SUMMARY:

• Accomplished professional with extensive experience in program and project management, information technology, and solution management in diverse industries; complemented with the ability to design, develop and implement enterprise - wide Applications.
• Known for strategic and proactive approach in implementing creative business solutions and coordinating team efforts to consistently provide key deliverables on time.
• Natural and hands-on project manager with proven ability to present technical materials and product details to diverse audiences and end users.
• Expertise in executing programs through CRM, BI, .Net, Java, and several other technologies.
• Ability to meet challenging objectives and address and resolve various issues through methodical and analytical approaches.
• Effectiveness in establishing strategic partnership and collaborating with key stakeholders to ensure timely completion of projects and in accordance with client environment.

AREAS OF EXPERTISE:

Agile Methodologies (Scrum)

Software Development Life Cycle (SDLC) | Waterfall

Program and Project Management

Client and Vendor Management

Resource Management

Application Support and Maintenance

Business Process Reengineering

Systems Integration and Migrations

System Architecture and Design

Backup and Disaster Recovery Planning

TECHNICAL ACUMEN:

Microsoft Word | Microsoft PowerPoint | Microsoft Project | Microsoft Visio | Visual Basic | VBScript | JavaScript XML | HTML | Java | C | C++ | FileNet | Informatica | Microsoft SQL Server Integration Services (SSIS) MDM | Siebel ICM Salesforce CRM | Oracle Siebel Customer Relationship Management (CRM) |ASP | .Net | C# | R SharePoint | IIS |Web Services| Oracle Fusion | Oracle UCM | Oracle Business Intelligence (OBIEE) | SAS | DevOps SaaS | PaaS | Rest API | Server Reporting Services (SSRS) | Microsoft Power BI | Business Objects | Actuate | Crystal Reports | Essbase, SQL Server | Oracle | DB2 | PL/SQL | SAP | TIBCO | EDI | ERP | JIRA | QTP | HP ALM | SFTP | SMTP | TFS | VSS GIT | SVN | Maven | Jenkins | Puppet | AWS | SOAP | JQuery | Angular | J2EE | Azure | MQ/Message Broker

PROFESSIONAL EXPERIENCE:

Confidential, Stamford, CT

IT Manager, Development and Support

Responsibilities:

• Work under the supervision of the director of application services in developing and supporting retail sales trade promotion applications (CRM, BI, Web Development and other technologies) and ready refresh (Direct) route management heritage applications
• Provide expert oversight to internal and external teams and strengthen partnership with various stakeholders, including business stakeholders, IT counterparts, and vendors to ensure timely completion and delivery of all business and IT projects
• Direct and coordinate all aspects of highly scalable Oracle Siebel CRM, Oracle Business Analytics (OBIEE), SQL Server Technologies, SAP, and other technical platforms operations with more than 500 business users
• Administer general functions, which include portfolio and project governance, strategic planning, business relationship, stakeholder communication, project cost estimation, recruiting, staffing and resource forecasts and budgets, solution design, team coaching, team mentoring, change management while handling more than $3M annual budget for various application services
• Generate numerous major releases and sub-releases for continuous projects with various system development projects, ensuring timely and quality completion of projects in alignment with all specifications and requirements through waterfall and Agile development methodologies
• Collaboratively work with senior managers, vendors and business strategy teams in delivering technical innovation and providing effective solutions to technical and complex issues
• Accomplish project deliverables through resource leveling and schedule crashing, along with requirements traceability and status tracking throughout the entire project development
• Maintain active involvement in project plan preparation, business analysis, activities administration, status monitoring, utilization reports generation and also spearhead vendor RFPs, statements of work, contracts administration
• Spearhead the maintenance and production support activities for the entire production environment, while monitoring and troubleshooting all incidents and complex problems within service levels
• Enforced and conceptualized framework designs, which enhanced vendor development efficiency by 15%
• Led the development and implementation of IT application initiatives and multi-year roadmap for the management and maintenance of the Billion Dollar Trade Promotion System

Solutions Architect

Confidential

Responsibilities:

• Functioned as architect, directing cross-functional technical teams in the development and implementation of retail trade promotion and retail execution systems, along with the release and project delivery
• Provided technical guidance and support to the development staff in establishing best practices and developing business requirements and specifications and detailed peer reviews, while facilitating performance enhancement training for junior resources in the team
• Developed and released effective solutions, such as transactional application, interfaces, and reporting solutions, along master data for various systems, including CRM, Essbase, and SAP to support complex business and IT projects
• Took charge of all phase of peer verifications, documentation, and data quality
• Offered hands-on support with projects portfolio administration, project cost estimation, resource forecasting, project risks monitoring, as well as project status reports generation
• Spearhead the analysis and development of trade promotional analysis leveraging External POS data such as Nielsen, ROI and other syndicated data
• Spearhead the design and development of complex business reporting through OBIEE and ETL technologies
• Participated in the evaluation and prototyping of Siebel to Salesforce migration project
• Worked with project management office (PMO) in prioritizing activities to attain organizational goals
• Received promotion to IT manager of business solution for exemplifying effectiveness in job, IT project management and people leadership
• Pioneered the successful software replacement, enterprise software and architecture development initiatives for various applications leveraging CRM, OBIEE, database, mobile and other technologies

Senior Solutions Analyst

Confidential

Responsibilities:

• Acted as subject matter expert (SME) for the CRM System Integration with external applications
• Engineered more than 40 complex interfaces for multiple systems, which included Siebel, SAP, Essbase and other external vendor systems, as well as designed custom interface error reporting framework for easy error resolution
• Earned promotion from current position to solution architect for demonstrating quality job performance and leadership in various technology areas

Confidential

Project Manager | Solutions Architect | Senior Software Engineer

Responsibilities:

• Managed various CRM, BI and other technology programs and large projects, as well as provided excellent services for various clients throughout the United State through utilization of Siebel Marketing, Siebel Sales, Siebel Financial Services, Siebel Universal Customer Master (UCM), Siebel CTI, Siebel Service, Siebel ICM, Siebel ePharma, Salesforce (SFDC) Sales, Service and Marketing modules, Web Development and business intelligence (BI) tools such as, OBIEE, Actuate, SAP Business Objects (BO) and other technology tools.