OBJECTIVE

• me is seeking for a job in challenging and healthy work environment where me can build a better career, and utilize my skills and knowledge gained over teh last years efficiently for organizational growth.

SUMMARY

• Over 9 years of IT experience in application analysis, design, development and support including 5 years of experience in Salesforce.com CRM and Force.com Platform wif proficiency as a developer and administrator.
• Working as Salesforce Technical lead in teh current project handling an offshore team of 8 members. Worked as Mainframe Technical Onsite lead for KERMIT application.
• Trained internally at CSC on Salesforce CRM application, Force.com Cloud based app builder platform
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events
• Proficient in SFDC Development in implementing Apex classes, Triggers, Test Methods, Visual Force Pages, Controllers & Controller Extensions, Force.com IDE, SOQL and SOSL
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex
• Experience in integration of Salesforce.com applications wif other applications wif an emphasis of teh Web Services/XML.
• Experience working wif Salesforce1 mobile app - Customizing Navigational Menu, Mobile cards, Compact Layouts, Global actions, Object specific quick actions.
• Implemented Salesforce1 App Interface customizations, Visual Force pages setup for Salesforce1, Visual Force Custom Actions and Quick Action Calls from API.
• Proficient in Data Migration from Legacy systems to Salesforce using Import Wizard and Data Loader Utility
• Experience in writing test classes and test methods to ensure maximum code coverage in production instance.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language
• Experience in Apex coding to implement teh complex business logic wif in teh Governor Limits enforced by Salesforce.
• Have end-to-end knowledge on Agile Methodology, worked wif Scrum Masters, IM PMs on requirements.
• 3+ years of Mainframe technical experience and expert level experience in SORT/ICETOOL
• Good working experience wif various Mainframe tools - Zeke (Scheduling), CHGMAN (Version control tool), File Aid (File Edit tool), INFOPAC (Report Archival tool), NDM/FTP (file transmission tools)
• Experienced in handling enterprise tools - JIRA (Request handling tool), INFRA (Support requests logging tool), CONFLUENCE (Wiki tool)
• Experience in working wif a Vendor package - INFOR E series, to customize teh package to Confidential ’s application needs and demands. Also includes coordinating wif teh support group and installing version updates
• Worked wif Onsite-Offshore model, to TEMPeffectively support teh application and optimally manage enhancements and projects resulting from work handshake model
• Experience in Software Development Life Cycle - SDLC (Analysis, Design, Development and Testing)
• Served as Subject Matter Expert in teh Confidential account until July 2011
• Experience in Coordination and communication wif teh
• Business teams during requirements gathering, clarifications
• Technical/Project teams during project/Release implementation
• User group/ Management teams for task/project reporting
• Good team player and demonstrated excellent Analytical and problem solving skills in teh course of work. Have good communication and coordination skills

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com, Force.com, Apex Languages, Apex Classes/Controllers, Apex Triggers/Callouts, Visual Force Pages/Components, Work flow rules, Visual Work Flow, Process Builder, Salesforce1, Approval Flows, Import Wizard, Data Loader, SOQL & SOSL, Reporting & Dashboard Services, Email Services, Apex Exchange, SOAP API Web Services, Sandbox Testing, Deployment activities, Sandbox template design, Apex Scheduler

Languages: Cobol, PL/me, Information Expert, C, C++, Java, SQL

Web Technologies: JavaScript, HTML, XML

IDE: Extra Attachmate, Quick 3270, Eclipse, Force.com

Databases: DB2, VSAM, SQL Server 2005/2008

Tools: Salesforce.com, App Exchange Data Loader, ZEKE, CHGMAN, File Aid, INFOPAC, NDM, INFRA, JIRA, CONFLUENCE, MQ, SORT/ICETOOL, EZSource Build, EZSource Analyze, Ivory Connect

Operating Systems: Windows XP/7, MAC OS X, MVS Z/OS, Windows Server 2008/2012

Packages: Infor E Series

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin, Developer and Technical Lead

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing.
• Experienced in designing, developing and data modeling of teh application and ensured that they are wifin teh Salesforce governor limits.
• Created Users, Roles, Public groups and implemented Role hierarchies, Sharing rules and Record level permissions to provide shared access among different users.
• Created lookup and master-detail relationships on teh objects and created junction objects and various advanced fields like Pick list, Custom Formula, Field Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Designing of Page layouts and applying securities at Page layouts.
• Designing Workflows and Approvals on respective Objects.
• Development of visual force pages, triggers and apex classes to customize and leverage teh standard Salesforce.com functionality.
• Implemented various customizations for Salesforce1 app - Navigational Menu, Mobile cards, Compact Layouts, Global actions, Object specific quick actions.
• Worked on Salesforce1 App Interface customizations, Visual Force pages setup for Salesforce1, Visual Force Custom Actions and Quick Action Calls from API.
• Developed Reports, dashboards, and processes to continuously monitor data quality and integrity
• Used SOQL and SOSL wifin Governor Limits for data manipulation needs of teh application using teh platform database objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Used teh Sandbox for testing and migrated teh code to teh deployment instance after testing.
• Designing and development of pages, classes and Triggers to manage GPG, GBM & Regional users SRP’s
• Provided support for ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers

Environment: salesforce.com platform, Force.com IDE, Sales Cloud, Data Loader, Users, Roles & Profiles setup, Security & Permission Sets, Custom Objects, Page Layouts, Validation Rules, Work flow Rules, Approval Flows, Apex Triggers/Callouts, Sandbox Testing, Deployment activities, Reports and Dashboards, SOAP API Web Services, SOQL, SOSL, Visual Force Pages for custom forms, Apex Scheduler, Data Management, App Exchange, Test Methods, Salesforce1 mobile app

Confidential

Salesforce Developer

Responsibilities:

• Creation of Roles, Role hierarchy, sharing rules to restrict record access and profiles to restrict functional user level permissions.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects
• Worked wif groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document
• Creation of custom objects, validation rules and formula fields.
• Created Workflow Rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created Visual Force pages, Apex Triggers, Apex Classes, Test Methods and Workflows
• Creation of Reports and Dashboards.
• Use of latest Salesforce.com features - Dynamic Apex, Batch Apex to re-factor existing code.
• Designed and developed Apex Classes, Controller Classes and Apex Triggers for functional needs in teh application
• Migrated data from .CSV files to SFDC using Data Loader.
• Used Apex unit test methods/classes to verify error free coding
• Integration of SFDC wif client external systems.
• Worked in agile methodology to test package, upgrading in Sandbox Org and deploying in Production Org.

Environment: Salesforce.com platform, Force.com IDE, Data Loader, Custom Objects, Work flow Rules, Approval Flows, Apex Triggers/Callouts, JavaScript, HTML, XML, Reports and Dashboards, SOAP Web Services, SOQL, SOSL, Visual Force Pages/Components/Component Extensions, Sandbox testing

Confidential, Cincinnati, OH 

Mainframe Developer and Onsite Technical Lead

Responsibilities:

• Support KERMIT Payroll application and lead teh discussions on prioritizing and scheduling teh work for teh team offshore.
• Ensure that teh emergency issues are resolved wifin teh written or perceived Service Level Agreements and that all contractual obligations are met or exceeded. Reviewing SLAs on a periodic basis.
• Ensure excellent quality of deliverables, better productivity and efficiency in meeting deadlines for all assignments.
• Converting teh Business requirements into technical Specifications and coordinate teh activities between business team and development team.
• To come up wif High Level Design Document to support teh application enhancements & Projects.
• Coordinate project activities between CSC offshore and onsite teams.
• Work wif business users to gather, analyze teh business requirements and assist wif cost/benefit analysis since he understands staff capabilities and skills.
• Review processes and procedures and recent issues for a continued focus on performance improvement.

Environment: Mainframes, Cobol/PL1 Programming, DB2, VSAM, JCL, DCI Online Screens, ZEKE, CHGMAN, File Aid, INFOPAC, NDM, INFRA, JIRA, CONFLUENCE, MQ, SORT/ICETOOL