SUMMARY

• Having 8+ years of IT experience wif 6+ years of experience in Salesforce.com domain as Developer and Administrator.
• Experience in designing, developing, testing, deploying and integrating Salesforce using Apex language, Triggers and VisualForce pages on Force.com platform.
• Good experience in integrating apps associated Sales, Marketing & Service Clouds in conjunction wif standard Salesforce functionalities like configuring Assignment, Escalation, Auto - assignment, Email-to-Lead, Web- to-Case and Web-to-Lead.
• Proficient wif Salesforce data model and customizing Objects, fields, formula fields, rollup summary fields, page layouts, search layouts, custom Tabs, record types, relationships (Lookup., Master-detail & Junction objects), custom reports, dashboards and analytic snapshots.
• Strong development experience wif Salesforce Apex language - Classes, Triggers, Batch, Schedule and Inbound Email Services, SOAP & REST Web Services, Force.com API, VisualForce pages, Components, JavaScript and CSS.
• Experience in implementing Salesforce MVC design pattern by using VisualForceas presentation layer, Apex Standard, Custom, Extensions as controllers for business logic and Standard, Custom objects as Model.
• Hands-on experience wif Salesforce query language - SOQL, SOSL(Relationship, Aggregate queries) and implementing best practices and governor limits by tuning queries.
• Expertise in writing Apex Batch classesin implementing Batchable interface for processing bulk data updates at scheduled intervals usingSchedulable interfaces.
• Strong experience in writing Apex SOAP/REST web services in Salesforce by providing external consumers to access Salesforce data and used Force.comREST API Web services for Outbound calls from Salesforce.
• Proficient in developing Utility and Test classes to create test data required for all test methods and targeted for 90% of code coverage whole orglevel.
• Strong experience in designing and implementing Salesforce best practices for Triggers, Controllers and Web Services by considering Governor Limits.
• Expertise using Eclipse IDE wifForce.com Plug -in, Developer Console, Sublime for developing business logic and manipulating for meta-data from eclipse.
• Proficient wif Administration setup tasks like creating Profiles, Roles, Users, Sharing rules, Communication Templates, Network Security, Single Sign-On and Email Services.
• .Hands-on experience wif declarative programming using Workflow rules, Process Builder, Approval process and action Field update, Email alert, Create tasks and Outbound messaging.
• Experienced in web technologies like HTML, XML and JavaScript. Executed various levels of Unit, Integration, User Acceptance and OperationalAcceptance testing using test cases to prove that system conforms to specifications of business and quality requirements.

TECHNICAL SKILLS

Salesforce: Salesforce, Apex, Visualforce, Triggers, Batch & Schedule classes, Sales Cloud, Service Cloud, Marketing Cloud, DataLoader, CustomLabels, Article Management, VisualFlows, Process Builder, SOQL, SOSL, HTML, Java Script, CSS, jQuery.

Tools: Eclipse, Force.com IDE, Developer Console, Workbench, Data Loader, Demand Tool, Cast Iron studio

Web Technologies: Java, J2EE, Servlet, JSP, spring, HTML5/4, CSS3, JavaScript, jQuery.

Database: Oracle 9i/10g/11g, Microsoft SQL Server 2008 R2, MS Access

Methodologies: Agile, SCRUM and Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Phoenix,AZ

Salesforce Developer/Administrator

Responsibilities:

• Worked as a member of development team responsible for building reusable, configurable applications to support the launch of AmEx’s p-card customer communities.
• Built the Member Community on the Salesforce Customer Communities platform wif a complete custom look and feel to meet the bank’s custom needs and identity.
• AmEx dealt wif large corporate customers wif the help of dis new partner communities. It had set up sites that enable each customer’s employees to register while at the same time feeling that the site is in itself a joint venture between the customer and service provider.
• Worked wif various business user groups for gathering the requirements for CRM implementation. Customized portals for model teams to manage the programs as they go Live.
• Built Salesforce Communities sites to support exchange of ideas, noledge and lessons learned among Innovation center model partner communities.
• Worked on different portals like Self Service Portal, Partner Portal and had good noledge on Customer Portal.
• Involved in implementing change requests in monthly releases.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured users, roles, permissions profiles as per business requirement.
• Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Developed several Visualforce pages to support data collection from various practices.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a complex document-uploading tool wifin a Salesforce Customer Portal that uses Visualforce as the user interface and Content as the document storage.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed workflows, custom settings and other inbuilt functionality. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Developed complex triggers on various standard and custom objects for performing logic in before/after insert, update and delete events and implemented Salesforce best design practices.
• Created and used Email templates in HTML and Visualforce.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Experienced on validating the data using different rules and techniques.(Validation Rules)
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Participate in cross-application integration testing and system testing and worked wif team members in the defect resolution process.
• Worked wif Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods. Developed Enrich UI using AJAX, JavaScript, JQuery, HTML.
• Worked on Web services and XML parsing and mapping the XML string into the object entities. Implement Service Cloud to handle internal & external support .

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, VisualForce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, HP ALM, Informatica, AJAX, JavaScript, JQuery, HTML, CSS,Oracle, JIRA, Rally Windows.

Confidential, Santa clara, CA

Salesforce Developer/Administrator

Responsibilities:

• Interacted wif various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly data sync steps.
• Created profiles and implemented Object and field level security
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted wif Business Team on day-to-day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrating the code to the deployment instance after testing.
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Heads an overview of the reps monthly performance.
• Wrote customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential - Austin, TX

Salesforce Developer

Responsibilities:

• me was involved in all the business requirement gathering session (Scope CRP sessions)
• Did Analysis of all requirements and understood business needs
• Worked on POC as per the analysis session and business requirement
• Was a key participant of the Design CRP session
• Created FDD and Presentation for the Design CRP sessions
• Gave the design presentations to the business and worked in getting the sign off
• Worked on the data modeling of new requests and entities
• Worked wif SaasPMO tool for updating capabilities and mile stones
• Worked wif the Business and resolved all their day to day issues
• Helped the offshore team in all the design, build and testing activities and got the Build CR done successfully.
• Created Build documents for Build CRP sign off
• Reviewed the code before testing
• Created Test cases for SIT
• Uploaded the test cases in ALM
• Done the testing for several teams in HP
• Attended all the Pre UAT sessions to ensure the readiness of the system for UAT
• Helped Business for UAT team for performing their testing
• Gave User training by giving demo of wat is going to release in the implementation
• Technologies Used: APEX, Visual Force, Salesforce.com.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Eclipse3.4,WindowsXP

Confidential 

Salesforce Developer

Responsibilities:

• Understanding SFDC CRM processes to document pre-sale activities at the company based on the business life cycle.
• Coordinated business process review meetings wif multiple teams to establish standardized workflow processes. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Creating dashboards to present the reports according to the user profiles.
• Designed custom objects, tabs, records, and views wifin SFDC to support new workflow processes.
• Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.
• Full Administrative access to Production instances and created and refreshed sandboxes as per the need.
• Developed Triggers on the object wif rules for data synchronization wif the system of record and applying future callouts where applicable and needed.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Developed bulk upload process to create bunch of offers at the same time.
• Customizing the existing Apex classes and Visual Force pages for better performance.
• Developed complex Apex batches to clean up the offers data.
• Providing Support to Day-to-Day issues

Environment: Force.com Platform, Eclipse 3.6, Apex, Visual Force, JavaScript, JQuery, SOAP, RestApi, WSDL, XML, Force.com Data Loader.

Confidential

Junior Software Engineer

Responsibilities:

• Involved in walking through the functional requirements and estimating the effort for delivering these requirements.
• Developed the front-end UI screens and respective business logic for all the modules using spring core and Spring MVC frameworks.
• Unit Testing and delivering a quality piece of code.
• Perform Build and deployment activities by using Maven build.
• Involved in Database schema design, developed stored procedures

Environment: Java 1.6, Spring MVC framework, Spring IoC, Servlets, JSP, JDBC, HTML, CSS, Java Script, Oracle, Shell scripting, Log4j, BugZilla, CVS, Ant Build