SUMMARY

• Around 8+ Years of IT Experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
• Over 5 years of experience in Salesforce.com CRM space dat includes Administration, Development, Configuration, Implementation, CPQ consultant and Support experience.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC) and SFDC.
• Worked on all phases of the project Business requirements, development, testing, Production support, Experience in Agile/SCRUM development environment with Rally and Jira.
• Certified Salesforce.com Administrator #201, Salesforce.com Developer #401.
• Hands on experience with solutions implementation, complex customizations, and configuring features available on Sales cloud, Service cloud, financial services cloud and commerce cloud.
• Expertise in Administrative tasks like creating profiles, defining Roles, Assigning users, setting permissions, Page Layouts, Price Book, Email services, Approval Processes for automated alerts,, workflow rules, sharing rules and actions, generating Reports and Dashboards, Lead and case assignment rules and Accounts, Contacts, Permission sets, Validation Rules, Sharing rules and Opportunities.
• Good experience with Salesforce out of the box Data model and modeling in Salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master - Detail and Junction Objects.
• Good development experience with Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Batch Apex, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions, integrating with external source by developing with Eclipse, SOAP and REST Web Services API.
• Customized solution using Apex Classes and ensured on getting maximum test coverage. Experience in writing, tuning of SOQL, SOSL, ETL tools and CTI integration.
• Worked on customization of Visualforce to have Lightning experience for desktop and mobile applications. Proficient in creating the Lightning component Tabs. Understanding of Aura UI framework.
• Experienced with developing Custom Components, Custom Controllers, Helper class, Controller Extensions and Import Wizard in Salesforce.com and Salesforce Lightning.
• Experience in rollout of saleforce1 for mobile and customized Visualforce pages. Used Salesforce1 simulator during development to test if the lightning components works properly on the mobile device.
• Customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components. Experienced with Continuous integration to build tools like Jenkins.
• Experience with front end languages and backend tools such as HTML5, CSS, XML, JavaScript and JSON.
• Strong experience with source control tools GitHub, SVN and built code from repository.
• Strong Knowledge on DOM model, Wave Analytics, APTTUS CPQ and other CRM platforms.
• Sound knowledge on Junit, TestNG framework, Unit testing, Maven and Ant.
• Strong knowledge on enhancement of QA Processes, Middleware and mainframe Applications.
• Hands on development with CI/CD automation, UAT and rollout phases and bug-fixes.
• Experience with Manual and Automation Test cases. Worked on Selenium web Technologies and defect tracking tools. Worked on QTP/UFT and Rally.
• Energetic and proven ability to work in both independent, team environments and manage customer expectations on individual assignments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Triggers, Apex Classes, Visual Force Pages, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow &Approvals, Dashboards, SOQL, SOSL, Reports, Wave Analytic& Snapshots, Custom Objects, APTTUS CPQ, VEEVA.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages: Apex, C, C++, Java, C#

Web Technologies: HTML5, JSON, CSS, XML, SOAP, Java Script, REST, WSDL, AMP script, AJAX, PHP, JENKINS, Github.

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MS Office IDE and Editors Eclipse, SQL Server, RDBMS and MYSQL.

PROFESSIONAL EXPERIENCE

Confidential - San Antonio, Texas

Salesforce Developer

Responsibilities:

• Experience in implementing Salesforce.com CRM applications, develop complex applications, delivering user training, architectural and package implementations.
• Experience in working with Agile/Scrum software development lifecycle and SDLC model.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards. Implemented pick lists, dependent pick lists, lookups, master detail relationships, Leads, Case assignment rules and validation and formula fields to the custom objects.
• Ability to perform data cleanup extraction, mass changes using data loader.
• Administered Salesforce setup functions for users, roles, profiles, enforced security controls, permission settings and Data security access across fields, objects, record levels.
• Implemented Sales Cloud, Created Groups, and deal provisioning and marketing teams.
• Deployed the Sales Cloud with various custom built Page layouts, Custom tabs, Custom Apps, suit to the needs of the application. Worked on commerce cloud to personalize customer services.
• Expertise in creating custom objects, fields, Validation Rules, formula fields, custom Permission sets, sharing rules, Page layouts, Approvals, workflow alerts and various relationship of business object.
• Developed Apex Classes, andApex Triggers, Apex Schedule, Batch Apex, Apex Web services for various functional needs in the application Classes and ensure on getting maximum Test Coverage, maintained around 85 percent for the code. Review code for potential performance issues, security and reusability.
• Developed different VisualForce Pages to suit the needs of application using different Visual force components. Provide and develop optimized solution according to Salesforce best practices.
• Strong domain expertise in building and designing CPQ and Quote-To-Cash solutions in Apttus and SAP.
• Hands on experience in building new apps with the Lightning App Builder. Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the Salesforce Lightning controller and halper methods to perform DML operations on the case records. Tested Apps by appending multiple components to a Salesforce Lightning Application theirby deployed Applications from Sandbox to Production.
• Integrating with Computer Telephony Integration (CTI) to halp sales teams close more deals and service improve customer satisfaction.
• Experience in Sandbox data loading and Web services for implementing web services in the application for access to data from different users. Used Eclipse IDE, Jenkins, Maven and Ant.
• Developed various web services such as REST API for integrating with middleware software to import the data to Salesforce, used JSON format. Develop Patches and defect fixes.
• Developed custom partner Community portal using Force.com sites, Visualforce pages, CSS, JavaScript, Angular JS and JQUERY, provided solutions and support using Single sign on (SSO) and SAML 2.0.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online. Used Salesforce communities to customize login and self-registration pages.
• Experience in writing and tuning SOQL, SOSL queries. Worked on Documentation.
• Used CI/CD automation and automating campaigns. Experience on Selenium Web driver.
• Experience on TestNG, Junit, TDD, QTP and familiar with creating Test cases from user stories.
• Able to handling data migration, installation of App Exchange applications and security model.
• Created and Execute Test scenarios, Test stories, write test plans and identify cause of reported defects.
• Strong communication, coordination, organizational and problem solving skills in the technology arena. Excellent team player, self-motivated with good communication skills and trouble-shooting capabilities.

Environment: SaleForce.com platform, iRep, Vault, Force.com API, Selenium tool, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, XML,vCSS, Java Script, Sandbox, Eclipse, Dashboards and Data Migration, Github.

Confidential - Phoenix, Arizona

Salesforce Admin & Developer

Responsibilities:

• Worked on doing making enhancements to SFDC application required by business users and including gathering requirements, Analysis, Design, development, deployment and maintenance.
• Worked extensively on Accounts, Contacts, Leads, Opportunities and Customized Objects for fields, Layouts, record types, reports and dashboards. Imported products and Price books using Data Loader.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, forecast, Workflow Rules, Validations, creation and modification of fields and Page layouts, upload of data.
• Developed various Tabs, Entity-Relationship Data model, Validation rules and Components.
• Used Data Loader to read, extract and load data from comma separated values (CSV) files and maintained data security. Worked on Data integrity issues between Salesforce and Zoura by preparing scripts.
• Exported data from Siebel tables and imported into salesforce.com to create dashboards.
• Implemented SDFC Sales Cloud, Service Cloud, Campaign cloud, Web Service, Created Group, field services, Deal Rooms provisioning and marketing teams.
• Creating integration with Oracle apps to create invoices in oracle financials. Worked on TIBCO enterprise bus, which create invoice in Oracle Account receivables.
• Expertise in Apttus CPQ, created quote in Salesforce and tan we send quote for approval in Docusign.
• Generated Revenue recognition status automatically with Apttus CPQ.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com. Worked on REST API, SOAP API, Rally and Force.com API.
• Good working knowledge in querying database using SOQL and SOSL queries using Force.com explorer.
• Used Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed training for the User Communities and resolved issues with the applications.
• Worked on Sales cloud with Accounts, Contacts and Cases to generate towards developing business.
• Experience in developing using Ant and build tools like Jenkins and Version control tools like GitHub.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Created a SAML identity provider, gather information and will connect to Salesforce, configuring SAML settings for Single Sign-on(SSO).
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, Field level security, list view rights.
• Expertise in development of web-based applications using technologies like HTML, CSS, JavaScript. Created Wave applications by generating various Data Sets, Data Flows and JSON files and using SQL.
• Created workflow rules to send auto response emails, email alerts, field updates user setup and forecasting. Experience in APEX Coding such as Apex Classes, Apex Triggers, Eclipse IDE, Maven and Ant.
• Knowledge on SOA approach. Working with Logs defects and issues into defect tracking system.
• Execute Test scenarios, write test plans and gather test data requirements, creating Agile testing methodologies. Responsible for designing system, Unit test cases, QTP/UFT and Production issues.
• Capable of working with technically software, ability to work in an open, dynamically and collaborative team environment, adapting to changing requirement and schedules.

Environment: SaleForce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force,Salesforce.com Data Loader, Security Controls, CPQ cloud/Bigmachines, HTML, XML,CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Lightning, Dashboards, Analytical Snapshot and Data Migration, Github.

Confidential - Atlanta, GA

Salesforce Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes. Led corporate-wide implementation of SalesForce.com (SFDC) CRM system.
• Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow in ETL processes.
• Created CTI Toolkit halps developing to build CTI adapters dat Salesforce CRM.
• Work involved with sales teams and account managers on SOW's for new clients to grow the consulting practice about sales cloud. Good in understanding Data Modeling, database flow & architecture.
• Parsed JSON responses provided by third-party systems connected via REST inside Apex classes. Involved in Force.com Web Services Integration. Integrated with CTI for outbound calls.
• The single sign-on start page where Salesforce sends a SAML request to start the login sequence.
• Using the instructions in Configuring SAML Settings for Single Sign-On (SSO).
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements.Developed custom portal for customer using apex and visual force pages.
• Designed a custom portal where all the documents related to customer are maintained and automatically updated on a monthly basis for statements.

Environment: SaleForce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force,Salesforce.com Data Loader, Security Controls

Confidential - Maryland

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Worked closely with business partners to realize the capabilities of Salesforce.com CRM.
• Prepared functional requirement and design documents. Performed mapping of Salesforce and Legacy CRM systems. Worked on middleware program in Java for data migration from legacy system to Salesforce. Created page layouts, custom links, related lists, components on record pages and edit pages.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Worked with Visualforce Pages, Custom Controllers, Extensions, Extension Controllers.
• Created Workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Configured Service Cloud features and done service automated. Migrated from partner portal to Partner Communities. Built Custom GUI using Visualforce page and jQuery. Used Ant/Maven to built applications.
• Usedweb servicessuch as SOAP API, Java, XML and partner WSDL. Integrated the web services for extracting the data from external systems to display in the pages of Salesforce.
• Worked on customizable layouts, Analytics snapshots, and Auto-suggested solutions.
• Used the sandbox for testing and migrated the code to deploy instance after testing.
• Worked on Unit testing, for customizations and developments done during the project.
• Used SQL, SOSL and SOQL queries to consider with governor limits for data manipulation needs of the application using platform database objects.
• Experience with testing, worked with log defects and ensure solutions. Execute and manage manual and automation scripts, Created Test stories.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script,JqueryUI, JQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1, Workbench.

Confidential - Boston, MA

Salesforce Administrator/Analyst

Responsibilities:

• Used the Model View Controller (MVC) architecture to decouple the business logic data.
• Led corporate-wide implementation ofSalesforce.com (SFDC) customer relationship management.
• Co-ordinate business process review meetings with multiple teams to establish standardized workflow processes.Designed custom objects, tabs, records within SFDC to support workflow processes.
• Work with product managers to do analysis, give estimates, work on product roadmap.
• Participate in IT architecture reviews, vendor onboarding, product reviews.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure accuracy of data for end users within the application.
• Developed and maintained analytical reports, dashboards for management review.
• Developed custom portal for customer using Apex and visual force pages.

Environment: Salesforce.com, Apex, Visual Force, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

Confidential - Hartford, CT

Java Developer

Responsibilities:

• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, HTML, CSS and JavaScript technologies for modules in BDMS. Developed presentation layer using HTML, CSS, JSP, JPA and JavaScript.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML. Performed version control management using CVS.
• Involved in understanding business requirements and functionality of Cost management
• Application developed in MVC architecture using Struts, JSP, Ajax, JMS and Hibernate. Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Added multithreading for distributed applications. Used Bugzilla as a workflow automation tool.2
• Deployment of the application in the Web Logic Application server.
• Integrated Struts frame work with ORM implementation, Hibernate for data accessing.

Environment: SaleForce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Veeva CRM, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

JAVA Developer

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Interact with business managers to transform requirements into technical solutions.
• Involved in various SDLC phases like Design, Development and Testing.
• Implemented the MVC architecture using Struts framework.
• User Interface TEMPhas been developed using JSP, JMS, JavaScript, Angular JS.
• Proficient in doing Object Oriented Design using UML-Rational Rose.
• Developed web pages using Servlets and XML for various modules.
• Developed JSP and Java Helper classes for In-patient and out-patient Information.
• Used Oracle as the backend database.
• Written PL/SQL Packages, Stored procedures, Views and Functions at the Oracle database.
• Designed application with UML (Unified Modeling Language).
• Created user-friendly GUI interface and Web pages using HTML.
• Performed Unit Testing of all Modules.

Environment: Servlet/JSP, JavaScript, UNIX, AJAX, Web services SOAP over HTTP, XML, HTML, PHP, Oracle 11g.