PROFESSIONAL SUMMARY:

• Over 6+ Years of IT Experience in Software Development with strong technical skills including 5+ years in Salesforce.com and force.com platform both as a developer and as administrator and 1+ years of experience in Java J2EE Application Development and Micro services.
• Experience in Apex Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queue able apex and scheduling jobs using apex scheduler.
• Expertise in Visualforce, Apex Database, Apex Triggers and Apex Testing. Designed Visualforce pages with custom controllers and controller extensions to build custom user interfaces for mobile and web apps.
• Experienced usingSalesforceLightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Good work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Expertise in developing client - specific solutions on force.com platform using Controller extensions, Apex, Triggers, Visual Force, S-Controls, SOQL & SOSL etc.
• Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.
• Excelled in working with variousSalesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Created Workflow rules and defined related tasks, Time-triggered tasks, Email alerts and Field updates.
• Have good experience in Field Sets, Custom Labels and Custom Settings.
• Handling data management inclusive of data loading, data translation, data migration using Apex Data Loader.
• Have good knowledge of the functionality Salesforce CPQ.
• Good knowledge on Salesforce CPQ (Configure Price Quote) process. Involved and engaged in creating a quote for customers.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the Apex Controller and Helper functions regularly, making the Component Context aware as per business requirement.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Have hands-on Experience working withSalesforce.com sandbox and production environments and experience in managing full sandbox, Developersandbox and Configuration-only sandbox.
• Extensive experience in integrating Salesforce.com with enterprise applications using REST API and SOAP API.
• Worked with Salesforce AppExchange and Workbench.
• Hands-on experience working on end-to-end implementation, deployment, migration, rollouts and integrations.
• Good understanding of cloud computing services, such as SAAS, PAAS and IAAS.
• Experienced in developing in global and enterprise level environments dealing with multi-currencies, and multiple languages.
• Performed administration activities for SFDC System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Good experience in using Oracle, MS Excel, SQL Server and SQL databases and familiar with stored procedures, triggers and functions using PL/SQL and AJAX.
• Exposure to different types of software development life cycle methodologies including Agile & Scrum methodologies and have experience in using applications like JIRA for issue tracking and project management.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML5, DHTML, CSS3, XML, JavaScript, JQuery and J2EE.
• Adaptable to diverse work environments, technologies and systems.
• Demonstrated ability to complete projects within the established deadlines.

TECHNICAL SKILLS:

SalesforceTechnologies: Salesforce.com, Apex, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Analytic Snapshots, App Exchange and Salesforce CPQ.

SalesforceTools: Eclipse, Force.com Eclipse IDE, Force.com Explorer, Apex Data Loader, Workbench and Force.com Platform (Sandbox and Production).

Other Technologies: C++, Java, Oracle Database 11g, PL/SQL, Linux, UNIX.

Web Technologies: HTML, Java Script, CSS and JQuery.

Operating Systems: Windows Family.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups and gathered the requirements forsalesforce.com CRM implementation.
• Interacted withSalesforce.com technical support team on a regular basis.
• Designed and deployed the custom objects and defined look up and master-detail relationship on the objects. Also, created the junction objects to establish connectivity among objects.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Products, Cases and Opportunity products.
• Designed and Implemented Custom Apps, Custom Tabs, Approval process and Auto-Response rules to suit the need of the organization.
• Designed sharing rules at object, field and record level to provide access for the limited users.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates.
• Created ANT and MAVEN POMs to automate the build process for the new projects and integrated them with third party tools like Sonar, Nexus.
• Created Email templates and Letterheads in HTML and Visual Force.
• Performed Administrative tasks like creating multiple users, roles, public groups and implemented role hierarchies, sharing rules and permissions based on user profile to manage sharing access among specific people.
• Created various Reports, Custom Report types like Tabular, Summary and Matrix, and Dashboards to keep track of Custom and standard objects and configured permissions to reports based on user’s profile.
• Train the end users on the newly developed functionalities and provide support for any issues.
• Used Apex Data types, Variables, Conditional statements, SOSL, SOQL queries to invoke Apex triggers.
• Scheduled retrieval of report data to be used with an Analytical snapshot.
• Performed activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com and checking the accuracy of the data.
• Worked on setup Audit Trail to gather information about client usage.
• Worked with Apex scheduler to invoke Apex classes at regular intervals.
• Move changes and newly developed objects fields, pages, classes and triggers from sandbox to production environment using different methods like Migration tool, Salesforce change sets and Workbench.
• Created Custom Visual force components and attributes to override the existing Standard Components to change the look and feel as per the business requirement.
• Developed Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on IBM Urban code Deploy which is designed to facilitate rapid feedback and continuous delivery.
• Used Force.com developer toolkit and Eclipse IDE including Apex classes, Apex triggers and Visual pages to develop new business requirements.
• Designing Custom user interfaces using Visual force pages along with HTML, CSS and writing custom classes to support the pages in Salesforce.
• Debug Apex using Debug Logs and System Control Logs to catch the Exceptions.
• Created test scenarios on Sandbox environment and used Force.com component development wizard for relocating information between Force.com IDE and Sandbox environments.
• Deployed the code from Dev sandbox to Test and Production Sandbox using change sets.
• Designed various Web Pages in Visual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom Dashboards for manager's home page and gave accessibility to it for authorized people.
• Maintained and administered GIT source code tool.
• Experience in web technologies like JQuery, HTML, CSS, and JavaScript.
• Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.

Environment:Saleforce.com CRM, Force.com platform, Chatter,Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow and Approvals, Security Controls, Reports, Jenkins, GIT, Change sets, Windows, Data Loader.

Confidential, San Diego, CA

Salesforce Operations

Responsibilities:

• Support our users in our Salesforce environment: Sales Cloud and Service Cloud
• Manage user on boarding/off boarding and permissions
• Create and modify Salesforce applications, primarily via the declarative interface (clicks & configurations)
• Assist in Change Management and Testing from sandboxes to Production
• Provide data and analytics support, including Data Integrity activities involving Salesforce, Integrations and Reporting.
• Performs assigned tasks in various functional areas to learn about the solid waste and environmental services industry and business operations.
• Analyzes data and/or potential issues and makes recommendations for potential solutions to management.
• Contributes to departmental goals and identifies improvement growth opportunities while participating in activities in functional areas such as Operations, Finance, Accounting, Maintenance, Sales or Administration.
• Used MAVEN as a dependency management tool to manage all the dependencies that are required.
• Performs analysis of data, information and research.
• Identifies and communicates potential issues related to assigned work.
• Executes and completes specific tasks and project deliverables identified by functional managers within the timeframe of the internship program. Creates documents and correspondence pertaining to project deliverables.
• Performs other job-related duties as assigned or apparent.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Configuration part setup accordingly as per the functional needs such as Fields, Field Sets, Page Layouts, Record Types, Work Flow Rules, Creating/Editing Assignment Rules, Validation Rules, etc.
• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Active participation in Project Management activities such as allocation of Tasks, communicating project status to all the stakeholders in a timely manner, Tracking of Project Progression Status, knowledge transfers and Participate in Client Facing Meetings.
• Worked on various Salesforce objects like Accounts, Opportunities, Products, Reports and Dashboards.
• Designed, and deployed the Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules, Auto-Response Rules, Page Layouts, Components, and Visualforce Pages to suit to the needs of the application.
• Developing Apex Classes, Apex Triggers and Visual Force Pages for various functional needs in the application.
• Monitored software, hardware, and/or middleware updates and utilizing technologies like Bamboo, Ant, MS Build, and Bit bucket.
• Maintaining Test Coverage for all the classes and triggers and supporting deployment activities.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Workflow Rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customizing Batch Apex Classes and Scheduling Jobs as per the requirement.
• Creating and customizing components based on the requirement and making them globally available in the Orgs for various functional needs.
• Implemented Continuous Integration using Jenkins and GIT.
• Ensuring the cases are being created that comes through Web Forms accordingly and being routed to the associated support teams.
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Creating Web Forms based on the stakeholder’s requirement.
• Designed various WebPages in Visualforce for customers to select a variety of services offered by the org and integrate them with The Pricing Team.
• Participating in UAT and interacting with the stakeholders, smoke testing before handing it for testing.
• Finally deploying the changes into production using Change Sets.

Environment:Saleforce.com CRM, Force.com platform, Chatter,Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow and Approvals, Security Controls, Reports, Change sets, Windows, Data Loader.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization
• Creating and usage of Custom Labels, Custom Settings and Field Sets.
• Building the organization's role hierarchy by adding the Roles as per the organization structure and created Custom Profiles to satisfy the organization's hierarchy.
• Worked on Case Management, Escalation Rules, Assignment Rules, and Auto Response Rules.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects. Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support.
• Created various Roles, Profiles and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Worked on Apex Classes and using Controllers and Extensions
• Creating Visual Force Pages based on the requirement.
• Working on Triggers, Batch Apex and Scheduling jobs.
• Creating Custom Objects, Tabs, Custom Fields, Record Types, and Page Layouts according to application requirements.
• Developed severalCustom ReportsandDashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Created Workflow Rules, Approval Process and defining their actions.
• Designed and deployed Validation rules,Approval Processes,Custom tabs and Auto-Responsefor automating business logic.
• Handling data management inclusive of data loading and data migration using Apex Data Loader
• Creating Reports and building Dashboards with various components.
• Customizing page layouts on various standard and custom objects.
• EnabledChatterfor the Organization and to effectively communicate with the users in the Organization.

Environment:Saleforce.com CRM, Chatter,Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow and Approvals, Security Controls, Reports, Change sets, Windows, Data Loader.Project#

Confidential

Software Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Responsible for maintenance and support of HRMS Application.
• Responsible for creation of complex database queries which helps to modify, insert and retrieve the data.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Used JDBC for communicating with the database.
• Developed SQL queries and Procedures using SQL and PL/SQL.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Data Operations are performed using Spring ORM wiring with Hibernate and criteria API for Querying database.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in creation and deployment of Enterprise Application in Jboss server.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.