SUMMARY

• PEGA Certified Senior System Architect (CSSA) with expertise and strong technical knowledge in design and development of web based BPM and configured workflows using Pega rules process commander.
• Involved in integrating with the external systems using connectors and services. Experience in building and implementing SOAP, Connect HTTP and Connect CMIS Web services.
• Experienced in setting up tracer, defined break points, ran PAL, Clipboard, SMA, DB Trace and log analyzer to monitor the performance.
• Expertise in designing and developing class structures and the process flow following Pega’s best practices and guardrails.
• Implemented business logic by creating activities, step pages and functionality using various methods in activities.
• Implemented the PRPC decision and declarative rules like decision tables, decision trees, declare expressions, decision maps, constraints and Indexes.
• Involved in data modeling by designing and defining the data classes, their properties and also models to initialize data.
• Well versed in defining and creating service levels to ensure goals and deadlines of work associated with a user, created correspondence and flow actions.
• Expertise in building the user interface by creating harnesses, sections, HTML properties, flow actions rules and also defined validations. Designed portals for work users and managers using skin and portal rules.
• Proven ability to rapidly acquire knowledge on new technologies and implement them in software projects.
• Self - starter. Possess strong analytical thinking and troubleshooting capabilities.

TECHNICAL SKILLS

Operating Systems : Windows NT, Windows 2000, MS-DOS, UNIX

Databases: MS-Access, SQL Server, DB2 and Oracle

Languages : C, C++, Java, HTML, Java Script, PL/SQL

Tools Design Tools & Methodologies: UML, OOAD, RUP

Others: Pega RULES Process Commander 4.2, 5.x, 6.1

Web Technologies: HTML, DHTML, XML, XSL

Application : Servers Websphere, Tomcat

Tech: JSP, EJB

PROFESSIONAL EXPERIENCE

PEGA Lead System Architect

Confidential, Lincoln, RI

Responsibilities:

• Integrated with SFDC using IAC and Pega process extender for salesforce.com.
• Designed several modules in the application along with the other LSA’s and lead the offshore teams.
• Organized resources by doing resource allocation and provided estimates.
• Provided the client’s a successful and stable application in production. Provided warranty support on demand.
• Integration via service SOAP, connect SOAP and service file for bulk operator creation.
• Created correspondence to effectively send notifications to the desired work parties.
• Created RSS feeds for monitoring the status changes across the applications.
• Used Pega survey framework to design and develop questionnaires, question pages and questions for medical reconciliation application.
• Facilitated PDF and excel document generation.
• Developed dynamic UI load based on a service call.
• Created data tables, declared pages and decision rules.
• Created and maintained agents and queuing. Resolved locking issues.
• Lead the code releasing efforts in several environments, including production.
• Organized and conduced the demos with the business teams consistently to show the progress made on a week by week basis. Took the feedback and tried to include the enhancements based on the timelines of that release.
• Designed and worked hands on providing a security model with privileges, access roles, access of role to obj and access groups to cater to the needs of different core elements and their phases.
• Created SLA rules to update urgency and run activities periodically.
• Involved in Pega COE best practice discussions
• Worked with Pega to provide hot fixes and workarounds for several browser compatibility issues and IAC session issues.

Environment: Pega Rules Process Commander V6.3 sp2, Windows XP, SQL Server, Quality Center, SOAP UI.

PEGA Developer and Architect

Confidential, Sacramento, CA

Responsibilities:

• Created standalone activities to make bulk updates to the database.
• Installed several hotfixes through update manager to address the cross browser issues with multiple tabbed layouts.
• Fixed several production issues in production and created several product rules to make code releases in production.
• Managed the offshore teams and did code reviews constantly to make sure that the Pega guardrails were followed during the code development.
• Integration through connect CMIS and connect SQL.
• Used Obj-Browse, Obj-Open-by-Handle and Obj-Open in activities to make sure that the two tables in the manage task functionality are in sync.
• Used list views to generate several reports inside the application.
• Used auto complete functionality to fetch the user names using a particular access group and also get phase specific step names in a row repeating layout.
• Extensively used SMA to check for locked requestors and log analysis as a part of system monitoring.
• Used split-joins to branch into two separate flows on the same work object and ran activities to resume the respective paused flow on click.
• Screen flow in the entire life cycle of the work object.
• Created custom controls to read excel files.

Environment: Pega Rules Process Commander V6.2 sp1, BMC Remedy, Quality center, Windows 7, ORACLE, Apache Tomcat, SQL server, Putty.

PEGA Developer and Architect,

Confidential, Wilmington, DE

Responsibilities:

• Designed and created the class structure. Created the work, data and integration classes respectively as a part of that.
• Created customized portals to cater the business requirements.
• Developed auto complete functionality to fetch the email Ids from a data table using report definition rules.
• Created data tables to dynamically populate values in the dropdowns and auto complete.
• Created links on the admin tab of the portal to update the entries in the data tables to add, update or delete rows.
• Developed complex routing logic inside the flow to route a case (work object) to an appropriate work basket based on the action taken, fee refund amount and other variables.
• Developed logics to give access to a case based on the work baskets that the user has access to after conditionally routing cases.
• Developed updated case functionality to update the case details on a modal window.
• Created functions that could validate the date format and validate whether the date exceeds a particular number of days from the current date etc.
• Created various sections, harnesses and flow actions.
• Circumstanced sections to show the contents appropriately.
• Created complex flows and sub flows.
• Created a SOAP service that could create a case when consumed.
• Created validations using property validate Rule-Obj-validate and property-set-messages.
• Created activities to call flows, to validate others.
• Added audit comments and logged appropriately to keep track of the actions taken on the case.
• Addressed the exception scenarios as per the requirements.

Environment: Pega Rules Process Commander V6.2 sp2, ORACLE, Apache Tomcat, SQL server, Quality Center, SOAP UI.

PEGA Admin and Developer

Confidential, Sterling, VA

Responsibilities:

• Developed connect SQL rules to fetch data from database
• Created Parse XML rules to parse the data that is fetched from or sent to service bench system
• Developed activities, declare and decision rules. Updated data tables. Created activities to automate sending reports via email.
• Created and maintained agents and agent schedules.
• Used PAL extensively for performance analysis.
• Designed PEGA work basket automation.
• Well versed in using SMA for clearing declarative rule and page cache, agent management, killing the locked requestors (requestor management) and others.
• Involved in fixing the high priority production issues.
• Created complex SQL queries on ORACLE database for reporting purposes.
• Used putty configuration manager to stop and restart PEGA servers. Used to pull server and Catalina. out logs.
• Responsible for maintaining the CTI services.

Environment: Pega Rules Process Commander V6.1, CPM framework, MS Visio, Windows XP, ORACLE, Apache Tomcat, SQL server, TOAD, Putty, Optio check printing software.

PEGA Lead and Architect

Confidential, NJ

Responsibilities:

• Designed the class structure, created the work, data and integration classes respectively and defined the corresponding properties.
• Created local flow actions to display modal window on button click in the assessment.
• Designed the flow with spin offs to facilitate work objecst switching from order scheduling to assessment and vice versa.
• Customized skin and buttons for the displayed question groups in the assessment to match the parent Website.
• Created HTML rules to create an illusion of screen flow from one question group to another using customized buttons and skin.
• Created sections involved with HTML properties that pass specific parameters and call activities on click and refresh.
• Created and designed validations for mandatory questions in each question group in the questionnaire.
• Created system settings for environment specific user provisioning.
• Created connect HTTP rules for several abstract services.
• Created declarative rules for dynamic property calculations.
• Created circumstanced rules for reuse among two different applications.
• Developed activities to include complex shipping rules based on the time, day of the week or holiday.
• Involved in the IAC set up by creating and updating the IAC JSP file with application specific parameters.
• Fixed IAC specific defects as a part of a defect fixing.

Environment: PegaRules Process Commander V5.5 & V6.1, CMF framework, IAC 4.2, MS Visio 2003, Windows XP, Oracle, Eclipse, Tomcat

PEGA Developer

Confidential, Sterling, VA

Responsibilities:

• Developed new intent tasks for rescheduling, re- notification process, and cancel authorizations, create service request and cancel service request.
• Created section, harness, HTML rules.
• Created SOAP connectors to link the CTI server Avaya with the Pega CALL.
• Developed connect Http rules to connect to service bench and fetch or send data.
• Developed rule-utility-functions to fetch data from the SMART system.
• Developed connect SQL rules to fetch data from the database.
• Created Parse XML rules to parse the data that is fetched from or sent to the service bench system.
• Developed activity, declared and decision rules. Updated the data tables.
• Used PAL extensively for performance analysis.
• Involved in fixing the bugs that came up during unit testing using tracer and Clipboard tools and be on production support.

Environment: PegaRules Process Commander V5.5, CPM Frameworks, MS Visio 2003, Windows XP, ORACLE, Eclipse, Tomcat.

PEGA Developer and Architect

Confidential, Washington, D.C

Responsibilities:

• Created SOAP service packages and SOAP service rules.
• Created activities, function rules and external Java API for look up.
• Created data tables, decision rules and validation rules.
• Involved in fixing the bugs that came up during unit testing.

Environment: PegaRules Process Commander V5.4 SP1, IBM DB2, IBM Websphere 6.1, MS Visio 2003, Windows XP, HTML, Java Script, CSS, Java

PEGA developer

Confidential, Seattle, Washington

Responsibilities:

• Involved in detailed analysis, design and development of renewals, group applications and group profile modules.
• Designed the class structure, defined the flows for the above three modules, created SOAP connectors to interface to the Mainframe systems which are a system of records for group information.
• Designed and created premium schedule excels using Apache POI API.
• Designed and created summary of benefits and proposal pdf documents for brokers using a third party jar called pd4ml.
• Involved in creating and maintaining a complete reporting solution for eWatson SPA application outside of PRPC.
• Monitored logs regularly and did performance analysis on the system.
• Involved in design analysis and code reviews for peers.
• Involved in fixing the bugs that came up during unit testing and was on production support.
• An excellent understanding the business requirements and provided a detailed design and architecture for the solution.
• Installation of PRPC and the necessary database in the desired environment.
• Prepared the technical specifications and technical design and architecture documents.
• Created a high level class structure in Pega PRPC, HTML rules, properties (data types), embedded pages and correspondence.
• Built integration components.
• Performed unit tests.
• Troubleshoot technical, functional, operational and administrative issue concerns.
• Communicated with the teams and clients including guiding other technical members.
• Created search reports using list view and summary view rules of PRPC.
• Prepared the quality metrics, assurance and control of quality parameters.

Environment: PegaRules Process Commander 4.2 SP6, HTML, XML, SOAP, JavaScript,Oracle 9i, Oracle Application Server, Java, J2EE, CSS, Java Script