SUMMARY

• Over 8 years of IT experience in various roles (SFDC Administrator, SFDC Business Analyst, and SFDC Developer).
• Extensive exposure to different Software Development Life Cycle (SDLC) methodologies including Agile.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi - tier environment.
• Strong business knowledge in Salesforce automation, Opportunity management, lead management and customer portal functionalities.
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Hands on experience implementing Security/ Sharing rules at object, field and record levels for different users in teh organization.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Certified Salesforce 401 Developer and Certified Microsoft CRM Customization.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, Visual force Pages, Apex Classes, Controllers & Triggers, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in teh application for access to data from different users.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Worked on Agile PLM methodology.
• Involved in teh effort estimation of teh project
• Participated in each phase of one full SFDC lifecycle implementation, provided end-user training and post go-live support.
• Experience in data migration from Legacy Systems using Cast Iron, Data Loader and Informatica.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, Java DB

ETL/Integration Tools: Apex Data Loader, Informatica, Boomi, Cast Iron, Force.com workbench, TIBCO, Zuora

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, UML, HTML,XML, XHTML, DHTML,SQL, Perl .

Net Networking: TCP/IP, Firewalls, Network Programming

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux,Unix.

Packages: SAP R/3, ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access, Infopath

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Senior Developer/ Analyst

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visualforce according to teh business requirements.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Worked on Migrating contracts from different platforms to New Instance of Salesforce.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.
• Analysed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Conducted JAD sessions with management, different 3rd part vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to teh project teams.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to teh needs of teh organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Partner portal, customer portal Implementation & attended Dream Force events to get teh real-time integration with business partners.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in teh different stages of teh application.
• Developed many Report Types and created various Reports (summary reports) using teh Report Builder according to teh need of teh organization.
• Communicated regularly with teh SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved teh Cases and support teh team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Zuora, Windows.

Confidential, CA

Salesforce Lead/ Business Analyst

Responsibilities:

• Assuming a leadership role in teh area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to teh business requirements.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to teh project teams.
• Tracked teh status of requirements throughout teh project lifecycle, and redefining them as necessary
• Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Partner portal, customer portal Implementation & attended Dream Force events to get teh real-time integration with business partners.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in teh different stages of teh application.
• Developed many Report Types and created various Reports (summary reports) using teh Report Builder according to teh need of teh organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential, NC

Salesforce Developer/ Administrator

Responsibilities:

• Worked closely with business partners to realize teh full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked with Agile PLM methodology.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of teh application using Force.com Explorer.
• Extracted teh data from Salesforce.com application into teh external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all teh customizations and developments and tried to suggest possible ways for teh new enhancements that we get from teh Sales people.
• Customized Visualforce pages and modified teh code for restricting some countries which they are not willing to do teh business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Integrated teh existing SAP system with force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, GA

Salesforce Architect / Analyst

Responsibilities:

• Performed teh detailed analysis of functional and technical requirements; designed &deployed teh custom objects; identified teh lookup and master-detail relationships; and created teh junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for teh corporate Blackberry and iPhone users in order to use several tools on teh go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL, SQL SharePoint.

Confidential, SC

Salesforce Consultant

Responsibilities:

• Interacted with various business users groups gather teh requirements for Salesforce Implementation and documented teh requirements, interacted with all levels of external and internal customers.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Integrated Salesforce CRM and teh legacy system using Cast Iron Integration Systems.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on teh need in teh organization
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis. LDAP Directory integration n for Salesforce .com.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Programmer Analyst

Responsibilities:

• Drafting and developing Source to Target Design documents for teh developers to code teh programs/mappings that load into teh Enterprise Data Warehouse;
• Working closely with teh Customer's Business teams to get any open queries answered, and to suggest any modifications/improvements in teh Data Model to teh Manager and to teh Data Modelers;
• Plan, design, and implement application database objects, such as stored procedures, triggers and views.
• Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.
• Working closely with teh Database Administrator (DBA) and provide him teh DDLs (Data Definition Language) to create teh table definitions in teh Database;
• Attending daily scrum stand-up meetings and reporting status to teh Manager, and also to discuss and resolve any open questions or concerns.
• Attending weekly calls with teh Development team and answering questions/concerns that they might have on teh Design documents.
• Ensuring that teh development team delivers teh unit-tested code on time, and coordinating teh migration of teh code across environments after System Integration Testing and User Acceptance Testing.
• Involved in designing screen layouts using ASP.NET
• Developed teh application entirely using C# as teh front end and SQL server 2000 as teh back-end.
• Programming of teh Client side validation using JavaScript.
• Involved in development of Form based Authentication & Authorization.
• Developed tables and relationship in SQL Server 2000.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of teh modules to do asynchronous changes to teh pages.
• Used JSTL in struts based JSPs.
• Worked with Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check teh functionality of teh middle tier and aid in debugging phases.
• Worked with Struts front-end utilizing teh Struts tiles framework and Struts Validation Framework to implement teh GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing teh Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing teh automation tool in java for manipulating teh dates.
• Worked on XML conversions and validations.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.