PROFESSIONAL SUMMARY

• Around 7years of substantial experience in IT which, includes 4 years of experience in SFDC/Force.com3 years of experience in Java with multiple domain expertise like Healthcare, Banking, Media, and Retail
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and expertized in preparing documentations like BRD, FRD, UATs.
• Having Dev 501 level experience
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Extensive experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Extensive experience in customizing teh standard objects, creating teh custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, Force.com Approval Processes Visual force pages, Apex classes and business logic according to teh business requirements.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Expertise in analyzing and documenting teh workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Developed Business process document and Application process document by following Reverse Engineering methodologies.
• Expertized experience in gathering requirements by conducting JAD sessions and user interviews.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Good exposer towards OBM (Outbound Messaging), like sending outbound messages to teh external systems.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in teh projects.
• Created Customer Communities for additional support and knowledge transfer amongst customers.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visual Force: Custom Visual Force Pages

ETL/Integration Tools: Informatica, Force.com, Data loader, Force.com Workbench, Cast Iron systems, TIBCO, Composite, Scribe.

Languages: C, Java, J2EE, Apex, XML, SQL, Ajax,ASP.net,.net.

Database: Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Platforms: Windows98/2000/XP/2003/vista/7,WindowsServer 2000/03

Tools: Eclipse IDE, MS-Visio, MS-Project 2000.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Involved in teh team and responsible for teh development of teh site.com
• Actively involved in project life cycle as a code developer of scrum team.
• Worked on teh application for credit offers.
• Worked with applications like Marketo, financial force.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for teh Organization and to TEMPeffectively communicate with teh users in teh Organization.
• Implementation of Data Loader for loading teh data from .csv files.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards using report types and understood different Business logic Id’s in teh report types in Data Model.
• Created support communities for customers to provide additional support and created a space for them to exchange knowledge.
• Developed webpages for customer access to customer communities.
• Provided teh training to Business user’s about teh system.
• Created custom Entity Relationship data model based on teh provided business requirements and integrated it with teh Standard Salesforce Objects.
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Worked on DocuSign for teh authentications
• Developed complete Custom Objects as specified in teh scope document.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Integrated App with Salesforce.com with using SOAP web services API and Web Sphere Cast iron.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh home grown applications by using teh home grown web services.
• Created Customer Communities for additional support and knowledge transfer amongst customers.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Saleforce.com, Service cloud,Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential, Redlands, CA

Salesforce Consultant

Responsibilities:

• Implemented an AppExchange app to teh Salesforce CRM to create automatic bills for all teh employees working in teh organization.
• Created Custom Visual force components and attributes to override teh look and feel of standard Visual force components.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Visual force pages as per teh client requirements and customizing Partner portal using various components.
• Customized teh standard objects as per teh business requirements by using Visual force components.
• Deploying applications from Sandbox to Production using Change Sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Integrated teh existing SAP system with force.com platform using Cast Iron.
• Created support communities for customers to provide additional support and created a space for them to exchange knowledge.
• Developed webpages for customer access to customer communities.
• Implemented platform security based on teh Organization security, Session security and Network-based security (Using IP address).
• Created various Analytical Snapshots to schedule various report generations.
• Worked on with CTI integration.

Environment: Apex, Visual force, S-Controls, Sales Logix, Eclipse 3.2, Apex data loader, SOQL, Triggers, MS Office 2003, CTI, JavaScript, AJAX,CSS, XML and HTML.

Confidential, Norcross, GA

Salesforce.com Business Analyst/ Admin

Responsibilities:

• Gathered business requirement of PRIMEDIA sales process and identified critical functional modules for gap analysis.
• Involved in identifying teh requirement from PRIMEDIA Concierge team with their Business review Checklist incorporating with Service module i.e. Case management.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Identifying currently existing business processes and come up with compatible processes in Salesforce.
• Involved in defining different relationships in teh data-model with teh halp of Technical Architect.
• Integrated SAP R/3 using middleware tools like Informatica On-demand and web Integrations.
• Used Outbound Messaging to send e-mails and for teh keeping teh objects in sync with teh integrated system, i.e., OBM Framework.
• Worked and analyzed Partner Lead management, Opportunity Management, contract generation, Activity management and other processes in detail.
• Configured and customized different account hierarchy and page layout for different territories.
• Created teh User Stories in Pivotal tracker tool on teh base of requirement.
• Customizing teh Layouts, depending on his designation and user credentials.
• Creating dashboards for teh partners for a view of company’s performance depending on teh data that is available for their profile.
• Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types and list views.
• Installed SFDC App exchange Conga-Merge and Echo sign for contract management.
• Configured different workflows rule, approval process, assignment rules and escalation rules for different object to fulfill teh business process.
• Created customized customer and partner portals for an enhanced client experience.
• Created and customize reports as per user requirements for Sales team and Concierge team
• Training partners in teh usage of their portal.
• Performed testing in different sandbox.
• Fixed teh bugs that are put in teh pivotal tracker tool by QA team after SIT testing.
• Assisted Post-Implementation Support team with handling cases.
• Validating teh different releases depending on teh requirement by differentiating teh major release, minor release like release management.

Environment: Saleforce.com, Service cloud, Force.com platform, MS Visio 2010, MS Project 2010, MS Office 2010, Citrix.

Confidential, Burbank, CA

Salesforce Administrator/Developer

Responsibilities:

• Configured theSalesforce.com environment.
• DevelopedVisual force pageusing teh extension controller according to teh client’s requirement.
• CreatedCustom objectsto build newapplication functionality in theSalesforce.com.
• Createdworkflow rulesand definedrelated tasks, time triggered tasks, email alerts, filed updatesto implement business logic.
• Created emailtemplates, approval processes, approval page layoutsand definedapproval actionson them to automate teh processes.
• Created newuseraccounts and configure Salesforce.com to fitsecurityneeds at teh user and organization levels.
• Created CustomProfiles, PublicGroupsandRolesto distribute user rights and functionality.
• Responsible for understanding teh data migrating requirements and analyze data to be loaded from legacy systems toSalesforce.com.
• Worked in teh implementation of Partner Portal and Customer Portal.
• DevelopedSOQLandSOSLqueries to get data from different related objects.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Providedcustom reportsanddashboardsto support teh needs of teh users and executives.
• Worked on enhancing andsupporting teh application.

Environment: Saleforce.com platform, Apex, Visual force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica On demand.

Confidential

Java developer

Responsibilities:

• Involved in designing and coding JSP’s, Custom tags, client validation code using java scripts, java classes for controllers, data access layer to support multi account type login.
• Used My Eclipse IDE to develop teh system.
• Designed and developed teh front end using HTML, JavaScript and JSP.
• Developed and Deployed Java Servlets and JSP for session management.
• Responsible for creating Java bean classes.
• Written test classes using JUnit to test teh Action Class.
• Developed several stored procedures/Triggers for automated action items to integrate with default tracking module.
• Created SQL queries and stored procedures for CRUD (create, read, update and delete) operations on database.Underwent training in Salesforce.com and Force.com
• Sales Force Technologies: Apex Language, Visual Force pages, Apex Data Loader, Validation rules, Workflows and approvals, Triggers, Unit test cases, Scheduling & Single mail messaging Reports & Dashboards.
• Knowledge on various salesforce.com standard objects like Leads, Accounts, Contacts, Opportunities, Cases, Campaigns, Product2, Pricebooks2, Reports and Dashboards.
• Strong knowledge of Salesforce.com Application Setup activities for customizing teh apps to match teh functional needs of teh organization.
• Implemented Email-to-Case, Web-to-Case and manual case entry for entering customer’s cases in Cases Tab.
• Knowledge on Sales force object query language (SOQL) & sales force object search language (SOSL).
• Hands on knowledge on data migration tools like Apex Data Loader and Data Management activities