SUMMARY

• 7+years of experience in the IT industry and around 5+ years of experience as a Salesforce developer/administrator/Configuration and force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Good understanding of cloud computing services such as SAAS, PAAS
• Thorough understanding of the Salesforce licensing structure and various services offered by Salesforce.
• Extensive experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent pick lists, and role based page layouts, work flow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.
• Good experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Good experience in Chatter configuration
• Design conversion and integration between SFDC and Oracle R12 Customer Data Hub
• Extensive experience in data migration and integration using data loader.
• Hands on experience in using ETL tools for handling large data volumes.
• Exploring App exchange applications and integrating them with Salesforce.
• Hands on experience in integrating Salesforce with other local servers using informaticacloud.
• Highly experienced in deploying various components between different environments using change sets and Force.com IDE.
• Highly experienced in integrating various Salesforce organizations.
• Highly experienced in automating the Lead and case Management and in Configuration.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Have good working knowledge in querying salesforce.com database using SOQL&SOSL queries and Governor Limits.
• Extensive experience in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in migrating data from legacy systems to Salesforce using data loader.
• Excellent communication and inter-personnel skills.
• Highly flexible and accustomed to work in both large and small group settings.

TECHNICAL SKILLS

Salesforce.com skills: Salesforce CRM, Visual force, workflow and approvals, custom objects, dashboards, reports, data loader, integration, migration, SOQL, SOSL, apex classes, Oracle 11i,apex triggers.

Tools: /Technologies: HTML, CSS, JavaScript, Agile, SCRUM.

Salesforce.com Technologies: SalesForce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Salesforce Tools: Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform

PROFESSIONAL EXPERIENCE

Confidential, Alameda, California

Salesforce Developer/Admin

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Conducting daily support calls and enhancement planning calls.
• Promoting Apex triggers, apex classes, developing Visual force pages, Configuration, batch classes, scheduled apex, and test classes from Sandboxes to Production
• Highly used data loader and informtica on demand tool to integrate Salesforce with other legacy systems.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Solely responsible for deploying the components from staging environment to production.
• Constant involvement in exploring app exchange apps and using the apps wherever necessary. Used apps like Exact target, Dupe Catcher, Docusign etc.,
• Highly involved in interacting with the end users directly and conducted training sessions around the globe.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Solely designed and documented the application enhancements post go live.
• Involved in integrating Salesforce with other in house data bases using informatica cloud.
• Implemented single-sign on for the organization.
• Integration with Oracle 11i, quoting etc.
• Integration with Oracle 12i for quoting and customer data hub (CDH).
• Custom design of Salesforce Customer Portal to work with service module
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Raising cases with Salesforce support team in solving the product bugs.
• Solely implemented Ideas and Case Management and Lead management for the organization using web to lead, web to case, e-mail to case, lead and case assignment rules etc.,
• Developed complex visualforce pages using standard, custom controllers and components.
• Responsible for refreshing the Full copy and training sandbox environments regularly.

Confidential, Wisconsin

Salesforce Developer and Administrator

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Developing Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developing Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developed VisualForce Pages for certifying the User data available for scrubbing.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyse the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Customized page layouts depending upon user roles and groups.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Designed various web pages in visual force for capturing various customers.
• Designed and developed apex classes, extensions and apex triggers for various functional needs in the applications.
• Migrated data from EXCEL/CSV files to SFDC using data loader.

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Collected Business requirements from Business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects.
• Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists, and other components on record pages.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Worked on workflows, formula fields, and validation rules.
• Developed custom user interface using Visualforce pages.
• Experienced in working with agile and scrum methodologies.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Created workflow tasks, time based alerts, and email notifications with approval process.

Confidential

Web Designer and Content Management Supporter

Responsibilities:

• Responsible for maintain the tone and voice for corporate subsidiary websites.
• Created graphics including icons and logos using fireworks and Photoshop.
• Coordinated with content writing team for the content on websites.
• Wrote HTML, JavaScript, tables and frames.
• Created flash presentations, newsletters and other marketing collaterals.
• Composed and drafted all printed visuals, general graphics, and product layouts.
• Assisted and answered quires and issues from properties concerning websites.
• Responsible for the design, development, integration and implementation of CPRS web report in HTML, XML and PDF format using J2EE, EJB, JavaScript, Weblogic, Parallel Crystal, Crystal Report., Sybase, etc.
• Used SOAP UI for testing the web services.

Environment: Java, J2EE 1.5, Spring, EJB 3.0,Hibernate, Web Services, JSP, XML, JSON, JavaScript, JSTL,JPA, Design patterns, Rational Rose, Eclipse 3.4,JUnit, Ant, Subversion, Oracle Weblogic 10.3, Oracle 10g, Windows, UNIX etc.