SUMMARY:

• Confidential Technical Architect with a proven track record of helping companies of all sizes and industries translate even the most complex business requirements into fast, scalable, and rich technical solutions leveraging the Confidential platform.
• 5+ years, expert - level mastery
• Confidential Development (Apex, Visualforce, SOQL, SOSL, SOAP API, REST API, Metadata API, ANT Migration Tool)
• Salesforce Application Design / Architecture
• Salesforce Administration
• Web Application Development (HTML, HTML5, CSS, Javascript, jQuery)

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Architect / Developer

Responsibilities:

• Migrated a global R&D / Marketing process used to forecast sales of newly developed steam turbine components to power generation facilities onto the Confidential platform.
• Worked directly with business representatives across multiple functional groups to gather requirements.
• Utilized Apex Custom Controllers, Visualforce, and jQuery to develop rich user interfaces, streamlining data entry and reporting while supporting the application’s complex data model.

Confidential

Salesforce Architect / Developer

Responsibilities:

• Suite of applications integrating Salesforce with the Vindicia online billing platform.
• Application integrating Salesforce with the Emma Email Marketing Platform.
• Native Confidential vehicle inventory management application.
• Allows sales managers to set quotes based on analysis of past sales person / territory performance.
• Single sign-on application integrating Salesforce with the ConnectLeader sales automation platform.
• HIPAA compliant facility application tracking system.
• Construction site management application with accompanying mobile-optimized user interface.

Confidential

Salesforce Architect / Developer

Responsibilities:

• Responsible for design, implementation, and maintenance of Confidential applications to meet the needs of the bank’s mortgage lending division.
• Created and maintained extensive technical design documentation for every project.
• Developed highly customized user interfaces for the National Mortgage Outreach program using jQuery, jQuery UI, Visualforce, and JavaScript Remoting.
• Developed a Visualforce Customer Portal interface to allow borrowers to upload relevant loan documents to Salesforce, which were then uploaded to the bank’s document repository via an asynchronous web service callout.

Confidential

Salesforce Architect / Developer / Consultant

Responsibilities:

• Worked daily with clients of all Salesforce skill levels to translate complex business requirements into technical solutions.
• Launched an AppExchange app, “Columns for Chatter”, a Pinterest-style interface for Salesforce Confidential with the ability to pin images and links to other sites using Visualforce, JavaScript Remoting, and jQuery.
• Developed a News Reader app for Salesforce that parses Google Alert results into objects to allow internal collaboration via Confidential using Apex email services, Visualforce, JavaScript Remoting, and jQuery UI.
• Augmented the development staff of several Salesforce consulting groups, serving in the role of Sr. Developer for projects ranging from rich user interface design to intricate system integrations.
• Handled all aspects of initial implementations for several organizations, to include: business process analysis, configuration, custom development, training, and data migration.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Responsible for both the requirements gathering and implementation of customizations to a global implementation of Salesforce.com Unlimited Edition for over 3500 users.
• Interfaced with personnel in Sales and Support Operations to translate complex business requirements into technical solutions.
• Mentored a junior developer new to the Confidential platform, bringing him to the level of proficiency necessary to troubleshoot and update existing customizations.
• Selected to represent the company at Confidential 2011 by presenting in the session, "Creating a Customer-, Physician-, and Patient-Centered Organization", where I demonstrated new customizations to our Customer Portal.
• Completed the following projects using the Confidential platform:
• Developed a Case timeline interface that merged data from various related lists and allowed for sorting, filtering, and emailing a PDF to customers and internal users.
• Designed a completely custom Visualforce Customer Portal interfaceto act as a hub for several different online services utilizing single sign-on.
• Createda Dashboard solution using FusionCharts, a Flash-based chart library, to overcome the limitation of standard dashboards not being available in the Customer Portal.

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Responsible for the day-to-day administration and support of a global implementation of Salesforce.com Unlimited Edition for a Fortune 500 company of 400 users.
• Worked with business representatives from locations in the US, Germany, Australia, and China to translate complex business requirements into technical specifications.
• Conducted regional Salesforce.com usage training sessions for Sales & Marketing personnel
• Worked as part of a team to develop the organization's guidelines for the usage of Salesforce Chatter.
• Completed the following projects using the Confidential platform:
• Developed a toolset to integrate the Spin selling methodology into Opportunities.
• Designed an interface to allow sales development to quickly process Leads and Contacts associated with Campaigns.
• Migrated the legacy Lotus Notes Quotes database into Salesforce.
• Created a tool to manage an internal training program for salespeople.
• Added the ability to survey and suggest records to users as they log in to Salesforce.
• Implemented a sales process-coaching tool to identify the steps necessary to advance Opportunities to the next stage, as well as suggest appropriate marketing materials.

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Responsible for the day-to-day administration and support of Salesforce.com Unlimited Edition for a company of 200 staff consisting of five departments, spanning two office locations.
• Gathered and implemented requirements from both internal and external customers on a daily basis.
• Developed extensive customizations using the Confidential platform.
• Automated and optimized business processes using declarative tools, to include: Custom Objects, Page Layouts, Workflow Rules, Validation Rules, and Approval Processes.
• Integrated with external applicationsusing the Salesforce API and Apex Dataloader, including the Accounting System and the Development Team's Bug Tracking Database.
• Maintained process and technical design documentation.
• Implemented Knowledge Centered Support, an industry proven set of knowledge management best practices, increasing knowledge re-use and reducing new employee on-board time.
• Developed a customer accessible self-help tool using the Salesforce Customer Portal, reducing support costs and improving customer satisfaction.
• Created a quality assurance/publishing process for knowledgebase items using a tool developed on the Confidential platform.