SUMMARY

• Over 8 years of experience of IT professional, including 5+ years on Salesforce.com development and administration.
• Gained hands - on experience in designing of custom objects, custom fields, Picklists, role based page layouts, Workflow Alerts and Actions, Approval Processes, custom Tabs, custom reports, report folders, design of Visual Force Pages, Record Types, Dashboards.
• Good knowledge in using declarative features like Validation rules, Assignment rules, Auto-response rules to satisfy many business automations.
• Knowledge in Developing Apex code within Governor Limits.
• Has Able to understand and implement the Salesforce Lightning Experience.
• Created numerous Email Templates and Mail Merge Templates and applied mail merge fields for different standard and custom objects.
• Spent major time on CRM processes like Sales, Customer Support, Business processes to improve their processes using Salesforce.com.
• Experience in implementation & Integration on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, and Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Experience in developing client-specific solutions on Force.com platform using Apex classes and DML operations.
• CreatedLightningProcess Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• CreatedLightningcomponents, Apps, Pages and ConfiguredSalesforceLightningSF1 Mobile App.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Developer console.
• Migrated lot of sensitive data using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production. Extensive experience in developing and deploying custom integration solutions in salesforce.com CRM.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools.
• Proven skills in SFDC Configurations/Customizations - as Administrator and Developer.
• Understanding Data Modeling, database flow & architecture.
• Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Report and performed Manual/Automation Testing of Salesforce Applications
• Written many SOQL Queries in Developer Console to retrieve data in Salesforce.com.
• Highly experienced in lead, case management, web-to-lead, web-to-case, email-to-case.
• Very good in Applying the security controls using Profiles, Permission Sets, OWD, Role Hierarchy, Sharing Rules and Manual Sharing and sharing rules for different users at different levels of organization.
• Good Knowledge on DML (Data Manipulation Language) operations.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver consulting services to salesforce.com clients.
• Highly motivated and effective team player with strong analytical & excellent problem solving skills.

TECHNICAL SKILLS

SFDC: Salesforce SFA, Apex Language, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Apex Web Services, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles.

Languages: Java, HTML, CSS, Apex, C, C++.

Certifications: Salesforce Platform developer 1, Salesforce Admin 201.

Tools: Load runner, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader, Load runner, BMC remedy, Force.com Platform (Sandbox, and Production).

PROFESSIONAL EXPERIENCE

Confidential, Kansas

SFDC Developer

Responsibilities:

• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Created custom controllers implementing complex code for retrieval from salesforce to Visualforce pages.
• Providing ongoing salesforce.com maintenance and administration service including periodic table, custom objects and workflow.
• Created a user interface inLightningusing Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• UsedSalesforceLightningInspector to debug thelightningcomponents during the development process.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Customized the dashboards to monitor lead activities based on sales geography.
• Maintained data cleanliness and accuracy by adding custom validation rules, Formulas, Dashboards and reports.
• After update Trigger on lead to change the owner fields of converted Account and Converted Opportunity and update the custom fields.
• Created Apex methods for thelightningcontroller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if thelightningcomponents works properly on the mobile device
• Experience buildingLightningComponents and process Builder.
• Developed new apps with theLightningApp Builder andLightningComponents for sales reps to help them sell faster and smarter (Sales Cloud).
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Developed Visualforce Pages to add extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Develop custom E-mail Templates in HTML and Visual Force.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center applications.
• Developed Apex Classes, Controller Classes and Apex Triggers and deployed for various functional needs in the application.
• Coded APEX triggers, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Wisconsin

Salesforce Developer/Administrator

Responsibilities:

• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to production environment.
• Developed an analytic snapshot based daily dashboard that provide a 360-degree view of customers
• Developed Custom Objects, Custom Reports.
• Created and deployed several Reports using salesforce.com platform.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript. In-depth understanding and experience in Enterprise Architecture & business architecture.
• Performance engineering, Cloud Computing, SaaS, Salesforce CRM, Force.com, APEX
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Visual force mail templates and automated Email Process to send installation instructions to new and existing customers.
• Developed custom search functionality for accounts and contacts using SOSL.
• Used SAML 2.0 for configure single sign-on to authenticate users in Salesforce.com from external environments.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, MI

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logics
• Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans. Develop various Custom Objects, Tabs, validation rules on the objects and tabs, Entity-Relationship data model, Components and Visual Force Pages
• Build page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Create workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Setup templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Develop and configure various Reports and Report Folders for different user profiles based on the need in the organization
• Developed Servlets to process update information.

Environment: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, Windows 2007.

Confidential

Web Developer

Responsibilities:

• Instrumental in gathering the Business and User requirements and facilitating meetings with the core team.
• Experience working with Use Cases, Activity Diagrams and Sequence Diagrams.
• Utilized prior programming experience to provide solutions to various bugs.
• Involved in the creation of Use Cases, Class Diagrams and Sequence Diagrams for analysis and design of application.
• Developed web-based user interfaces JSP, HTML and XML based client and server application.
• Performed client side validation using JavaScript.
• Used AJAX to make asynchronous calls to the project server to fetch data on the fly.
• Involved with bug fixing on functionality, performance and designing issues with JavaScript and JQuery.
• Followed agile methodology for the software development.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Created SQL queries and stored procedures for manipulation operations on database.
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Used AngularJS as the framework and Angular Material components for renderingwebpages.
• Advanced Multi-Platform Database Designer andDeveloper(MS SQL Server, Postgres, MySQL);
• Application development (C++, PHP);