SUMMARY

• I has overall 7 years of experience in design, development, integration, testing, release, administration and support of software applications.
• 5 Years of hands on experience in Administration, Development and Implementation of Service - Now SaaS application.
• Service-Now certified system administrator.
• Daily Service-Now administration via incident tickets.
• Expertise in issue debugging, root cause analysis for ServiceNow application.
• Expertise in planning and implementing teh releases. Hands on experience in dealing wif deployments using update sets.
• Excellent programming skills in Service-Now development using Glide Scripting, Java scripting, HTML, XML, JSON, Web Services, SOAP, REST, Content management.
• In-depth knowledge of technical implementation of Incident management, Problem management, Change management, Service Catalog management.
• Expertise in building custom applications wif in teh service-now platform.
• Hands on experience in integrating Service-Now wif 3rd party applications using Direct web services or Scripted web services.
• Experienced in production deployments and implementation of go lives.
• Good Knowledge on CMDB, Asset Management, Orchestration, Discovery.
• Good Programming skills in Java, J2EE, JSP, Servlets.
• Good knowledge on SDLC & SCRUM Processes.
• Understanding of SaaS (Software as a Service), On-Demand ITSM (IT Service Management) & Cloud applications.
• Good communication and team building skills wif a positive approach to problem solving.
• Experience of working wif different clients in different geographical areas.

TECHNICAL SKILLS

IT Service Management Tool: Service-Now ITSMITIL V3

Scripting Language: Java Script, Jelly Scripting, AJAX

Back End Databases: MySQL, Oracle 10g/9i, SQL, PL/SQL, MS Access

Programming: Core Java, J2EE, JSP, Servlets, JDBC, CSS,HTML, Web Services, XML / XSD, WSDL, SOAP, Net beans(IDI), Eclipse.

Cloud Applications: Service-Now, Amazon Web Services.

Web Servers: Tomcat 5.0, 5.5

Tools: JBuilder, UML (Unified Modeling Language), Microsoft Visio, Microsoft Project, Microsoft Office, Microsoft SharePoint, Adobe Acrobat

Environment: Windows 7/XP/98, UNIX and Linux

Version Control: WinCvs 1.2

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Sr. Service-Now Developer & Admin

Responsibilities:

• Responsible for working wif business systems analysts to understand teh business requirements using Business Requirement Document, in conjunction wif ITIL and prepare Technical design document .
• Prototype as per teh requirements to propose technical solutions and demonstrate to customers or users.
• Coordination wif cross functional teams for requirements collection and UAT coordination.
• Responsible for preparation of implementation plan and production deployments using update sets.
• Coordination wif release management team for production go lives.
• Development responsibilities include design, development, customization, configuration, deployment, testing and implementation.
• Development of custom applications based on requirements.
• Implementation of business requirements through client scripts, UI policies, UI actions, forms layouts, Business Rules, Script includes Schedule jobs, Import Sets, Transformation mappings, applications and modules.
• Ajax implementation for server calls from client side.
• Implementation of scheduler utility for asset maintenance scheduling. -------
• Creation of Update sets for teh migration of code to different non-prod instances and production instance.
• Writing batch scheduling jobs in Service-Now to update/calculate past and present data as needed.
• Create database mapping documents to map service-now tables wif teh external data warehousing applications.
• Daily Service-Now data administration via incident tickets.
• Responsible for debugging, troubleshooting & resolving teh issues. Prepare a root cause analysis (RCA) report.
• Create Unit Test Plan, review test case document from QA (quality assurance) and create user guide.
• Use of HP Quality Center tool for requirements gathering and defect tracking for release items which are under teh development scope.

Confidential, New Albany, OH

Service-Now Admin & Developer

Responsibilities:

• Responsible for teh requirements analysis, Design, Prototyping, development &unit testing.
• Creation of different Parent Categories, Categories, Sub categories, Catalog Items, Variables, Variable sets and all other necessary things required for implementation.
• Preparing teh prototype for different workflows based on different items on Hardware, Software, etc. categories.
• Demonstrating prototype to users to propose technical solutions & design.
• Responsible for preparation of implementation plan and production deployments using update sets.
• Coordination wif release management team for production go lives.
• Development of different workflows based on different items on Hardware & Software categories.
• Developing teh logic that converts variable selection to catalog item addition to cart. dis allows teh selected variable to appear as line item for teh request.
• Scripting business logics through Business rules, Catalog Client script, UI Policies, Script Includes.
• Creation of UI Pages and UI Macros.
• Preparation of technical design document.
• Creation of update sets for migration of code from dev instance to all non-prod instance and production instance.
• Responsible for debugging, troubleshooting & resolving teh issues. Prepare a root cause analysis (RCA) report.
• Unit testing and Functional testing of implementation.
• Deployment of update sets and release coordination.

Confidential, Topeka, KS

Service-Now Developer

Responsibilities:

• Responsible for teh requirements Analysis, Design, Prototyping, Development & Unit testing.
• Demonstrating prototype to users to propose technical solutions & design.
• Coordination wif cross functional teams for requirements collection and UAT coordination.
• Creation of Web services import set using SOAP and transform mappings.
• Creation of custom table to implement teh mapping logic to drive Assignment Group, Impact & Urgency of teh incident. dis mappings enables administrators to setup teh different possible alerts in Tivoli, dis mappings enables system to assign incident tickets automatically to teh respective groups.
• Developing teh scripts in Transformation mapping to alter teh incoming data from Tivoli and auto set teh key mandatory field on incident form.
• Creating business rules to drive some business logics.
• Creation of data policies for data consistence in teh system.
• Worked on Jelly Scripting in UI Macros
• Demonstrating prototype to users to propose technical solutions & design.
• Preparation of technical design document.
• Creation of update sets for migration of code from dev instance to all non-prod instance and production instance.
• Responsible for debugging, troubleshooting & resolving teh issues. Prepare a root cause analysis (RCA) report.
• Unit testing and Functional testing of implementation.
• Deployment of update sets and release coordination.

Confidential, Sunnyvale, CA

Service-Now Admin & Developer

Responsibilities:

• Responsible for working wif business systems analysts to understand teh business requirements using Business Requirement Document (BRD), in conjunction wif ITIL and prepare Technical design document (TDD).
• Prototype as per teh requirements to propose technical solutions and demonstrate to customers or users.
• Responsible for preparation of implementation plan and production deployments using update sets.
• Coordination wif release management team for production go lives.
• Development responsibilities include design, development, customization, configuration, deployment, testing and implementation.
• Creating Update sets, client scripts, UI policies, UI actions, forms layouts, Business Rules, Workflows, Import Sets, Transformation mappings, applications and modules.
• Portal Creation using Content Management System.
• Writing batch scheduling jobs in Service-Now to update/calculate past and present data as needed.
• Creating database tables, views, reports, data conversions and data cleansing.
• Create database mapping documents to map service-now tables wif teh external data warehousing applications
• Integration between Service-Now and external applications using SOAP Messages, Web Services (Scripted and Direct Web Services).
• Daily Service-Now data administration via incident tickets.
• Responsible for debug, troubleshoot & resolve teh issues. Prepare a root cause analysis (RCA) report.
• Create Unit Test Plan, review test case document from QA (quality assurance) and create user guide.
• Release Coordination, Maintenance and Support of teh system.
• Use HP Quality Center tool for requirements gathering and defect tracking for release items which are under teh development scope.

Environment: Service-Now - Customization & Configuration, Java Script, Java, HTML, XML, Web Services, MySQL, Microsoft Excel, Microsoft SharePoint, Microsoft Project, Microsoft Visio, Unix/Linux, Microsoft Windows XP/98/2000, Version Control tool - WinCVS.

Confidential

.Net Developer

Responsibilities:

• Analyze teh behavior of teh ePolicy Orchestrator on how to communicate wif client by creating different client tasks.
• Deployed teh Application on Windows OS and actively participated in unit testing.
• Create Solidcore suite for APTRA extensions for ePO 5.0.0 using WIX programming.
• Providing Win 7 Compliance.
• Analyzing, monitoring and reviewing teh GRIT fixes.

Confidential

.Net Developer

Responsibilities:

• Involved in Service Provider issues support for NCR Software.
• Support added for Win 7, Win XP (coding & fixing teh issue if any).
• Done Unit testing on developing software
• Analyzing, monitoring and reviewing teh GRIT fixes.