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I.t. Manager Resume

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PROFESSIONAL SUMMARY:

  • IT professional with 23+ years of Information Technology experience who provides top - notch service, sets high standards, and exceeds expectations.
  • Data Center Management experience. (H/W, S/W and O.S. - Windows, Unix and Linux)
  • Nineteen years of engineering systems support and maintenance including managing a group of 6 Administrators.
  • Highly motivated, dependable troubleshooter and problem-solver.
  • Customer-focused performer who is committed to quality in every task - from personal interaction with coworkers and users to high level of service provided to company/customer.
  • Valued contributor who performs confidently and effectively under pressure and thrives on challenge.

TECHNICAL SUMMARY:

Languages/Tools: Microsoft Office 2000/XP/2003, McAfee and AVG Antivirus, NetBackup 5.1, Veritas Backup Exec, Netvault 8.5, NetApp Enterprise, rsync mirroring application, FaxSys 4.9, VNC, Radmin, PC Anywhere, TCP/IP, NIS, LeachFTP.

Application Support: CATIA V4 and V5, Right Hemisphere, UG, ProE, Alias, Hypermesh, SolidWorks, AutoCad, Intuit Track-It Help Desk software, Ascent workstation software, WorkNC, ICEM Surf.

Environment: s Windows NT 4.0/2000/2003 Servers, Windows NT/2000/XP/Win 7, VMWare ESX Server 3.5 and Workstation, Active Directory, HP/Compaq Proliant series servers, Dell Servers, IBM xSeries, IBM AIX, HP-UX 10.2 and 11.0, SGI IRIX, Linux Redhat & CENTOS, StorageTek L80 Tape Library, SUN NAS 5220.

PROFESSIONAL EXPERIENCE:

Confidential

I.T. Manager

Responsibilities:

  • Support Server room operations by recommending, installing, upgrading, and troubleshooting all servers (Windows, UNIX, Linux, VMWare, Hyper-V), Desktop PC’s, Scanners and printers.
  • Retained server data by backing up with NetVault software.
  • Maintain all server backup policies.
  • Handle administration of day-to-day plus long-term infrastructure projects.
  • Handle system access requests involving additions, changes, and deletions of user IDs for Windows NT/2000, 2003, Win 7, UNIX servers
  • Administer Inter-Tel phone system
  • Administer WinDSX security system

Confidential

Consultant

Responsibilities:

  • Contracted to install and configure a security system (Server 2003 and cameras).
  • Contracted to install Linux (VM) server for a Documentum Dev. Environment.
  • Contracted to help in a data center move.

Confidential

Consultant

Responsibilities:

  • Contracted to support a PC roll-out of 500 Desktops / Laptops for a Detroit Law firm.
  • Updated BIOS
  • Staged and deployed Laptop and Desktop P.C.’s for Pilot and production roll-out.

Confidential

Senior Operations Manager

Responsibilities:

  • Supported Data Center operations by recommending, installing, upgrading, and troubleshooting all servers (Windows, UNIX, Linux, VMWare), Desktop PC’s, Scanners and printers.
  • Virtualized older servers (P2V) into VMware ESX Ver. 3.5 environment.
  • Retained server data by backing up with NetBackup software.
  • Maintained all Data Center backup policies.
  • Handled administration of day-to-day plus long-term infrastructure projects for the Digital Imaging and Document management group.
  • Handled system access requests involving additions, changes, and deletions of user IDs for Windows NT/2000, UNIX and Linx servers.

Systems Manager

Confidential

Responsibilities:

  • Supported operations for MSX Internationals Graphics Illustrations group consisting of 28 Windows XP workstations, Network Appliance storage device (NAS), NIS, AD Domain and customer communications.
  • Supported internal company environment by recommending, installing, upgrading, and troubleshooting all Windows XP servers, UNIX Workstations (including DNS and NIS).
  • Maintained Workstation performance by tuning and updating operating systems.
  • Retained server data by backing up with NetBackup software.
  • Handled system access requests involving additions, changes, and deletions of user IDs for Windows XP/2000, UNIX servers and Network Appliance CIFS access.
  • Functioned as first level technical support for desktop applications.

Confidential

CAD/CAE/PDM Systems Manager

Responsibilities:

  • Managed a staff of 6 System Administrators that supported CATIA V4 and V5, UG, Pro-Engineering, Alias and FEA applications.
  • Hardware installation and support for UNIX and Windows based Operating systems.
  • Maintained workstation performance by tuning and updating operating system.
  • Retained server data by backing up with NetBackup software.
  • Handled system access requests involving additions, changes, and deletions of user IDs for Windows XP/2000, UNIX servers and Network Appliance CIFS access.
  • Supported external customer communications.

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