterns.
• UsedJUnitto write unit test cases to improve teh software quality.
• UsedHP Quality Center for tracking issues and CVS as source control repository.
• Wrote build file using Ant to automate teh build process.

Environment: Struts, EJB, JMS, JDBC, JSP, Servlets, Java 1.4, J2EE, WebLogic, NetBeans, JavaScript, CSS, HTML, JUnit, Ant, CVS, SQL Server, Toad, SQL, HP Quality Center, Visio, Windows.