SUMMARY

• Over 8 years of extensive and progressive experience in IT industry with 6 years in Analysis, design, configuring and development of various CRM and web - based applications, which includes Salesforce.com platform, Service cloud, Sales Cloud and Marketing Cloud as Developer and Administrator and Java development.
• Expertize in developing various SFDC implementations covering Sales Cloud and Service Cloud.
• Experienced in Service Cloud, Sales Cloud, and Collaboration Cloud for all partner portal, customer portal.
• Experience in implementing SFDC development using Apex classes, Triggers, Visual Force pages, Standard Controllers, Force.com IDE, Eclipse, SOQL and SOSL.
• Worked with exceptional handling and displaying custom error messages for TEMPeffective end user interactive experience using visual force pages.
• Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Master child Relationship, Lookups, Roll-Up Summary, Workflows, Reports, Page Layouts, Dashboards, Tasks and Events.
• Experience in integrating Salesforce.com with ERP applications like SAP using informatics-on-demand.
• Proficient in Data migration and integration using Data Loader.
• Experience in integrating Salesforce with Jira which is noledge base and bug tracking systems used in Service Cloud.
• Worked on Eclipse IDE with Force.com Plug-in for writing Business logic in Apex programming language.
• Hands full of experience on Batch jobs, Bulk triggers, Future methods and Test Classes.
• Extensive experience in Agile Methodology of Software Development Life Cycle(SDLC),Scrum methodology of software engineering processes.
• Integrated Salesforce with external applications using Force.com API’s (SOAP and REST) and developed Salesforce apex SOAP and REST web service classes.
• Extensive work experience using Force.com Web Services API for implementing web services in the application for access to data from different users.
• Experience working with Salesforce1 mobile application development and customizations.
• Experience in using the lightning component framework.
• Strong Salesforce development experience with APEX Classes, Apex Triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Proficient inData Integration and ETL TOOLSfrom Traditional Applications to Sales Force UsingREST/SOAP API, Cast Iron, Informatica on Demand.
• Led the data governance initiative to identify key customer data elements across several touch-points; helped in defining the processes around the creation and maintenance of accurate customer data.
• Adequate, experience on Debug Apex scripts using System Log Console and debug Logs to catch Exceptions and execute Governor Limits.
• Competent in salesforce.com Import wizard, Apex Data Loader, Excel Connector, Vlookup and other integration tools to perform DML operation using CSV files.
• Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Worked on Partner Communities and implemented Sales portal home page into salesforce using Visualforce pages, Html, Java Script, CSS and AJAX.
• Designed Custom Fields, Validation Rules, Field Dependencies and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Having Good Knowledge on various CPQ applications like IBM Sterling CPQ and APTTUS CPQ.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Experience in providing production support, analyzing the cause of abed and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Responsible for code reviews, and troubleshooting during the project process.
• Solid understanding of Object Oriented development and design and ability to write clean, well-refactored maintainable code.
• Hands on Experience in writing BAL and DAO Apex Classes for a controller.

TECHNICAL SKILLS

Sales force Development: Salesforce Configuration, Apex, Visualforce, Triggers, Sales Cloud, Service Cloud, Data Loader, Translation Werkbench, Custom Labels, Article Management, Visual Flows, Process Builder, SOQL/SOSL, HTML, Java Script, CSS, JQuery, OOPS

Tools: /Utilities: Eclipse, Force.com IDE, Force.com Platform, workbench, Change sets.

Web and Graphics: Java Script, HTML, HTML5, CSS, CSS3

DBMS: Microsoft SQL Server 2008, Microsoft Excel, MS Access

Others: Apex Explorer, Data Loader

ETL Tools: Informatica Power Center 9.x/8.x(Repository Admin console, Power exchange, Repository Manager, Designer, Workflow Manager, workflow Monitor)

Methodologies: Agile and Waterfall

PROFESSIONAL EXPERIENCE

Confidential - Draper, UT

Salesforce Developer

Responsibilities:

• Actively Participated in requirements gathering and Design sessions with the client and other stakeholders working in an Agile Development Environment.
• Extensive experience in all phases of Software Development Life Cycle (SDLC) and quality management process.
• Worked closely with Team members to manage and motivate my team members to reach their goals.
• Delegates Tasks and set deadlines. Monitor team performance and report on metrics.
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Created Lightning Component tabs and visual force tabs.
• Worked on developing various lightning components, events and lightning applications.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Handled Informatica Cloud’s Salesforce connectivity to integrate SaaS applications, On-premise systems and enterprise databases.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Implemented SFDC Sales cloud, Service Cloud, Web Services, Created group, provisioning and marketing teams.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed Visualforce Components.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment and CTI Interfaces.
• Implemented SDLC for application development based on Agile and Waterfall methodologies.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using JAVA.
• Creating Web Services for handling requests and API and SAAS based applications using REST or SOAP based web services.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex Classes.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in Daily Stand up and demos with the client as part of Agile methodology.
• Used Eclipse, ANT and change sets for deployment.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Confidential - Harrisburg, PA

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Service and Sales Cloud.
• Automated integration to SQL Server using middlewareJitterbitand theirHarmony product fortesting and deployment using REST API.
• Experience in automate process for the quote to cash by connecting and synchronized front and back office application using the visual process designer using thejitterbit Harmonycloud integration.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Created Visual force Pages and implemented in to Sites.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Knowledge on customized data integration tools for Cleansing and De-duplicating bulk loads using different ETL tools.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential - Plantation, FL

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Gatheird user and functional system requirements and Working with stakeholders and project teams to prioritize the collected requirements.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedCascading Style Sheets (CSS)for creating TEMPeffects inVisual force pages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to TEMPeffectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data from .csv files.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed severalCustom Reports&Dashboardsusing report types and understood different Business logic Id’s in the report types in Data Model.
• Provided thetrainingto Business user’s about the system.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support.
• Worked with Agile and Scrum methodologies.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintenance of data entry standards and data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules and Manage page layouts, fields, and system interface/capabilities.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
• Used the sandbox for testing and deployed it to production.
• Also worked in integratingforce.com application on mobile platform like iPhone, blackberry and Android.
• Wrote code for Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.

Confidential

Programmer Analyst

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, UML, Web sphere, CSS, Eclipse, HTML, Flash, Adobe Photo shop and Adobe Dream weaver.

Responsibilities:

• Trained on software like C, C++, JAVA, PL SQL, Adobe Photo shop, Flash, Flex, Adobe Dream weaver.
• Responsible for understanding and execution of requirements and developing the application as per the requirements and business rules.
• Developed the log in screen for the application and checked for user autantication using HTML, JSP and servlet under MVC architecture.
• Developed several GUI web pages using JSP, HTML, and XML.
• Used JavaScript to perform checking and validations at Client's side.
• Involved in integration, deployment, enhancements, code reviews, design reviews and also responsible for modifying the existing code.
• Created web sites using HTML, FLASH. Worked on Adobe Dream weaver for creating the pages.
• Developed presentation tire using HTML, JSP, Java Script and JSF.
• Developed layouts for the pages using Adobe Photo shop.
• Worked on XML conversions and validations.
• Tested web pages and documented the corresponding data. Tested for standards conformance.