SUMMARY

• Six Years of strong IT experience in Software Design, Development, Analysis, Testing and Implementation.
• Expert in ServiceNow wif 4 Years of experience on implementing end - to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management wif extensive noledge on Content Management System.
• ServiceNow experience in Implementation, design, development, documentation, deployment, and post- production support following Software Lifecycle using SDLC SCRUM.
• Developing JavaScript and configuring workflows to implement additional features, customizations and enable the process flow.
• Experienced ServiceNow Cloud SME, working on SaaS technology projects; degrees in Computer Science; ITIL certified.
• Extensively worked wif Aspen and Berlin releases of SERVICENOW, experienced on Jelly Scripts/Java Scripts.
• Highly accomplished and focused Technical consultant wif broad experience in providing solutions over
• ServiceNow Architecture and familiar wif Other ITSM applications.
• Design and engineer solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing or other ITSM requirements.
• Configuration and customization of Help Desk, Change/Incident/Problem/asset Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Design, development, distribution of custom client-server, WEB services and SOAP solutions.
• Gathering requirements and converting BRD's into technical requirements. Created design patterns & implementation plans for Service Now enhancements.
• Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for Service Now platform.
• Development and customization of various modules in Service Now to fulfill the client ongoing IT Services.
• Expertise evaluating the performance of SQL statements and PL/SQL modules.
• Good skills in Data Warehouse design, Dimensional Data modeling, Star Schema/Snowflake modeling, Physical & logical data modeling.
• Good Independent/team working skills and experiences, excellent communication skills wif very good customer handling capabilities.
• Demonstrated ability to manage and direct internal/external clients around all key technical decisions during project delivery and project work of advanced Service Now development.
• Experience driving complex product development initiatives from concept through release
• Passion for learning and rapid iteration.
• Able to handle different projects concurrently and Lead experience.
• Technical support to the team, reviews of deliverables, communication wif offshore team, track all the deliverables and to impart on job training to the team.
• Knowledge and experience wif report delivery methodologies, analytic modeling, and data visualizations for Key Performance Indicator, scorecards, and process flows.

TECHNICAL SKILLS

ITSM Tools: Service-Now, ITSM Suite, HP Service Manager, HP Asset Manager

Programming Languages: Java, C, C#, HTML, XML, JavaScript, SQL

J2EE: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS

Scripting Libraries: JQuery, Java Script, Apache Jelly, Angular, Knockout

Databases: SQL Server 2012, Oracle 11g

Web Technologies: HTML 5, CSS, ASP.NET, Web Services, WCF, MVC, REST Web API

Application Servers: IIS 6, Apache Tomcat, Weblogic

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Senior ServiceNow Developer/Admin

Responsibilities:

• Communicating wif end users, identifying their difficulties and changing the applications as per their requirements.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations dat require modification of UI Pages/Macros.
• Experience wif jellyscripting in serviceNow.
• Designed Workflows, along wif standard Workflow templates which can be reused.
• Strong noledge of the server side scripting Business rules and Script Includes.
• Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.
• Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Planning and coordinating the execution of Implementation along wif Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Implementation of Software and Change Management, ServiceNow Change Management.
• Implementation of changes to improve automation and efficiencies in ServiceNow.
• Manage ITIL Processes monitoring overall system performance using the System Performance and System
• Diagnostic dashboards. Integrating ServiceNow wif other systems and customization.
• Technical implementation of various ServiceNow modules such as Change Management, Incident
• Management, Problem Management, Service Catalog, Configuration Management.
• Managed all Change Management Information (ServiceNow).
• Managing ServiceNow (Change Management) ITIL Automate and standardize business processes for all
• Go-Lives. Consolidating all global IT to a single system of record.
• Involved in daily, weekly and monthly meetings wif client on the work progress and discussions on the upcoming work.
• Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.

Environment: CMS Designing & Development, Script Include, Java Script, Boot Strap, Client Scripting, Jelly Scripting, Service Catalog Workflows

Confidential, MN

ServiceNow Developer

Responsibilities:

• Hands on experience working on SaaS (Software as a Service) based tools (ServiceNow), wif focus on implementing ITIL processes.
• A ServiceNow master wif experience on actualizing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management wif far reaching learning on Content Management System.
• Made a great deal of custom scripts/UI arrangements additionally wif a considerable measure of abnormal state customizations like joining a custom occasion and DOM-infusion wif Jquery and Prototype.
• Utilized JDBC and ODBC of Data Sources for setting up the arrangement database in ServiceNow.
• Setting up Configuration Management sans preparation characterizing the CI classes and their connections.
• Worked broadly on LDAP reconciliations. Great comprehension of Integration wif these mixed bags of conventions: SOAP, JDBC, and ODBC.
• Made numerous standard work processes which are being re-utilized and engendered and took care of numerous custom occasions.
• Awesome involvement in the improvement and customization of Service Catalog Items and Workflows.
• Experienced in the SDLC, sending new applications/modules and controlled code movement from non- creation to generation environment.
• Made end-end sites wif a ton of Themes and Content Layouts utilizing CSS dat can be re-utilized as a part of ServiceNow.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7\

Confidential, Irving, TX

ServiceNow Developer

Responsibilities:

• Actively Involved in End User Portal design, and also the ongoing support and maintenance using CMS application Service Now.
• Service Catalog design and workflow design based on the approval and fulfillment process.
• This is end-to-end development of the catalog which includes requirement analysis, catalog form design, workflow design along wif the dedicated catalog home page using CMS.
• Implementation of bootstrap framework in the End User Portal to make it interactive, responsive (java script+ HTML + CSS).
• Extensive use of the Dynamic Content Block in the End User Portal using jelly script.
• Involved in the development of the Portal Pages, Home Page, home Page administration and layout design.
• Widget creation and use of gadget for the custom display block.
• Created UI page and UI Macro by using jelly.
• Involved in CMS page layout design, by using the HTML DIV based layout, drop zone creation along wif JQUERY and CSS.
• Style sheet creation for the UI page, Dynamic Content and CMS page.
• More customized and more user friendly Search Box for Service Catalog, using the bootstrap, dynamic content (Jelly).
• Involved in number of IT Dashboard Creation, Report Creation and Gauge Creation.
• Involved in design of the Knowledge Management Portal.
• Using the best practice for migrating the customization from one instance to another which include creation of update set, preview, commit of update sets and merge operation.
• Report Creation for SLA for Incident, catalog task based on the severity.
• Using SCRUM methodology for the development and for defect tracking.
• Scheduled Job creation for make the user data update based on HR Management User data.

Confidential, Dallas, TX

Business system analyst

Responsibilities:

• Interacted wif the project team to halp define the business and system Objectives, confirmation of scope, identify constraints.
• Gathered requirements through JAD session wif stakeholders, business partners, and end users.
• Strong noledge writing SQL for Data analyzing and Used TOAD IDE.
• Interacted wif team leaders to identify and analyze the given information, procedures and decision flows.
• Extensively used brainstorming sessions to meet wif the stakeholders and generate innovative ideas.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Worked wif system analysts to create application's functional and non-functional requirement document using Rational Requisite Pro.
• Used UML extensively to specify, construct and document the software system using Rational Rose.
• Rational Requisite Pro was used to developed traceability matrices.
• Writing test case and contributed to manual testing.
• Assisted in conducting customer acceptance testing.
• Coordinated participation and sign-off of various business partners and customers.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked wif systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Developed & executed several Optimized queries in SQL on this data.
• Involved in /EDI transactions Analysis, Design, Implementation and Documentation.
• Reviewed in preparing the Test Scenarios for Health Care Claim Payment/Advice.
• Maintained Requirement Traceability Matrix (RTM).
• Use Case development using modeling tool MS Visio.
• Developed queries using SQL to automate the weekly and monthly "Meds Update Reports".
• Maintained documents for change request and implemented procedures for testing changes.

Environment: Service Now, JavaScript, HTML 5, Windows7

Confidential, FL

Jr PL/SQL Developer

Responsibilities:

• Created PL/SQL Stored Procedures, Functions, Triggers and Packages to transfer the data from the intermediary database to the main database using DB Links.
• Designed and developed Risk engine rules to accept inputs and validate the input through defined set of rules and generate the output using PL/SQL procedures.
• Created automated jobs using UNIX Shell scripts to run all the Sql files in a directory by invoking SQL *Plus.
• Extensively used Cursors, User-defined Object types, Records, and Tables in PL/SQL Programming for generating worksheets.
• Created Views, Materialized Views and Indexes for better performance of summary tables, Autonomous Transactions, Coding Dynamic SQL Statements.
• Created PLSQL infrastructure for Debugging and Error Handling using stored procedures and Functions in packages.
• Created UNIX shell scripts for Encrypting and Decrypting data files.
• Worked wif DBA to implement compression on Database tables.
• Worked wif DBA to set up Oracle Streams dat streams data from OLTP to DWH database.
• Monitoring Autosys jobs in QA, DEV and production.
• Implemented Interval range and Hash partitions to halp improve the performance of SQL queries.
• Maintaining different versions for DDL extract of schemas and applications files (version control) using Tortoise SVN.
• Used Exception Handling extensively to debug and display the error messages in the application.
• Perform data modeling and create/maintain and modify complex database triggers and data migration scripts.
• Used SQL*LOADER and External tables to upload data into the tables.
• Worked on Power Exchange to create Mappings, workflows dat loads the data from Flat files coming from source system to Oracle database.
• Monitored Informatica work flows using Informatica work flow monitor.
• Involved in Implementation and end user training.
• Worked on production support, and receive production calls, and working on trouble reports which are received from clients.