PROFESSIONAL SUMMARY:

• Around 8+ years of professional Software Development Experience with strong Object Oriented Analysis, designing specification and programming technical skills including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Experience working with Sales force sandbox and production environments, Experience working with eclipse IDE and Force.com Plug - in environment.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Excellent knowledge of all the phases of Software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Sound knowledge in sales force Account & Contact Management, Lead and Opportunity asset Management and Case Management.
• Experience in Administration, Configuration, Implementation and support experience with Salesforce platform.
• Experience in Sales Force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience working with Sales force sandbox and production environments.
• Experienced in data migration and integration with databases using Data loader and Informatica Cloud.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Manage and configure Outlook to Sales force chatter, Salesforce Mobile and Siteforce.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Experience in SalesForce Servicemax Cloud, worked on custom Objects -Visual force / Apex & Report development & workflow development.
• Worked on xactly app exchange.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script, Web Services-Axis.
• Sound knowledge in using various database objects like Indexes, Triggers, and Locks etc.
• An effective team player with excellent problem solving and interpersonal skills.
• Experience in documenting improvements and suggestions as part of Gap Analysis to improve the overall efficiency of the project

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Batch Apex Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies: JavaScript, XML, HTML, CSS, SOAP, WSDL, AJAX, Web Services-Axis

Databases: MYSQL, DB2, Oracle10g/9i, SQL Server 2000/2005/2008.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX.

Programming Languages: C, C++, and C #, Java/J2EE, Servlets and PL/SQL.

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Informatica.

PROFESSIONAL EXPERIENCE:

Confidential

SFDC Developer

Responsibilities:

• Involved in development of Work Case Management system (WMS) application in SFDC intended for Case creation, tracking and support.
• Worked with various salesforce.com Standard objects Lead, Account, Contact, Opportunity, Campaign, Cases, and Solutions objects.
• Created Custom objects, Custom fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups for restricting internal users from accessing the data depending on their job responsibilities.
• Developed custom UI using Visual Force components, CSS, HTML tags and used JavaScript for front-end validation.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Created Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Created custom reports to summarize the no. of cases assigned to an agent in Work Case Management System (WMS) application based on the case status and problem type.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Experienced in Agile Scrum deployed environment with incremental and iterative work cycles.
• Implemented the requirements on Force.com IDE Plug-in and Salesforce.com platform using Eclipse.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the applications for various Business/functional requirements.
• Provided reporting and rollout management functions for cloud based services and related security.
• Written SOQL, SOSL query languages necessary for the application in Apex Classes and Triggers.
• Written Apex Test Classes to meet Unit testing before migrating from Developer Sandbox to QA sandbox and Production environment.
• Used the QA Sandbox for testing and deployed the code to the Production instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Triggers to perform the insert, update, upsert and delete events in case and contact objects.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Bedford, TX

Sales force Consultant

Responsibilities

• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed Apex Classes, Triggers and Visual force pages for applying the business logic on Database events.
• Implemented complex requirements using Visualforce and Apex language.
• Implemented the Web-to-Lead functionality for the Marketing Campaign.
• Designed, Implemented and deployed the Custom Objects, Page Layouts, Custom Tabs and Components to suit to the needs of the application.
• Developed Assignment rules to automatically redirect leads to Salesforce and assign leads to different users and queues according to the requirements.
• Assigned Workflows for Lead Conversion, Transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Created multiple Approval Processes using Workflows to approve, reject.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce Enterprise Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Force.com Eclipse Plug-in, Security Controls.

Confidential, Atlanta, GA

Salesforce.com Developer/Administrator

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions and custom objects.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Implemented field level security, Profile and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Deployed SFDC package from one organization to other organization.
• Wrote SOQL statements with in custom controllers.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created Visual Force Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Integrated external java applications with Salesforce using SOAP and Rest web services.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Scheduled Apex Batch jobs for processing large records.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Worked on data migration from databases to SFDC using Data Loader.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (PagesComponents and controllers), SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential, California

Sales force Developer/Administrator

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.
• Good understanding on Roles/Sharing rules/Record Types visibility in the application.
• Integrate Sales force using SOAP and Rest API.
• Integrated Sales force with external Master data using SOAP and REST API.
• Customized the user interface using Visual Force Pages, HTML and JavaScript.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, JavaScript, OHTML, DHTML, XML, Windows XP.