SUMMARY

• Over 8 Years of IT experience that includes over 5 years of experience in Salesforce.com CRM Platform and over 3 years of experience wif Java technologies.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, deployment and maintenance of web - based object oriented enterprise applications.
• Experience in realizing teh business requirements to design on salesforce.com platform by designing teh required entities like custom objects, creating teh relationships/ junction objects like Master-Child, Lookups and Entity relationship data model, Pages, Classes and Interfaces.
• Proficient in performing detailed analysis of business and gathering technical requirements.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud and SFDC Customer Community for All partner portal, customer portal.
• Expertise in customization, Security Access, Data Management (Conversion/loading) in Force.com, Sales, Service cloud.
• Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.
• Worked wif MVC (Model View Controller) design pattern and implemented in Salesforce customizations using subjects, Apex controller classes and Visualforce pages.
• Proficient noledge of Governor limits. Experienced in optimization of existing code in according to teh governor limits.
• Used a number of third party tools in Salesforce.com AppExchange.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Hands on Experience in implementation and customization of Salesforce.com using Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, ApprovalProcess, Validation Rules.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.
• Worked on integrating external websites wif Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in integration of AppExchange application wif Salesforce like QUALTRICS, KAPOST, MARKETO.
• Good understanding of ETL tools such as Informatica, and Apex Data Loader etc.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. Experience in writing SQL and PL/SQL programming wif Visual Studio.
• Extensively worked on web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Skilled in Test Driven Development.
• Worked in strict Agile Development environment.
• Excellent analytical and problem solving skills wif ability to work under pressure and deliver stiff targets.
• Ability to quickly prioritize and take on multiple projects wif good time management skills.
• Proven ability in translation of business specifications to technical specifications and always been an effective team player.

TECHNICAL SKILLS

Salesforce technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, C, SOQL, SOSL, EJB, Hibernate, Struts, spring, Servlets, soap.

Web Technologies: HTML, XML, CSS, JavaScript, JSP, WSDL.

Database: MS SQL Server 2000/05, PL/SQL, RDBMS, Oracle 8i/9i/10g, MSAccess, and MySQL

Platform: Windows, MAC, Linux.

IDE: Eclipse, Visual Studio.

PROFESSIONAL EXPERIENCE

Confidential - Marlborough, MA

Sr. Salesforce Developer

Responsibilities:

• Responsible for writing Apex, Visual force code containing business functions.
• Developed custom pages using Apex, Visualforce and controllers for customized UI of application workflow.
• Worked extensively in customization of Sales and Service cloud console by embedding visual force pages in custom console components, highlight panel and interaction log.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed solutions using Process Builder for automating teh business process.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Involved in querying salesforce tables using SOQL & SOSL queries wif Governor Limit Consideration.
• Involved in writing JavaScript’s to achieve Business logics on Visual Force Pages.
• Designed Process Builder decisions and actions.
• Implemented easy configuration solution using Custom Metadata Types released in spring 2016 Release.
• Implemented Permission Sets, Formula Fields, Validation Rules and Time-Based Workflows to meet teh business requirements.
• Implemented Security sharing rules, field security levels.
• Create inbound web service classes for external systems.
• Involved in making REST API calls for Unit Testing.
• Involved in implementing Apex Batch Classes and Scheduling Jobs.
• Involved in writing ANT Scripts to deploy changes made in sandbox to teh other environments.
• Experience in Data Loader for Data Management in force.com platform.
• Extensively used HTML tags, CSS (Cascading Style Sheets) to maintain uniformity in teh Web pages.
• Involved in creating record types based on organization requirements and for teh ease of business users.
• Involved in Design Documentation and Proof of Concepts.
• Involved in design and development of different views and page layouts for different profiles.
• Creating Email templates, Custom Reports and Dashboards.

Environment: SalesForce.com CRM Application Platform, Sales Cloud, Apex Language, SOQL, SOSL, Visualforce, WSDL, Custom Objects, Tabs, Page Layouts, Qualtrics, Workflows, Approval Processes, Email, Messaging, Dashboards, SOAP, Web Services, Reports, Eclipse.

Confidential - Atlanta, GA

Sr. Salesforce Developer

Responsibilities:

• Worked on Salesforce.com customizations using Apex (Classes, Triggers and Webservices) and Visualforce that consists of several new data integrations.
• Build Community cloud and have used Chatter to get deeper relationships wif customers, employees and provide better service by enabling customers to find information and assist each other online.
• Involved in configuration and maintenance of community cloud customer portal case management for automating business process.
• Experience in streamline business processes by sharing data and files to teh internal and external users and allows them to collaborate in real time, from anywhere.
• Designed and implemented a user friendly Customer Community used to check many features.
• Working experience wif apex visual force remote object concepts by using JavaScript, HTML, CSS.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Solutions Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Involved in Data load operations using Force.com Apex Data Loader.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.Migrated data from external sources.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Reports, Dashboards, Tasks, Audit Trials and Field Level Security.
• Implemented teh Web services through REST in teh Salesforce.com for outbound messaging.
• Performed customizations by creating teh Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps. Customized Tabs for different business user groups and business centers.
• Created Validation Rules, Workflow Rules, Approval Process, Process Builders, Tasks, Email Alerts, Field updates and Outbound messages to manage teh Workflow and Approvals.
• Experience in creating visual workflows to automate business process by building flows using cloud flow designer.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• SOQL and SOSL statements wifin teh custom controllers, extensions and triggers properly to avoid Governor Limits.
• Created components on a record detail and edit pages.
• Designed and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page Layouts, Components, and Visualforce Pages to suit to teh needs of teh application.
• Implemented campaign management application on Salesforce.com using Apex, Visualforce.
• Developed ad-hoc reports as requested by teh user groups and performed analysis on teh data as required.
• Extensively Used Data Loader for Insert, Update, Upsert and bulk import or export of data from Salesforce.com.
• Customized company profile and communication Templates of teh organization as per teh organization requirements.

Environment: SalesForce.com, Force.com, Apex, Visualforce (Pages, Component & Controllers), Data Loader, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, AppExchange, REST, Eclipse, IDE Plug-in, Jira.

Confidential - Atlanta, GA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh Job science to match teh functional needs of teh organization.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Business process and procedure mapped to SFDC service and sales cloud based on business and system analysis.
• Designed, and Implemented teh Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to teh needs of teh application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created custom reports and enhancedSalesforce.comenvironment as per user needs using Apex and Visualforce pages.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.
• Developed custom pages using Apex, Visualforce and controllers for customized UI of application workflow.
• Worked inData Migrationfrom Traditional Applications to Salesforce Using Data LoaderUtility.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Involved in Case Management wif Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications
• Involved in integrating teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com.
• Worked wifSQL, Informatica andcast iron.
• Used teh Force.com explorer to build and test SOQL and SOSL queries.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist teh business team.
• Communicating regularly wif teh SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Visualforce, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, SOAP, Web Services, Reports, Eclipse.

Confidential - Santa Clara, CA

Salesforce Administrator

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, Service cloud.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Designed and deployed teh Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to teh needs of teh application.
• Used SOQL & SOSL for data manipulation needs of teh application by preprocessing records and generating Sets to avoid hitting teh Governor Limits.
• Developed and configured various Reports and Report Folders for different user profiles based on teh organization initiatives.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Extensively Utilized APEX data loader.
• Customized security, role hierarchy, Web- to-Lead, forecasting, multi-currency, products, pricing and many other features of SFDC.
• Day to day support of teh installation as systemadministrator.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential 

Java developer

Responsibilities:

• Identified System Requirements and Developed System Specifications, responsible for high-level design and development of use cases.
• Involved in Significant customer interaction resulting in stronger Customer Relationships.
• Designing Database Connections using JDBC.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed, coded, tested, debugged and deployed JSPs and Servlets for teh input and output forms on teh web browsers
• Created Java Beans accessed from JSPs to transfer data across tiers.
• Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle9i.
• Responsible for designing teh logical and physical database structure for teh Oracle 8i.
• Experience in going through bug queue and assigning bugs to team members, analyzing and fixing bugs, and Filing, following-up, and escalation of bugs.
• Responsible for working wif other developers across teh globe on implementation of common solutions.
• Involved in Unit Testing.

Environment: Tomcat Web Server, JDK1.3, Servlets, JDBC, JSP, Oracle 8i, HTML, DHTML, XML, CSS, Java Script, Windows XP/2000.