SUMMARY

• 9 Years of Siebel experience in teh areas of Application Software Designing, Development, and Implementation Siebel Experience in implementing Multiple full life cycle Siebel Implementations with Siebel CRM 8.0/7.8/7.7
• Experience includes specific to design and implementation on Siebel Tools/ Configuration/ eScript/ WF/ EIM/EAI.
• Worked extensively on Siebel Finance, Siebel CRM, Siebel eCommunication, Siebel Call Center, Siebel eService, Siebel Marketing and Siebel Sales applications
• Expertise in teh functional areas of Account, Contact, Marketing Administration, Partner Administration, Opportunity, Quotation and Order Management,
• Very good Experience in creating, handling and troubleshooting Workflows.
• Worked on Assignment Manager, List Management and Campaign Management, Segment Loads.
• Worked on EIM jobs integrating with teh external system for bulk import of data.
• Extension experience on creating Integration Objects, Data Maps, Web services, Transport Adaptors.
• Has good knowledge on Inbound and Outbound Web Services to combine component - based development and Internet standard protocols dat include HTTP, XML.
• Worked on Administration Runtime Events, Action Sets, Repeating Component Jobs (RCRs), Data Validation Manager (DVM) Concepts, Creation of Inbox Items, Inbox Approval Processes, Broadcast Messages, Administration Data maps, Administration Application Concepts and Personalization Concepts.
• Performed requirements gathering, prepared process flows and Mockups diagrams.
• Created Technical Documents to define Interface between Siebel Application and external applications and led teh efforts.
• Involved in Proof of Concept and Designing teh solution to meet functional requirements.
• Involved in extensive prototyping of teh Siebel application for customer demonstrations.
• Performed Team Lead and Consultant roles.
• Committed team player with multitasking capabilities with an ability to express complex business concepts in technical terms. Excellent interpersonal and human relations skills.
• Strong communication skills, both verbal and written.
• Managed projects in a timely manner, ensuring accuracy and dat deliverables were met.
• Ability to proactively manage workload and identify opportunities for additional contribution.
• Has good knowledge on CTI set up in Siebel and worked on Event Handlers, Commands and Definition file set up.
• Hands on experience in Structural, Functional and Regression testing.

TECHNICAL SKILLS

Siebel Module: Siebel 8.0, 7.8, 7.7

Siebel Solution: Configuration, Upgrade, EAI, Workflow Manager, EIM, Administration

Domain: Sales, Marketing, Call Center, Finance, Siebel Communications

Languages: C,PL/SQL, Shell Scripting

Databases: SQL Server, Oracle

Operating Systems: MS Windows 95/98/XP/2000/NT,UNIX

Tools: & Packages: Toad,Marval,Autosys

PROFESSIONAL EXPERIENCE

Confidential, El Segundo, CA

Tech Lead

Responsibilities:

• Performed complete technical design, development and deployment of full scale Siebel Call center application.
• Assisted Siebel analysts in requirements gathering and developed prototypes.
• Designed and developed web services to retrieve and update teh data in legacy applications, modified Integration objects and developed custom business services to invoke teh web services and implemented security for invoking web services.
• Developed complex scripts to achieve teh business requirements.
• Providing tech support for teh application Performed requirement gathering for integration and customization changes.
• Integrated Siebel Call Center and Siebel Field Service applications with other systems like STMS, Order Management System (OMS), SAP, Commergent using ICAN/cBeyond middleware.
• Extensively used Siebel tools, EAI,Workflow, Business Service, Web Service,VBC, eScript, Data Map & integration
• TEMPEffectively communicated with internal teams to deliver functional requirements like GUI, screen and interface designs
• Worked with teh Siebel development team on Siebel releases to convert teh functional specification to technical specification.
• Created Business Components and Business Objects. Used eScript for business component field validations.
• Develop and manage CTI related set up in Siebel Call Center Application and also debug and fix CTI issues,
• Create new Events, Commands and Call Variables for any CTI related changes and requirements.
• Worked with administrator in adding new columns to existing tables or adding new tables in order to meet teh needs
• Developed VBCs to display teh external data in Siebel application for both payments and claims transactions using business services dat are scripted using eScript
• Worked with Workflows, XML, XSLT, Integration Objects, HTTP, Data Maps and was teh transporting agents to achieve integration

Environment: Siebel 7.7, Oracle 10g.

Confidential, Charlotte, NC

Tech Lead

Responsibilities:

• Worked extensively on Siebel configuration and Siebel EIM
• Performed complete technical design, development and deployment of full scale Siebel Call center application.
• Assisted Siebel analysts in requirements gathering and developed prototypes.
• Designed and developed web services to retrieve and update teh data in legacy applications, modified Integration objects and developed custom business services to invoke teh web services and implemented security for invoking web services.
• Developed complex eScripts to achieve teh business requirements.
• Configuring symbolic urls to access third party applications from Siebel.
• Designed and Configured Workflow processes and Workflow policies for teh automation of teh business tasks.
• Created new Siebel objects under teh UI, BO and DO layers to achieve business functionalities.
• Worked on Workflow, Assignment Manager & Siebel eScript in Applets, BC and Business Services.
• Worked on Siebel Interface with external Application using EBC & Web services.
• Worked on writing various Business Services for teh interface using eScript.
• Responsible to build Internal and External Integration Objects, Data Maps.
• Worked on Siebel Configuration involving teh Data layer and Business layer.
• Worked on Workflow Process for teh interfaces.
• Start of Invalid Applet Web Template Item Mapping Cleanup. This Section reports on converting applets to grid - based layout.
• Changing all teh customization & Reconfiguring views, applets, Screens, BC, BO and Picklist etc.
• Responsible for complete documentation of teh all teh development and involved in end to end testing for all teh developed interfaces.
• Worked on Siebel EIM importing & exporting data from legacy system to Siebel DB through EIM.
• Created CTRL file to load teh data into staging tables.
• Imported teh data into staging and then imported in to EIM tables.
• Configure and optimized teh .ifb files, Created EIM Server task, set teh Configuration parameters, run teh EIM Server tasks

Environment: Windows XP, Siebel 8.0, Oracle 10g

Confidential

Senior Developer

Responsibilities:

• Analysis of Functional Specification Document and development of Design concepts (HLD/DLD).
• Design and development of major enhancements which involved Configuration/Customization involving Siebel eScript & Workflows, Integration, EIM.
• Interact with Client for all phases of Development and Production Support.
• Involved in co-ordination of releases and deployment activities
• Involved in Customizing user interface objects such as Applets, Views and Screens, Business layer objects such as BOs, BCs, and Data Layer Objects such as Tables.
• Involved in Configuration of Joins and Links, MVLs, MVFs as per business requirements.
• Involved in Configuration of Static and Dynamic Picklists, Hierarchical Picklists, Pick Applets, and Toggle Applets, cloning BCs, BC User Properties, Applet User Properties, Administration Data maps, Symbolic URLs, Message Category & Symbolic String Objects.
• Involved in writing BC Server Scripts, Applet Server Scripts, Applet Browser Scripts.
• Involved in Writing Business Services.
• Involved in Configuring Workflows, Runtime Events, RCRs, Workflow Policy programs.
• Involved in Design and Configuration of Data Validation Manager (DVM) Rules to perform business validations.
• Involved in Debugging teh workflows, RCRs and eScripts.
• Worked on Siebel Data Mapping while importing teh data from legacy to Siebel Database using EIM.
• Integrated Siebel Application and Legacy Systems using Enterprise Integration Manager (EIM).
• Worked with Workflows, XML,XSLT, DTDs, Integration Objects, HTTP, Datamaps and web services as teh transporting agents to achieve integration

Environment: Siebel CRM 7.7, Oracle 9i

Confidential

Senior Developer

Responsibilities:

• Project Scope Analysis
• Rudimentary Requirement Gathering
• Proof of Concept and Designing teh solution

Confidential 

Developer

Responsibilities:

• Implementation of Joins, Links, Pick-Lists, Pick Applets to achieve teh client business functionality.
• Creation of Object definitions such as BO’s, BC, Applets, Views, Screens in teh application.
• Implementing Business Requirement through use of eScript and Business Service.
• Defined Assignment Rules for assigning teh SRs to specific Department and team for teh different group products
• Used Vanilla Business Services as well as created Custom Business Services using eScript language.
• Preparation of Technical Specification document.
• Development of complex requirements which involved creation / customization / configuration of Business Objects, Business Components, Business Services, Siebel eScript.
• Worked on Campaign Management, Offers, List Management and Response Management.
• Involved in Development of eMarketing and eService application.
• Worked on Quotation and Order Management Process.
• Configured teh Business object and Data object layers.
• Configured teh Special events like Static and Dynamic Pick lists, Drilldowns, Multi Value Groups (MVGs) and Association Applet.
• Configuring and invoking teh Siebel Workflows.
• Involved in Unit testing and System integration testing

Environment: Siebel CRM 7.8, Oracle 9i