SUMMARY

• Around 8 years of overall professional IT experience and 5+ years of experience in salesforce.com, CRM platform using visual force, Apex and java Technologies as Administrator and Developer. 4+ years of experience in configuration, Customization, Development and support of Salesforce.com CRM.2 years as Administrator and 3 years as Developer.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud &App - exchange applications.
• Experience working in fast paced Agile Environment involving in Daily Scrum, Spring Grooming and planning sessions.
• Experience in SFDC development using visual force pages, visual force components AJAX Tool kit, SOQL, and SOSL.
• Experience in System Integration using SOAP and REST based Web Services API to internal applications and legacy systems.
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing.
• Extensively worked in teh area of Case management functionality to help agents solve customer issues thus improving overall productivity.
• Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Created Page Layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console and Force workbench.
• Experience in Data Migration using out of teh box Apex Data Loader.
• Proficient in creating profiles and implementation of Role Hierarchies for system security design.
• Ability to analyze disparate pieces of information, gatheird from multiple data sources and put into an easy-to-understand structure using Microsoft Excel and/or an advanced database application.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extensions, Apex Triggers, Apex Scheduler, Batch Apex, Apex Class & Web Services API, Visual force SOQL & SOSL, Service Cloud Console.

Languages & Scripts: C, C++, Java, HTML, XML, JavaScript

Database: Force.com, SQL Server 2005/2000, Oracle 10g/9i.

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-inWork Bench.

PROFESSIONAL EXPERIENCE

Confidential, HagersTown, Mary Land

Salesforce.com Developer/Administrator

Responsibilities:

• Comprehensive understanding of Case Management along with Account, Contact and Opportunity management in salesforce.com and its usage in Call centre application.
• Designed Apex Triggers and Apex classes to manage complex business workflows. Wrote Apex Text class (Methods) for SFDC testing to facilitate test driven development.
• Developed Visual Force pages along with controller extensions using teh Salesforce.com and AJAX tool kit.
• Integrated Salesforce.com with various legacy systems and in house applications using teh Force.com SOAP and REST based web services API.
• Exposed Custom Web Services in Apex to support callouts from external systems through teh API.
• Implemented Test Methods for teh Apex Code and followed best practices to avoid governor limits and achieve better code coverage
• Refactored a lot of legacy code as part of Technical debts to avoid redundant execution of business logic and optimized teh code better maintenance.
• Created Force.com SITES and configured security for guest profiles and access sites form external links.
• Actively involved in Sprint Grooming and Planning Sessions to work with business and come up with a designed solution.
• Defined teh lookup relationship and master-detail relationship on teh objects that helps in associating teh records and defining a parent-child relationship in which teh master object controls certain behaviors of teh detail object respectively.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Performed Data Loads using teh standard Apex Data Loader to create test data in full copy sandboxes as part of UAT Testing with Business users.
• Created various Reports, Report Folders and Dashboards on teh existing Object data to visualize some key indicators to help business analyze teh volume of cases created with in a specific time range.
• Created Work Flows and Approval Processes and executed different actions for specific records that meets teh business criteria.
• Created Roll Up Summary, Formula fields and Validation Rules to ensure data is validated and automate business logic conditionally.
• Maintained Task, Defect lists and coordinates with different teams to ensure development related bugs are closed in timely fashion.
• Developed Test Cases, Executed UAT and log all teh defects using various tools like Share point, Bugzilla.

Environment: s: Saleforce.com Platform Data Model, Service Cloud Console, Service Related Data Model, Data Loader, Reports, Custom Objects, Custom Tabs, Email Templates, work Flows, Approval Processes

Confidential, Atlanta, GA

Salesforce.com Developer / Administrator

Responsibilities:

• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops,SOSL, SOQL queries, Locking statements, Transactional control to invoke Apex triggers.
• Review all development stories, follow up user access related changes with development and raise access related design concerns to prevent potential operational overhead.
• Created Visual Force Pages to display search based record setsand paginated using Standard Set Controller methods.
• Responsible for adding App Exchange applications, which is especially used to generate game rewards automatically based on predefined conditions.
• Performed Deployment related tasks during Go Live using Force.com IDE deployment and Change Sets to accomplish code push.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities using Apex.
• Developed various Custom Reports, Dashboards and deployed them for different business users based on security.
• Refresh teh sandboxes in regular intervals and deploy teh code into production.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Supported teh Data migration activities using out of teh box Data Loader.

Environment: s: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential - Irvine, CA

Salesforce.com Developer

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
• Performed teh administrator role by creating roles, profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Created reports and dashboards for different objects based on teh user requirements.
• Performed teh activities like insert, update and delete and export using apex data loader.
• Created Apex triggers, and Apex classes based on teh complexity of teh requirements.
• Worked on different relationships between teh objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Automated workflow to keep applications moving quickly through teh approval process.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.
• Designed and developed Apex classes, Extensions and Apex triggers for various functional needs in teh applications.

Environment: s: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential

Software Engineer / Java Developer

Responsibilities:

• Part of teh team, which is responsible for designing and developing teh application in agile process as per struts, based MVC architecture standards.
• Extensively involved in Planning and Development.
• Responsible for developing teh JSP pages using beans to generate reports.
• Utilize teh various J2ee Design patterns to develop teh Business modules based on teh required functionality.
• Responsible for developing teh application level flow by utilizing Java, JSP and Struts.
• Responsible for developing teh OS specific scripts (Shell Scripts) for automating teh closing doc Process.
• Used java Script front end Validations.
• Develop Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: s: Java, J2EE, JDBC, JSP, HTML, Java Script, Weblogic 8.1, Oracle 9i, Eclipse and Windows XP.