SUMMARY

• Overall 7.5 years of experience in IT industry in Web and Windows application development
• Having 5.5 years’ experience in Salesforce.com CRM, Force.com platform using Visual force, Triggers and Apex as Developer and Administrator
• Experience in Requirement Capturing from client, Designing, Development, Testing and Deploying Salesforce applications
• Extensive experience in Product Development Life Cycle
• Adopted new and emerging technologies to provide solutions to client needs.
• Expertise in Salesforce.com CRM SFA, Force.com, Apex Classes, Apex triggers, Visual force, Force.com API, SOQL and SOSL and Integration.
• Experience in customizing standard objects, creating Roles & profiles and configured the permissions based on the organizational hierarchy.
• Designed Custom Formula Fields, Validation Rules, Field Dependencies, Workflows, Approval Processes, Page layouts and Search layout.
• Experience on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language, Visual Force
• Expert level skills in OOPS and Apex, Visual Force programming
• Experience in data migration from Legacy Systems using Apex Data Loader / Import wizard
• Experience in Batch Processing (Batch Apex) with scheduling (Manual & Automated)
• Developed SFDCCustomized Reports and Dashboards
• Expert in RDBMS technologies (Oracle, SQL Server) in SQL and PL/SQL
• Working experience on MVC pattern & Agile Methodology (SCRUM) Development.
• Having good knowledge on SDLC process and Testing Life Cycle (STLC)
• Having good communication and interpersonal skills

TECHNICAL SKILLS

Sales Force Technologies: Sales Force CRM, Apex Language, Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Reports and Dash Boards, Custom Objects

Languages: Apex, C, C++, Java, UML,SQL

Web: HTML, XML, Java Script, WSDL

Databases: MS SQL Server 2000/2005, PL/SQL,Oracle 9i,MS Access, and MySQL

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Reading, PA

Sales force admin/developer

RESPONSIBILITIES:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administered Sales force CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Responsible for performing administrative functions in Sales Force CRM such as create/modify pick lists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created various Batch jobs and time based workflows to update the data regularly.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources withthe support of Sales force CRM.
• Extracted the sales force CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
• Provided user support and bug fixing activities as per the SLA.
• Co-ordinated and worked with offshore team and other client teams to resolve production issues
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Confidential, Miami, FL

Sales force admin/developer

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Intensely worked with Apex, S-Controls, Triggers, API integration.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked with the Team to know the Service Max field service by delivering cutting edge health plans.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in the development of Order Management system in NetSuite.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers

Confidential, ROCKVILLE, MD

Salesforce admin

RESPONSIBILITIES:

• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, Cases, Orders, Products, Price books, Territories, Chatter, Reports and Dashboards.
• Refracted the Work Item Logic in Consulting Application and wrote test classes for functional testing and code coverage.
• Worked on Maintenance Stuff for the Client connect Application (Lead Management) and also in converting Notes Application toforce.comapplications.
• Worked as Deployment Lead for all Production Deployment at the end of Iteration.
• Designed, and developed the Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Wrote SOQL, SOSL and SQL statements within custom controllers, extensions and triggers.
• Used the Debug Log and System Log Console to catch exceptions.
• Worked with exceptional handling and displaying custom error message for effective end user interactive experience using visual force pages.
• Created custom components to be used in Visualforce pages and Visualforce email templates.
• Wrote Test Classes for every written code using Assertions which helps for code coverage and Functional Testing.
• Created Ajax Components for building custom animations required in Visualforce pages using different scripting codes like CSS etc.
• Worked on Bulk Triggers, Nested Queries and Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visual force Pages.

Confidential

JR Sales force admin/developer

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Intensely worked with Apex, S-Controls, Triggers, API integration.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential

JAVA DEVELOPER

RESPONSIBILITIES:

• Developed a new subsystem for Design Performance Management System for Electronic stability program.
• Developed functional specifications of TRW electronic braking system.
• Lead Author, ‘Conceptual modeling of complex systems via Object Process Methodology’ SAE Paper, SAE World Congress 2009, Research paper published in 2009 SAE International Research Journal for Electrical Systems.
• JAVA software technologies used in the projects J2EE, SOAP, Spring, JDK 6.0, XML, UML
• Part of development team of 3 programmers in designing, developing and delivering an Oracle/Java application for design requirements and engineering data was collected via user input.
• Analyzed and built design method for core design group which allowed faster processing of fluid pressure that contributed $3.2 savings per unit overall which increased company profits by approximately $1.8 million/year.

Environment: Java, J2EE, SOAP, spring, JDK 6.0, XML, UML