SUMMARY

• Over 8+ years of work experience as an IT professional and6 years of work experience in Salesforce CRM and Force.com applications as a Certified Salesforce Administrator and Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
• Proficient in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Involved in a lightning application which works on cases such dat whenever a case TEMPhas been taken by an agent about an issue, resources are provided to agents in dis service cloud.
• Proficient in Configuration, Customization, and Programming with ApexAPI (Controllers & Triggers), Visual force Pages, Visual force Components using up - to-date technology & implementing new instances of Sales force.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Implemented security and sharing rules Confidential object, field and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI and creating Visual Workflows, Salesforce support communities and Chatter groups.
• Working knowledge with Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Strong working Knowledge in MVC Architecture.
• Responsible for creating Reports and Dashboards for Business Users. Good knowledge of standard BPMN Notation.
• Experienced in deploying the AppExchangeapplications and integrating with third party applications.
• Having good experience using Selenium with Cucumber for Test-Drive Development automation.
• Experience in working on Sales Cloud (PartnerPortals) as well as Service Cloud (CustomerPortals). Good knowledge in writing test classes before deploying into production.
• Expertise in web service, Java and Database integration with Teamwork’s.
• Expertise in designing and developing J2EE compliant systems using IDE tools like Eclipse, My Eclipse, RAD, Web logic Workbench and deploying them in application servers like BEA Web logic, IBM Web sphere, JBoss on Windows and UNIX environments.
• Excellent knowledge of relational databases, involved in application development using several RDBMS like IBM DB2, MS SQL Server, Oracle and MySQL.
• Extensive programming experience in Java and J2EE technologies including JSP, EJB, Struts, Servlets, JDBC, JMS, ANT, Log4J, DHTML,XSLT.
• Experience in Web / UI technologies such as HTML5, CSS, JSON, XML, XSLT, AJAX JavaScript libraries such as AngularJs, D3Js
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Expertise in Object Oriented Analysis and Design (OOAD) and Object Oriented Programming (OOP) and Design Patterns.
• Very good understanding of SDLC (Software Development Life Cycle). Involved in various phases like Requirements Analysis, Design, Build and Testing.
• Proficient in developing Unit testing, Integration tests and Container test components with good knowledge on testing frame works and testing methodologies.
• Good insight in to the Health Care & Banking Domains.
• Use Selenium for software testing framework for web applications
• Good Knowledge of NASCO system, used to store enrollment information, processing claims and authorization information for some of our members enrolled.
• Reporting overall project status on weekly and monthly basis to higher management.
• Designed applications in agile, scrum methodologies and test driven development.
• Excellent team Player, quick learner and self-starter with effective communication, motivation and organizational skills combined with attention to details and business process improvements.

TECHNICAL SKILLS

Salesforce Technologies: Force.com, Apex Language, Apex, SOQL, SOSL, Visual force (Pages, Components & Controllers),Workflow & Approvals, Validation Rules & Formulas, Dashboards, Reports, Custom Objects, Force.com IDE, Force.com, Force.com Data Loader.

Operating Systems: Windows Server 2000/ /98/ XP, UNIX, LINUX, AIX

Languages: C, C++, JAVA, VB, C#, JavaScript

Java/J2EE Technologies: Servlets, JSP, EJB, JDBC, JMS

Databases: IBM DB2, Oracle 9i/10g, SQL server 2000/2005/2008, MySQL

Web Technologies: Struts, Swing, ASP, HTML 5, PHP, CSS, JavaScript

Application Servers: WebSphere6.0/7.0, JBoss 3.2.5

IDEs: Force.com IDE, IBM WSAD 4.0/5.0, Net Beans 6.8, MyEclipse5.1

Other Tools: Blue Works Live, Rational Rose, Putty, Fiddler, Harvest, VSS, SoapUI, MS Office 2003/2007

Testing Tools: Selenium and Cucumber.

Web Services API: REST and SOAP

PROFESSIONAL EXPERIENCE

Confidential, Englewood, Colorado

Salesforce Admin/Developer

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Worked with Agile and Scrum methodologies.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Performed mass imports and exports of data and worked with Case Management Functionality
• Created Workflow Rules, Approval Process, Validation Rules
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Involved in querying Sales force tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Integrated Salesforce.com with an external application using Web services API’s like SOAP and REST based web services.
• Used Selenium and Cucumber software’s as testing tool, used to automate ‘Acceptance tests’.
• Selenium gives us the ability to run the same tests using many different browsers, including Internet Explorer, Firefox, Chrome, Safari, and Opera.
• Developed HTML5 for various browsers and resolve all issues on the same. Identified bugs in HTML5 code and fixed them.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Prepared and Execution of test scripts using Selenium.
• Used it to read, extract and load data from Comma Separated Values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP, Java, JQuery, JavaScript.

Confidential, Atlanta, Georgia

Salesforce Developer/Administrator

Responsibilities:

• Primary responsibilities included custom application development and integration.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the StandardSalesforce Objects.
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Developed complete Custom Objects as specified in the scope document.
• Experience in Web / UI technologies such as HTML5, CSS, JSON, XML, XSLT, AJAX JavaScript libraries such as AngularJs, D3Js.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Implemented Salesforce Servicecloudand Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Worked on servicecloudmodule such as web-to-case, Escalation rules, and Assignment rules.
• Created picklists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented Apex Classes&Triggers and linked them to manage the workflows Implemented in the system.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Integrated App with Salesforce.com with using SOAP web services API.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Lexington, KY

Salesforce Developer/Administrator

Responsibilities:

• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller&Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed pdates to implement business logic.
• Worked on force.com sites.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential, Portland, OR

Salesforce Developer/Administrator

Responsibilities:

• Performing the role of SalesForceDeveloper in the organization.
• Interacted with various business user groups forgatheringtherequirements.
• Developed variousCustom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit includingApex ClassesandVisual force pagesto develop custom business logic.
• Worked on various SalesForce.com Standard Objects including Accounts, Contacts, Loads, Opportunities, Reports, Dashboards, Events and Tasks.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Designed various WebPages inVisualForcefor capturing various customer enquiries and Implemented
• Worked withSOQL&SOSLqueries withGovernor Limitationsto manipulate the data from SalesForce.com platform database.
• CreatedCustom Objectsandfieldsfor transactional and contractual information.
• Encrypted sensitive data withEncryption Fieldsfeature.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Worked onUnit testing,for the customizations and developments done during the project.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• Createdworkflowrulesand defined relatedtasks, email alerts,andfield updates.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: SalesForce.com platform, Apex Script, Web services API, Visual Force Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP..

Confidential

Salesforce Developer

Responsibilities:

• Understanding the Merchant online processing, roles and responsibilities of each functional specialization.
• Designing standardized workflows and program business logic in a consistent way so as to sets standards high in quality and easy in maintenance.
• Delivering enhancements to client experience, compliance and credit risk management.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Responsible for using EJB Java Persistence API annotations and Entity Manager to develop Hibernate persistence layer modules.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Designed various WebPages inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisual Force.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Java Developer

Responsibilities:

• Part of the process of analysis, design and development of the application.
• Responsible for creating work model using HTML and JavaScript to understand the flow of the web application and crated class diagram.
• Responsible for developing Spring controller classes, Command classes and configured dispactche-server.xml for Spring (MVC).
• Using ApplicationContext.xml created the dependency Injection for the Action classes using Spring IoC.
• Responsible for achieving object relational mapping by configuring the deployment descriptors in Hibernate.
• Responsible for writing stored procedures, queries using PL/SQL to process the data on MS SQL Server 2008 database.
• Responsible for developing user interfaces using HTML, JSP and Servlets.
• J2EE is used to develop the application based on MVC architecture with halp of Spring (MVC).
• Used Maven build tool for building and deploying the application.
• Created interactive front-end GUI using JavaScript, Jquery, DHTML and Ajax.
• Responsible for using EJB Java Persistence API annotations and Entity Manager to develop Hibernate persistence layer modules.
• Involved in performing regression testing, unit testing and using JUnit.
• Used WSDL and SOAP messages for getting credit card information from third party and used Web Services (JAX-WS) for exchange rate calculations.
• Used SAX and DOM XML parsers for data retrieval.
• Responsible for maintaining source code and project documents by using IBM Rational Clear case as version control tool.

Environment: Java 1.7, HTML, JavaScript, JSP, AJAX, Spring3.0, Hibernate3.0, Web Services, XML, XSD, SOAP-UI, JSTL, UML, Eclipse, MS Visio2010, MS SQL Server 2008, Maven 3.0.4, JUnit, ANT1.7, Rational Clear Case, Linux and Log4J 1.2.