SUMMARY:

• I am an HP DDMI SME & HPUCMDB/ DDMA Administrator with over 15 years IT Experience.
• I am a logical thinker with excellent interpersonal skills.
• I can undertake an implementation from conception to completion.
• HP DDMI architecture design, installation, configuration, customization, & administration. HPUCMDB/ DDMA architecture design, installation, configuration, & administration. Data Center Relocation.

TECHNICAL SKILLS:

Technical Knowledge: HP DDMI architecture design, installation, configuration, customization, & administration. HPUCMDB/ DDMA architecture design, installation, configuration, & administration. Data Center relocation. Process Documentation. Business Requirements Documentation. Business Rules Documentation. Business Analysis. Acceptance Tests. User Flows. e - Business Analysis. SQL Database Administration.

Software Knowledge: HP Discovery & Dependency Mapping Inventory (DDMI) 7.6x, 7.7x, 9.3x. HP Universal Change Management Database(UCMDB)/ Discovery and Dependency Mapping Advanced Edition (DDMA) 9.0x. Microsoft Visio 2003 & 2007. Crystal Reports v10 & 2008. Windows Office Applications. Windows Desktop Operating Platforms. Windows Server Operating Platforms

EMPLOYMENT HISTORY:

Confidential, Framingham, MA

HPUCMDB/ DDMA Data Center Relocation Consultant

Responsibilities:

• Utilized HPUCMDB/ DDMA to build views and reports that assisted in collecting and validating the environment ( Series mainframe, UNIX, Linux, Wintel, both physical and virtual, SAN storage and virtual tape systems) to populate the clients Asset Matrix for their data centers.
• Documented and recommend best practices for correcting gaps found in the HPUCMDB/ DDMA environment.
• Documented the best practices for maintaining accuracy of the clients Asset Matrix and move groups throughout the project lifecycle
• Utilizing HPUCMDB/ DDMA and HP DDMI) based on the understanding that there will be changes between the time the data was collected and the time relocation is executed.
• Documented all work done within HPUCMDB/ DDMA and HP DDMI with detailed information for the client so that they can replicate the work done at a future time.

Confidential, Houston, TX

HP DDMI SME & HPUCMDB/ DDMA Administrator

Responsibilities:

• Architecture designer for HPUCMDB9.03 environment.
• Installation and configuration of aUCMDBserver and two probe servers (9.03).
• Created DDMA application models & views as the business units required (9.03).
• Troubleshot and fixed issues with HPUCMDBdiscovery.
• Architecture designer for HP DDMI 7.70 environment. HP DDMI 7.61 & 7.70 configuration & validation.
• Technical lead for upgrade to HP DDMI 7.70.
• Installation and configuration of 2 HP DDMI collector servers and 2 Aggregate servers.
• Created HP DDMI technical & architecture documentation.
• Utilized the call home functionality to inventory 10,000+ desktops, laptops and Servers (Windows and Linux).
• Customized scanner configurations to meet business requirements and optimize scan retrieval across the network.
• Troubleshooting of HP DDMI reporting issues (SNMP, firewall access, etc.).
• Planned agent rollout encompassing a 12 stage rollout to 3 geographical locations globally by system type and platform.
• Managed HP DDMI agent rollout under change control with daily analysis of scan results and troubleshooting of failed scans.
• Troubleshot and fixed issues with HP DDMI utilizing the HP DDMI Scan Data Viewer and Analysis Workbench.
• General daily housekeeping activities to keep the systems (HP DDMI, HPUCMDB/ DDMAHPAsset Managerand HP Connect - it) running smoothly.

Service Manager Administrator

Confidential

Responsibilities:

• Assisted primary HP Service Manager Administrator in general daily housekeeping activities to keep the system running smoothly.

Confidential, El Dorado Hills, CA

Senior Support Specialist

Responsibilities:

• Worked with the business and the IT fulfillment teams to make sure the business processes and business rules were properly defined and implemented.
• Created and maintained the partnership between the business, vendor and customers to match the business requirements for ITSM HP Service Manager 7.x (Service Management System) implementation.
• Created & documented over 100 process maps for the Service Catalog in the SMS tool.
• Created reports (Crystal Reports v10) for fulfillment teams needing to report on their SMS workload.
• Lead on the team that did the acceptance tests for the SMS tool. Primary trainer of all teams that are using the SMS tool.

Web Developer / e-Business Analyst / Project Manager

Confidential

Responsibilities:

• Wrote the Business Requirements document for this project.
• Worked with the SQL team to build the database necessary for this project.
• Managed the data population of the site by all of the IT fulfillment teams.

Confidential, Folsom, CA

Business Analyst / Project Administrator

Responsibilities:

• Created and managed data workflow models.
• Managed access and administered multiple SQL Databases.
• Support person for all the Confidential internal Web Authors, Product Site Engineers
• Interface between customers and first and third level partners providing enhanced communication.