PROFESSIONAL SUMMARY:

• With over 6 years of professional IT experience in the Salesforce.com CRM platform both as Developer and as Administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in writing the SOQL, SOSL queries.
• Exceptional experience with apex programming language, apex triggers, apex scheduler.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Worked on projects, which had globalized APPs with all the custom translations loaded in to Salesforce.
• Performed Apex testing and created test cases.
• Worked often in creating Applications, Custom objects, Custom fields, Field dependencies, Validation rules and Record types.
• Worked on creating Triggers, Workflow rules, Approval process, Tasks and Auto - response rules.
• Experienced in data migration using Import wizard, Apex data loader, SFDC Data export.
• Expertise in performing data migration from legacy system to Salesforce.
• Extensive Experience in creating custom reports, dashboards and analytic snapshots based on user and organizational requirement.
• Experience in Agile Scrum development methodology.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc., Designed junction objects and implemented various advanced fields like pick lists, custom formula fields, field dependencies, validation rules, sharing rules and approval processes for automated alerts, field updates, and email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Excellent understanding of salesforce.com SalesCloud, Service Cloud, Chatter and Force.com product offerings.
• Possess excellent communication, interpersonal and analytical skills along with can do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.
• Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

SalesforceTechnologies: Salesforce.com, Apex, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals and Analytic Snapshots

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench and Force.com Platform (Sandbox and Production)

Other Programming Languages: Java, HTML, DHTML, JavaScript, C and C++,Apex

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 and Linux

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Salesforce Developer

Responsibilities:

• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries.
• Created Data Validation rules and Formulas as per business requirement.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Worked with field & page layout customization for the standard objects like Account, contacts and Leads.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Designed various Web Pages in Visual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom Dashboards for manager's home page and gave accessibility to it for authorized people.
• Developed and scheduled various Batch Apex classes using Apex Schedulable classes on hourly basis.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in Salesforce integration and planning strategy along with Architect.
• Worked on enhancements in application production requested by business users from time to time.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual ForcePages to suit to the needs of the application.

Environment: Salescloud, Service cloud, Apex language, Visual forcepages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com platform (Sandbox and production), Force.com IDE.

Confidential, NJ

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Interacted with various business user groups for gathering the requirements, designed UML and use-case diagrams.
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.
• Implemented Apex Triggers, Custom Apex Controllers, Extensions and Test classes
• Using Apex Data Loader and Import Wizard for migrating records to sources, loaded data into Call Center application and for cleaning of data.
• Created Validation rules, Workflow rules, time triggered tasks, email alerts, field updates to implement business logic.
• Participated in Salesforce Design Planning especially for Apex and triggers along with Architect.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and deployed workflows and approval process for opportunities and products/assets management.
• Created Profiles, Roles and Permission Sets for all the users in the Organization.
• Created auto assignment rules using the workflow process to route tasks.
• Created and used email templates in HTML and Visual force.
• Developed and deployed workflows and approval process wherever necessary.
• Developed time dependent workflows as per the requirement.
• Created Profiles and implemented object level, field level and record level security
• Developed various Validation rules using formula editor and JavaScript to validate the data.
• Handled administration, maintenance and support of Salesforce modules for 35 users services including periodic data cleansing, custom objects, workflow, campaign management, triggers
• Designed and developed page layouts according to the user requirements.
• Salesforce.com Configuration and Design of Service Cloud, SalesCloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential, CA

Salesforce Developer/Admin

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.
• Good understanding on Roles/Sharing rules/Record Types visibility in the application.
• Integrate Salesforce using SOAP and Rest API.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Customized the user interface using Visualforce Pages, HTML and JavaScript.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Sandbox Email service, Html, Web service, Sharing Rules, Eclipse IDE plug-in, windows XP.

Confidential

Software Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the application.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle8i
• Used CVS for version control of the product.
• Used JSP’s to create the front-end screens for the module.
• Used Struts frame work to develop the web Tier.
• Involved in writing Business Objects, Service API’s, Datamaps, Entity classes to the corresponding existing business classes.
• Used unit to do unit testing of different modules.
• Involved in validating and reviewing team member modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.