Business/support Analyst Resume
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SUMMARY
- Having 13 years of work experience in IT and Non - IT
- Five years of domain experience as an Accountant
- Eight years of experience in software industry which includes more than seven years as an “Oracle Apps Functional Financial” and seven months as an Oracle Accounts Payables End-User
- Worked in two full life cycle implementations, Three support projects
- Strong functional expertise and having good understanding of Oracle General Ledger, Account Payables, Account Receivables, Fixed Assets, Cash Management, e-Business Tax
- Prepared or written the business scripts TE-40 for invoices, Debit/ Credit memos, Invoice with functional currency, Invoice with foreign currencies, Distribution sets and find out the Gaps (BR10) and giving the solutions for particular Gaps (Gap fit analysis MD50)
- Worked on Order Management, Purchasing, Inventory and Cost Management
- Having technical skills and can write simple SQL queries
- Configured General Ledger, Set Of Books, Receivables, Payables, Cash Management, Fixed Assets, e-Business Tax and Oracle Projects in implementation projects and support projects.
- Worked and configured iReceivables, Credit Management, Revenue Management, i-expenses, Web ADI, Discoverer, AGIS
- Exposure to Application Implementation Methodology (AIM)
- Involved in versions 11i, R12 (GL, AP, AR, FA,CM,E-BTax)
- Good knowledge and industrial experience in Oracle Financials and Accounting fields
- Excellent exposure on requirements gathering, Fit analysis and solution design to meet the deliverables by using implementation methodology (AIM)
- Thoroughly studying “AS-IS” process and providing “TO-BE” process with Gap analysis
TECHNICAL SKILLS
ERP: Oracle Apps 11i (SOB, AP, AR, FA, CM) Oracle Apps R12 (GL, AP, AR, FA, CM, SLA, E-BTax, PA)
Expertise: Oracle Financials
Packages& Tools/OS: MS Office, Tally and Toad/SQL Developer, Windows - All Versions
PROFESSIONAL EXPERIENCE
Confidential
Business/Support Analyst
Responsibilities:
- Provide global production support/change management to the Finance and Operations teams in the senior role
- Act as a liaison between the accounting and finance end-users and IT groups in performing production support activities (including month-end closing and accounts reconciliation) and configurations of (a) the various Oracle modules.
- Work with other financial reporting application team on reconciliation issue
- Apply best practices to solve finance application problems as they arose, providing effective solutions to address business issues
- Conduct comprehensive functional and integration testing and coordinated UAT to ensure that solutions met the customer requirements
- Train end-users and develop education tools and materials
- Perform system administration duties, maintaining user access as per Sarbanes-Oxley compliance and setting up responsibilities accordingly
- Create user training document and test scripts to move configuration changes into production.
- Work with support team, Oracle on pending issues and Service Requests
Confidential, Columbus, IN
Functional Consultant
Responsibilities:
- Production Support for Distribution Business (Finance and SCM).
- Work with development team to complete testing on new releases.
- Create user training document and test scripts to move configuration changes into production.
- Resolve and manage production issues reported by users, Oracle service requests.
- Co-ordinate with offshore, business champs and provide help on long pending incident.
- Prepare and present the incidents statuses on weekly basis to business process leaders, BU IT team and support leaders.
- Identify the root cause on reoccurring issues and prepare high level functional design document for new requirements.
- Perform end-to-end testing for new releases and enhancements
- Provide test logs to business/development team prepared on new releases.
- Configure the Financial and SCM modules in lower instances before moving it into production
- Create solution design documents for all new enhancements and changes
- Work with business process leaders/BA and present new requirements raised in change request control board for further process.
Confidential
Functional Consultant
Responsibilities:
- Worked in global support team, resolving the issues in Oracle Financial and Projects modules (GL, SOB, AP, AR and Project Accounting) for multi BUs and countries
- Interacting with top management and user to understand the functional specifications
- Testing the business setup in GL, SOB, AP, AR modules: Chart of Accounts, Calendar, Security Rules, Cross Validation Rules, Multi-Org flow process, Payment Batch, Invoice Batch, Distribution Sets, Approval Codes, Setup Banks, Creating Organizations, Facilitate System Options, Customer Profiles, Auto Accounting, Auto Invoicing, Dunning letters, Statement Cycles, Transactions Types, Document Sequences and Project Accounting etc.,.
- Handling business critical issues effectively and efficiently to customer satisfaction
- Actively participating and coordinating the technical team and users to ensure timely delivery of specified components requirements.
- Understanding the system related and operating issues raised by the user and providing variable solutions based on the priority of request
Confidential
Functional Consultant
Responsibilities:
- Supporting Financial and Projects modules
- Provide the support on production issues reported by end users
- Identify the root cause for reoccurring issues and inform to project lead/manger with data to present in client meetings
- Work with development team to provide the end-to-end testing
- Manage Oracle Service Requests based on priority
Confidential
Functional Consultant
Responsibilities:
- Worked as off-shore team member in implementation team.
- Identify business requirements and map them to the Oracle Application functionality
- Identify functionality gaps and develop solutions to them
- Configure the Oracle Applications to meet client requirements and document application set-ups for Financial Modules and Projects
- Configured General Ledger, Payables, Receivables, e-Business Tax and Oracle Projects
- Successfully integrated Oracle Contract Projects with Receivables.
- Defined SQL based rules for autoaccounting rules in projects to derive the revenue accounts based on customer/tasks (multiple customer for single project).
- Write business requirement documents for reports, interfaces, data conversions and application extensions.
- Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions.
- Support clients with the execution of test scripts
- Develop end-user documentation and training materials
- Deliver end-user training
- Provide status and issue reports on a regular basis
Confidential, California
Functional Consultant
Responsibilities:
- Working as offshore team member closely work with onsite team
- Match all the requirements of business with the standard functionality of the OA
- System Requirement Study, As-Is, To-Be and Gap Analysis of the Project
- Mapping business requirements to Oracle Functionality
- Addressing Gap Analysis and arriving suitable work around solutions
- Application design documentation based on client specific business processed
- Guidance and Support in defining procedures and flows
- Defined Security Rules for each Legal Entity to restrict data access and assigned these
- Addressed Suitable Customizations to enhance the Usage of System effectively and efficiently
- Defined Period Types, Calendar, and Flex field, Value Sets, Segment Values and Flex FieldQualifiers in GL
- Developing end user documentation manuals and reference guides
- Performed Accounts Payables Set Ups, Defined the Payables and Financials Options. Setting up Po matching option, invoice tolerances, distribution options, terms, holds etc
- Setting up Payment methods, Banks, payment format, Expense Report Templates etc
- Defined payables and vendors quick codes, setting up aging periods, Month end closing Procedures
- Performed Accounts Receivables Set Up includes, Sales Tax Location flex field, Customers, Banks, Receipt Classes, Collectors, Remit to Addresses, Profile Options, System Options
- Set up of Auto Accounting Rules, auto Invoicing Rules, Auto Cash Rule sets, Sales Tax Codes & Rates, Receipt Sources, Payment Methods, and Set of Books including Assignment to a Responsibility System and Profile Options, Customers Information
- Integrated Payable Module effectively with Purchasing with help of Workflows
Confidential
Accounts Analyst
Responsibilities:
- Worked in Inventory and Non Inventory Accounts Payable Processes
- Involved in Invoice Matching activity and worked for various queues like US, UK, German
- Worked on Credits & Non Inventory Statement Reconciliations
- Involved in Vendor set ups (Vendor Maintenance process)
- Handled Payment Validation process, research and Rejections process (Escalation Queue)
- Perform Quality check on a daily basis
- Process training and presentation
- Prepare weekly Metrics reports
- Preparation of SOPs (Standard Operations Procedures) for various processes
