SUMMARY

• Technical Architect with Hands on APEX Coding Knowledge in Salesforce / Force.com Platform.
• Strong technical and functional CRM / Call Center experience in planning, designing, administration and customization of Salesforce.com implementations for Enterprises.
• 10 Years of overall IT Experience and 5 years as Salesforce / Force.com Consultant.
• Ability to handle multiple projects and teams - onsite and offshore
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Self-motivated, creative, innovative, hard-working, flexible and result-oriented personality.
• Conceptualized new applications and databases based on teh customer / organizational needs.
• TEMPHas excellent knowledge about Change Management, Release Planning, Code Deployment and Roll Back Strategies
• Writing scripts, scheduled jobs to automate processes and to monitor other jobs
• Code walk-through and code reviews to ensure teh overall system quality
• Worked in validated and non-validated environments, enforced compliance at various levels and addressed security issues
• Worked with Global customers, addressing customers needs and provide prompt support
• Worked in disaster recovery situations. Recovered refreshed Sandbox, Rolled back changes and rescued databases from SQL Injection Attacks.
• Excellent Communication, Documentation and Presentation skills

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, AJAX, Salesforce SFA, Salesforce CRM, Salesforce Sites, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Web Services, Workflow & Approvals, Social Media and Chatter, Analytic Snapshots, Case Management Automation and various APIs.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script,, WCF, Silverlight, LINQ, SQL., UML, HTML,XML, XHTML, DHTML

Tools: Visual Studio 2008/2005/2003 , SQL Query Analyzer, SQL Profiler, FrontPage, Adobe Photoshop, Dreamweaver, MS Project, MS Office, Visio, Adobe Acrobat Pro, Adobe Flex Builder.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Salesforce Technical Architect and Lead Developer

Responsibilities:

• Interacted with Product, Sales and Order processing teams for gathering teh requirements.
• Created teh Technical Specification documents.
• Created teh data structure and planned teh security for various profiles.
• Created business rules to ensure teh data integrity and built teh approval processes.
• Created triggers and classes to automate teh Opportunity and Quote integration process.
• Created Visual Force Pages to override teh standard functionality of Edit and Delete buttons.
• Customized profiles and implemented Object and field level security to hide / restrict data access.
• Enabled territories for better forecasting.
• Provided technical assistance and guided teh developers in teh team.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed multiple Custom Objects to teh needs of teh project.
• Implemented multiple discounts and finance charge calculations on teh Opportunity.
• Provided teh sales teams teh option of generating multiple quotes and automated teh Quote acceptance process.
• Used multiple sandboxes for development of various components of teh project. Deployed teh code to teh UAT Environment for testing.
• Built teh deployment planning document and did teh production migration.
• Created a custom order object to teh extensive order processing needs of teh business.
• Integrated teh Salesforce Order with NetSuite Order.
• Built teh Quote templates.
• Helped teh Product managers to define teh products and cleaning up teh data.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, NetSuite, Boomi Integration and Web Services.

Confidential, Malvern, PA

Salesforce Architect, Solution Designer and Developer

Responsibilities:

• Interacted with various business user groups for gathering teh requirements for SalesForce implementation and documented teh Business and Software Requirements.
• Managed security settings of teh users.
• Created business rules to ensure teh data integrity of teh alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override teh standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of teh weekly and major alignment.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted with Business Team on day to day basis to translate teh business requirement into functional requirements.
• Designed, and deployed teh Custom objects, Entity-Relationship data model, validation rules on teh objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to teh needs of teh application.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of teh reps.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Heads’s an overview of teh reps monthly performance.
• Writing customized SOQL queries to extract teh data pertaining to teh calls made by teh reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential, Parsippany, NJ

SFDC Business Analyst, Architect and Developer

Responsibilities:

• Customer portal is an invitation only site accessible on public Internet domain
• Social Networking - with features such as each member following another member, one-to-one messaging, user wall, comments on teh wall
• Groups - Public and Private groups with several administrative options, comments and discussions
• Blogs - Members can start a Blog and anyone else can post comments
• Events - Members can create an Event and invite anyone in teh community with options and features including displaying teh guest list, RSVP management, comments etc.
• Email and Portal Notifications - Users can customize teh notification settings
• Administrative Controls - A new Group, Blog or an Event must be approved by teh Administrator before it goes live
• Adding Pages, Links and Content
• Displaying Latest Activity - members can see teh latest activity and notifications based on their personal preferences
• Administrative Module - One or more administrators can manage teh portal and users with minimum effort

Confidential, Wilmington, DE

Sr. Salesforce Business and Technical Consultant

Responsibilities:

• Integrated Salesforce.com with an Oracle based legacy system using Web Services and SOAP requests.
• Data and file attachments were required to sent from teh Force.com org to Oracle based system. This task was complex as there were many governor limits. Needed to use Batch Jobs.
• Salesforce Chatter, Chatter Data Model and Chatter API related Tasks:
• There was a need to export all chatter files from one salesforce organization and import them back to another organization to related records. This includes teh private files and comments in chatter. There are more TEMPthan 1000 files dat need to export and import. This was done with Salesforce API with a Dot Net application written in C#.
• Looking for certain words, phrases in teh Chatter feeds. This was done with a Scheduled job dat checks teh feeds in regular intervals.
• Adding a Chatter FeedItem on a certain Salesforce action / activity. This was implemented using Salesforce Triggers.

Confidential, Malvern, PA

Salesforce Developer and Architect

Responsibilities:

• Understanding teh business requirements and mapping them to teh Salesforce
• Designing teh solution and leading teh Implementation efforts
• Development using APEX Code and Visual force pages
• Writing customized lead assignment logic using APEX Class and Triggers
• Customization of various objects and page layouts
• Test coverage and test method writing
• Deployment from Sandbox to Production

Environment: SFDC platform, Apex Language, Visual Force Pages and Components, Apex Data Loader, Reports and Dashboards, Web 2 Lead Forms, Custom Objects and Tabs, Email Services, Eclipse IDE.