SUMMARY:

• Confidential has 20 - year experience in Project Development, Enterprise Architecture, system engineering, system design, solution engineering, business proposal management, ITIL, Lean Agile, System Engineering and Acquisition Program, ITIL, Agile certified.
• Confidential has excellent communications skills with ability to adapt to a constantly fast evolving work environment, budget constrain, resource allocation, and to work well with others, independently and in a team, including stakeholders, users and customers’ closed systems and networks.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Provided the consultant services for the multiple, over 25 million dollars in Project Management in Legacy to Current Infrastructure migrations. IT support with ITIL, Agile Scrum methodology and solutions in the areas of system architecture, middleware, hardware, software architect, system design, development, integration & interfacing, network security, network and system vulnerability analysis, internal control document, life cycle testing support, system and network security scanning, training, production and implementation for the US government, and commercial corporate America as a subcontractor.
• Develop and actively engage effectively with both Federal clients, stakeholders and vendors across division/organization with various plan, roadmap and workflows in a business process reengineering engagement with insight in IC and DoD specific missions, processes and target outcomes.
• Assist Project Managers in ensuring the effective tracking and measurements necessary to effectively yield process savings from enhanced technologies/alternate workflows, which holistically aligned with project schedule and budget constrain.
• Ensure project tracking dashboard and scorecard are maintained and communicated in the coordination and completion of contract and schedule deliverables in timely manner.
• Evaluate existing and potential tools and techniques with preparing business processes analysis findings reports, presentations and summary briefings to quantify potential cost saving projects on Return on investment (ROI) risk analysis, as well as initiate, implement, and track effective execution.
• Identifying COST/Open Source software capabilities, developing performance measures in improving, executing the pilots with quantifying potential value of future state business processes diagrams to assess process improvement and to identifying opportunities for value added change and the needs of business processes, and complying with implementation requirements as well as satisfying customer’s mission and needs.
• Experience facilitating workshops/interviews to elicit existing business process and ith MS Office products to include Excel, PowerPoint, VISO, Six Sigma principles, Business Process Modeling Notation, DoD and Intelligence Community collection processes.
• Incident Management, Problem Management, Change Management, Release Management, Asset Management, Service Catalog, Knowledge Management, Benchmarks, Express IT Service Management, Configuration Management, Database
• ServiceWatch Suite (Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, Configuration Management Database; ServiceWatch Insight (Discovery, Event Management, Service Mapping, Configuration Management Database); ServiceWatch Mapping (Discovery, Service Mapping)
• Project Portfolio Management, Demand Management, Resource Management, Application Portfolio Management, Financial Management, Agile Development, Performance Analytics
• Agile Development, APIs and Integration Tools, Developer Program, Developers, Service Portal Designer, Studio, Delegated Development, Workflow, Store
• Security Operations, Governance, Risk, and Compliance
• Customer Service Management, Field Service Management, Knowledge Management
• HR Service Management
• Automated Testing Framework, Configuration Management Database, Connect, Edge Encryption, Intelligent Automation Engine, Knowledge Management, Mobile, Performance Analytics, Reporting, Service Catalog, Service Portal Designer, Subscription Management, Visual Task Boards, Workflow Nonstop Cloud: C2S, AWS
• 5 + years ServiceNow development experience (including some or all of the following: Core ITSM applications, Business Rules, Client Scripts, Custom Apps), .NET development, implementing scripted web services in ServiceNow, ITILv3 Foundations Certification, Systems Administration, Implementation Specialist, Agile Scrum development certified.
• Experience with Tomcat, Rest API, WebLogic, Hibernate, Kofax, Spring Framework, NetBeans, AWS, Java, C#, SQL, jQuery or Prototype libraries, CMDB/Asset integrations in ServiceNow, SAML, Active Directory, LDAP

Confidential

ServiceNow Case Management

Responsibilities:

• Support customers ServiceNow Service Delivery/Case Management and knowledge management supporting the internal organizations of HR, Finance, Facilities, Medical, Logistics, etc. in the development and implementation of ServiceNow capabilities including but not limited to Lean Agile, ITIL processes, service management, asset and configuration management, software asset and contract management.
• Experience in development of ITSM & ITOM modules on implementing end - to-end ITSM solutions like Incident Management, Problem Management, Change Management, Service Catalog, Service Portal, Release Management, Knowledge Management, CMS, CMDB, Event Management and ESS portal.
• 5 + years experience in ServiceNow administration in general support, administration and maintenance of ServiceNow platform and associated applications, monitor health, usage and overall compliance of ServiceNow and its applications.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Configuring and managing Discovery and Orchestration. Coordinate application and platform upgrades.
• Load, manipulate and maintain data between Service-now and other systems.
• Create ServiceNow reports and dashboards
• As a team player, Confidential is flexible working with a variety of personalities and styles.
• He has worked directly with end users to resolve support issues within ServiceNow and closely with ServiceNow functional team, configure and improve core and custom applications. Develop systems integrations and process automation.
• Confidential is responsible for implementation of large and small initiatives and projects from initiation through completion with the secure, enhanced technology specific best feasible practices and standards.
• Confidential has been supporting and collaborating with the various Federal Government Projects and organizations/teams team in an enterprise ServiceNow instance, especially with ServiceNow development and administrative of Service Catalog and eForms (3+ years) with an expert knowledge of ServiceNow toolset and integrations with related closed systems.
• He has worked with stakeholders, product owners, users, functional and deployment resource and providing subject matter expertise technical assessments, written documentation in ITSM and developing an ITSM solution to leverage both proven solution and feasible innovative technology approaches to solve challenging business problems. He has supported and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's strategic goals.
• He has supported and provided the feasible solution architecture to ServiceNow needs, requirements, application, and implementation.
• He has communicated with the customer in non-technical terms, understand their needs, business requirements, and provide suitable solutions.
• He has worked closely with ServiceNow functional team to build requested items and tasks using workflows to manage rules and processes from the customer to the fulfillment teams.
• He has responsible for develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management); Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc.;
• Contribute to the team s efforts to consistently meet the KPIs and goals set by the customer; Work on continuous improvement by sharing experiences and knowledge within the team; Provide quality and consistent service to the customer.
• He is dependable, proactive, and creative oversite with ability to resolve problems independently as well as capable of managing multiple streams of work from pipeline concurrently and within constrain time and schedule.
• He is also dependable in teamwork commitment and environment.

Confidential, VA

Responsibilities:

• Supported Confidential ServiceNow Performance Analytics and ITSM Project within the IT O&M Program that will implement a new ITSM tool and integrate ITIL best practices for Problem, Change, Incident, Asset, and Configuration Management.
• The Confidential ServiceNow Program is also focused on the Operations & Maintenance of IT infrastructure and applications including:
• Service Desk, Network Administration, System/Server Operations, Security Administration, Inventory/Asset Management/Facilities, Device Management, Application O&M, Engineering, and Software Application Development
• As a technical lead, assisted the client in engaging in ITIL Transformation, and has implemented ServiceNow that focuses on the following ServiceNow areas: Problem, Change, Incident, Service Catalog, Discovery, SLAs, as well as Asset, Facilities and Configuration Management. Plan, maintain and enhance the existing configured applications as well as assisting in the implementation/updating/patching of the new ServiceNow features. The maintenance work will be heavy on solution, break/fix, OAM work, via incident/problem/request tickets as ServiceNow development/tier 4 service desk supporting as a core skill to support the break/fix and potential enhancements.
• Strong developing and experience in ServiceNow, ITIL certified, ITSM, and Service Desk COTS tools. Experience with ServiceNow Discovery.
• Leading the technical development of ServiceNow, production management information from ServiceNow, including KPIs and reports. Troubleshooting and maintaining existing configuration. Developing Functional and technical designs for a ServiceNow Solution. Developing custom workflows within ServiceNow. Assisting with the implementation of ServiceNow Discovery. Assist with training from a technical stance as needed

Confidential

Service Management Engineer and Subject Matter Expert (SME)

Responsibilities:

• Confidential service manager and subject matter expert in supporting Confidential tier 4 engineering service management and service management solutions.
• He is also ServiceNow Developer and Administrator that is responsible for the development of - windows server, web tier server, applications server, load balancer server and database server.
• Confidential is also responsible for a day to day administration of the Service Manager and ServiceNow as tier 4 engineering, UAT, Production implementation supporting service management, service center and stakeholders within the agency.

Confidential, Washington, DC

Technical Solutions Architect, SME, SOA Architect

Responsibilities:

• Service Oriented Architecture, SOA Governance, Business Process Management, Enterprise Resource Planning (ERP), Mobile Device Management (MDM) System and Mobile Application Store (MAS)

Confidential, Fort Meade, MD

Sr. System Architect/Technical Solutions Architect

Responsibilities:

• Support Division Technical Director in performing ERF division Service Oriented Architecture (SOA), identify the legacy/”as is” redundancies, gaps, reused, and develop a new automated version of the existing programs/applications including wireless technology.