SUMMARY

• Experienced in product development from concept to delivery including detailed business requirements, along wif quality and performance benchmarks for testing and validating processes.
• Directly interacted wif customers to elicit requirements (both implicit and implied), developed documentation method to identify conflicting requirements, maintaining versions for traceability.
• Experience wif preparation of required system documentation (RTM, Use Case Template, SRD).
• Elaborated additional requirements using one - on-one/JAD sessions, historical document analysis, business process descriptions, use cases, scenarios and business process analysis.
• Managed requirements through product/project life cycle by maintaining regular interactions wif business stakeholders and development team.
• Wrote test plans and test cases to confirm requirements scope and traceability.
• Hands-on approach in using available tools to develop use case models, flow charts thus accelerating delivery of requirements
• Skilled in communicating and working wif Senior Management, Technical leads and business sponsors, and other team members.
• Experienced in Conflict resolution and mediation.
• Prioritized Change Requests in consultation wif business and communicated to Change Control Board.
• Organized application walk-throughs for internal and external presentations
• Conducted user-training sessions for specialized user groups and provided technical support.
• Experienced in identifying business and testing related risks and escalating to teh appropriate management.

TECHNICAL SKILLS

Business Analysis: MS VISIO, Flowcharts, Cross-functional diagrams (swim lanes)Business Process Modeling/Mapping, Data Flow Diagrams, Business Flow Diagrams Use case models, Low fidelity Wireframe diagrams, and UML diagrams, Sequence Diagram.

Project Management: MS Project, Gantt Charts, and Work Breakdown Structures

Defect Tracking &: Quality Center, Bugzilla, TOAD Data Point, QTP/UFT, Load Runner

Application: MS-Office, VISIO, BMC Remedyforce

SDLC: Agile/Scrum, Spiral, Iterative, Waterfall

Document Repository: SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Sr. Systems Engineer

Responsibilities:

• To work wif multiple systems to ensure functionality.
• Asset Management and helpdesk support.
• Work wif emergency management and public safety software.
• Work wif GPS, GIS, AVL related technologies.
• Systems Integration support and maintenance.
• Coordinate wif teh IT network security team to maintain secure access to various application servers hosted.
• Coordinate wif telecom service providers to maintain secure uplink from teh MDCs’.
• Maintain Mobile Computer system.
• Provide Tier 2 Support as required.
• Consult wif clients to analyze and recommend best IT solutions.
• Develop custom applications dat supply customers wif solutions.
• Installation of MDC and communication equipment in emergency response vehicles.
• Train first responders / users in teh operations of teh MDC using teh new environment.

Confidential

Sr. Business Analyst / Product Owner / Proposal Manager

Responsibilities:

• 100% Ownership of teh Product
• Conceptualization and visualization of teh New Application
• Presenting teh business case to teh Upper Management for financial and resource allocation
• To Schedule, lead and conduct requirement-gathering sessions wif user(s) in groups and individual sessions.
• To conduct JAD sessions wif external stakeholders.
• To create teh Business Requirement Document (BRD).
• To create process flow diagrams.
• To estimate and establish LOE required for Task Order.
• Ensure documentary compliance.
• Ensure CCB sign-off on all Change Requests.
• Prevent Scope Creep.
• Provide Support to create test plans.
• Provide support during User Acceptance Test (UAT) phase.
• Provide active support to create deployment plan.
• To create a post deployment “lessons learned” report.
• Handover to teh Operations and Maintenance Group for Continuity of Operations

Confidential, MD

Sr. Business Analyst

Responsibilities:

• Designed teh tool based on CMMI standards.
• Conducted JAD Sessions, and documented meeting minutes
• Designed User Interface and Website.
• Authored Vision Documents, Process and Product Flowcharts and Functional Requirements Documents.
• Developed and updated Requirements Traceability Matrices.
• Test Strategy, Detailed Test Plans, Test Cases and working wif other Testers and Programmers to resolve bugs.
• Used SVN for source code control.

Environment: ColdFusion, HTML, CSS, JQuery, MS SQL, MS VISIO, Snapping tools, MS Paint, MS-Office 2010, SharePoint, MS Project, BugZilla, SVN.

Confidential

Sr. Business Analyst

Responsibilities:

• Design User Interface and Website.
• Lead requirement elicitation for 508 Compliance
• Author Vision Documents, Process and Product Flowcharts and Functional Requirements Documents
• Develop and update Requirements Traceability Matrices
• Coordinate and schedule wif teh testing, validation and evaluation teams for teh new applications.

Environment: ColdFusion 10, HTML, CSS, JQuery, MS SQL 2008, MS VISIO, Snapping tools, MS Paint, MS-Office 2010, SharePoint, MS Project, BugZilla, SVN.

Confidential

Consultant - Customer Service

Responsibilities:

• Transitioned teh Mobile Data Computer system in use by teh Confidential, MD, from teh old 800 MHz based system to CDMA based system.
• Tested and deployed Electronic Report Writing.
• To migrate teh old front end mobile data computers (around 900 of them) from Windows 98 to Windows XP.
• Worked wif teh key stakeholders in teh Government to identify their requirements for assets and facility management system. Lead a team in a matrix environment dat was responsible for gathering and analyzing teh client’s requirements. Recommending to teh management for migrating asset and facility management data to a more robust application.
• Deploy, Support and maintain around 1000 Mobile Data Computers.
• Asset Management - both Hardware and Software Assets, including History of Both Hardware and Software assets.
• Project co ordination between multiple departments across all shifts.
• Software License Management/Compliance.
• Contract Management.
• Provide Network support for over 1000 Desktop PCs spread over 40 locations.
• Develop quality control methodologies for customer service applications.
• Set up life cycle test case scenarios focusing on developing high quality applications.